Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Movie Studio
One answer, on 5/12/2021
[Closed] MPEG-4 FULL Codec Upgrade, I cannot complete the acquisition

Hi, Hello,I am from Europe and I have received the Update Magix Movie Edit Pro 2021 at Premium Edition.But I can not benefit, when they are in the payment steps, appear message I'm not in America. I have no way to select the country, I starting the

Movie Studio
One answer, on 5/12/2021
Cannot benefit from update proposal

Hello,I am from Europe and I have received the Update Magix Movie Edit Pro 2021 at Premium Edition.But I can not benefit, when they are in the payment steps, appear message I'm not in America.How can I get the $ 59.99 proposal?Thank you!

Photostory
One answer, on 4/29/2021
RE: Did not receive a confirmation emai.

@Charles-Card Welcome to the Magix user to user forums. Did you receive the confirmation of payment email from PayPal? How long have you waited for the email from Magix before posting here? If you have still not received anything after 24 hours I

Video Pro X
2 answers, most recent on 4/28/2021
I keep trying to buy updates for 1 year.

Magix Video Pro X. I log in. I try to buy updates, do all the steps through payment, then it says nothing in cart. No one to talk to or chat. This is though log in and also from the open program. Also noticed some of my info is not in English,

Web Designer
2 answers, most recent on 4/22/2021
RE: Why is my serial number not valid?

Hi there, thanks John. I am aware that I have to pay to upgrade, but before I can proceed to payment, I have to enter a valid serial number. I’m using version 12.6.2 in 64 bit for Windows 10. When I open my program, I get a pop up which says “Get

Other products
One answer, on 4/22/2021
[Closed] Please cancel your automatic payment

Hello. I bought vegas pro 365. I do not want to use it again. Please cancel your automatic payment.

Other products
One answer, on 4/21/2021
[Closed] How to activate IgniteVFX Battle Pack after purchasing it in a bundle

I recently upgraded to the one time payment of Vegas Pro 18 from a promotion, with the 2 plugins, including the IgniteVFX Battlepack. I'd like to know how to activate the IgniteVFX plugin, because I can't find it.

Music Maker
No answers, created on 4/15/2021
Loops Unlimited Purchase Issue

Hello, I am trying to purchase a loops unlimited subscription on the free Music Maker software version. When I click the purchase button inside the software it does not take me to anything where I can fill in a payment method.

Music Maker
10 answers, most recent on 4/15/2021
RE: How do I use coupon that start with G3?

There is no redeem coupon on menu. I was purchase "Fanatical Music Bundle 2 by MAGIX" from fanatical.com.And I cannot redeem credit too. This is message when I redeem credit."This is a value code. Please enter this coupon code during the payment

SOUND FORGE
One answer, on 4/12/2021
I want to return Audio Studio 15 and please get refund

The product is not good and not have signifficant difference between version 10. It's slow, old fashioned design interface and not provide me anything new. Please send me instructions to get back my $35 payment and deactivate AS15. I want to keep my

Other products
2 answers, most recent on 4/12/2021
RE: [Closed] payment issue

@james-Taiwan There is no number. For problems with purchase you can contact infoservice@magix.net and in case you want to pay with a credit card be sure to check that your credit card provider supports 2-factor authentication and that it is

Other products
2 answers, most recent on 4/12/2021
[Closed] payment issue

Jeff - I have just posted. Please could you actually reply with something useful? You are just living out my comment: sending me off to yet more forum / web page links -- in absence of anything constructive. I have one question: what is Magix

Other products
2 answers, most recent on 4/12/2021
[Closed] Payment issue

I am trying to upgrade my Vegas to 18 using YOUR offer. Payment throws an error on YOUR system. How do I contact someone in YOUR company to answer a SPECIFIC question about why it keeps failing? Yes I have: (1) searched your website (2) checked the

MAGIX
3 answers, most recent on 5/20/2021
[Closed] 2-factor Authentication

Due to European payment regulations, a so-called "2-factor authentication" is now required by your bank. In order to continue shopping online with us using your credit card, this must be activated to support 2-factor authentication, also known as

ACID
3 answers, most recent on 3/30/2021
RE: Cancel Acid365 Subscription

THIS is not a good solution. I want complete and utter control over my payments. I want it made easy to end payments/subs! WHY DO I HAVE TO EMAIL to end a subscription. This xxxx is stupid as xxxc. I don't want to fill out a form or email. Get me a

SOUND FORGE
3 answers, most recent on 3/29/2021
RE: Soundforge Update

So there was no space between "payment Or" it doesn't take a genius to figure that out. All I was trying to do was upgrade from the current Sound Forge software I'm using. Everytime I open up the software it gives me an offer to upgrade but I

Off topic
One answer, on 3/16/2021
Invoice

Please send invoices for all payments for order number : Removed by Moderator Invoices details:Personal data removed by Moderator

Movie Studio
One answer, on 3/14/2021
[Closed] Sony Vegas 365 monthly paying version, payment error

Dear Group Members, Could you please help for me? I would like to buy Sony Vegas Pro 365 monthly payment version, and when I try to pay with my card this written there: An error occurred during payment. Please use a different payment method or