Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@browj2 You said "Stephen, the pessimist in me would say that your communication with Magix came from AI. My communications with Magix are through private messages to management? Stephen Forum Moderator

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at office@rmep.li or office@rmep.com.

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 Magix is massively downsizing. They have sold Sound Forge to Boris FX, which already released a new version Sound Forge 2026. Of course, Magix is technically still responsible that you can activate Sound Forge 18. But, you cannot do much

SOUND FORGE

2 answers, most recent on 8/27/2023

RE: [Solved] Soundforge White Noise

@Drogon After uninstalling Magix Low Latency 2016 you need to restart your computer. Please select the Restart option and not the Shut down option!

Music Maker

2 answers, most recent on 12/20/2025

RE: Soundpools

I had no idea that Magix tanked/folded and went bankrupt financially, and the company/business in parts got sold off ; wow this is so sad news, I have used Magix Music Maker for 20 plus years :( At start of year 2025, I saw lots of Magix Music Maker

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal

Other products

2 answers, most recent on 4/26/2026

RE: Downgrade Magix Vegas Pro 23 to Magix Vegas Pro 22.

@DBMR If you purchased Vegas Pro 23 in 2026, you should receive a free upgrade to Vegas Pro 2026 from Boris FX. Simply submit a support request to Boris FX and ask them. I think, Magix should be able to easily provide you with a serial number for

SOUND FORGE

4 answers, most recent on 7/8/2024

RE: [Solved] SF18 crashes when loading a file.

You could try resetting Sound Forg14 and/or 18 in the 'File' menu.. however I would surmise it is a PC related issue. Some folks have had issues with MP3 files and resetting usually resolves that issue. There are no common problems with PCM wave

Movie Studio

4 answers, most recent on 1/12/2026

RE: [Closed] Computer IDD

@stephen-s4481 Welcome to the Magix users forums, there are no Magix staff here, sorry. Exactly which version of Movie Studio do you have? JeffForum Moderator

SOUND FORGE

6 answers, most recent on 11/13/2025

RE: [Solved] Sound Forge Audio Studio 17

Welcome to the Magix Sound Forge users community @Jesse-Rodriguez. Confirm you are you using the same email address (and serial) you used when you you originally registered and activated SFAS-17. The email address and the activation serial are

Movie Studio

12 answers, most recent on 12/22/2025

RE: SPLIT WHILE PLAYING WITH LETTER T

@Aamer-Bader Hi Please do not duplicate post the same comment in different topics. I have removed your comment from the other topic. @browj2 has suggested an alternative solution above which is more accurate and less time consuming then cutting on

Audio Cleaning Lab

2 answers, most recent on 10/22/2023

RE: [Solved] Trying to record produces an error message

@Brian-Pollard Hi See this comment for the same issue with ACL. John EBForum Moderator

Movie Studio

30 answers, most recent on 8/9/2024

[Solved] Copyright Claim

Hi everyone,I recently published a video using the "Peaceful Garden" intro/outro on YouTube, which uses the song "Autumn" from Producer Planet, which you can hear here: https://producerplanet.com/us/article/autumn-29318/ I do have a royalty-free

SOUND FORGE

7 answers, most recent on 4/9/2026

RE: Ozone elements says serial # wrong

@Paul-Gaunt PS, I take it that as Magix no longer support their products, when I have to reformat and install my SF17 is dead as it needs Magix to register the serial and the same for Vegas, I imagine :( Magix will keep the license servers running.

Movie Studio

4 answers, most recent on 1/14/2026

magix video delux 2014

I have the Magix Video Deluxe 2014 Plus version, but now I want the 2026 version. Can I upgrade to Video Deluxe 2026 Plus? Or do I have to purchase a new Video Deluxe 2026 Plus? Magix Video Deluxe 2014 still has the P2 serial number,and Video Deluxe

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

@Les-Wilkins Sadly, we don't know how to get a response from Magix support. I'm waiting for six weeks for a response. It looks like there is no longer any support staff active at Magix. I haven't tried to contact some higher-ups. Current CEO of

SOUND FORGE

2 answers, most recent on 1/19/2024

RE: [Solved] Activate

Hi @Hec21, it does not matter if a PC is turned on or off. If SF is activated on a PC it counts as one of the two activations. Try de-activating SF on the PC and re-activating. You can deactivate SF from within SF in the 'Help' menu, or through

Music Maker

No answers, created on 2/24/2026

Cant bay

Magix Music Maker. Платеж не удался.

SOUND FORGE

17 answers, most recent on 2/10/2026

RE: serial number

@Jana-McAlpin You are asking about a different version of Sound Forge Audio Studio to the one listed by the original questioner so should really have been placed in a new thread. However, since you are asking about a version produced before Magix

ACID

2 answers, most recent on 9/1/2025

RE: Zukunft von Acid

@chrisdam Welcome to the Magix users forums. There are no Magix staff present here. The only method by which you can receive any sort of answer to your question is if you send it in an email to infoservice@magix.net. JeffForum Moderator Google

Video Pro X

15 answers, most recent on 2/23/2026

RE: What is the difference between Magix Vegas Pro and Magix Video Editing

@Giulio-Dent Hi For Magix Video Pro X - login in to your account at https://www.magix.com, icon is top right of the Home page, using the email address and password you used to register the software, under My products you will see your serial number

Music Maker

2 answers, most recent on 3/22/2024

[Solved] failed WaveOutWrite error Magix Music Maker Free Version

Getting failed WaveOutWrite error when trying to playback wav project. Device name DESKTOP-05IPV1IProcessor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.40 GHzInstalled RAM 8.00 GB (7.90 GB usable)System type 64-bit operating system,

Audio Cleaning Lab

One answer, on 2/2/2024

RE: [Solved] New Projects Folder

I found a solution. I edited the install.cfg file in the root folder of the application. There was a reference to this: UserDataPath=%USERPROFILE%\OneDrive\Documents\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\ I changed it to UserDataPath=F:\Magix

Movie Studio

8 answers, most recent on 3/13/2026

RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??

It was via a Google Search (*the Ai info at the top indicated that the "Plus Version" of Magix includes ProDAD hide V2).However after having looked into it, I've discovered that Magix as a company have basically tried to mislead/fool people by