• Movie Studio

  19 answers, most recent on 7/22/2024

  [Solved] Video gets distorted when opened in Movie Studio 2023
  Hi. I would like to edit an mp4 file Ratio 1:1 (720x720). I start a new project - social media - square 1:1. When I open the video it gets distorted. I seems to have a black bar on the top and bottom. How can I fix this? Thank you!
• Movie Studio

  2 answers, most recent on 12/8/2023

  RE: [Solved] Travel Maps for Movie Studio
  @Taumatarea There's a slider at the bottom that only shows when you hover your mouse over it.
• Movie Studio

  6 answers, most recent on 9/5/2023

  RE: [Solved] MP4 Problem
  Hi Ray and John, thank you for your help. I may have made a mountain out of a molehill as the fault lay not with the product but more with the operator. When I selected Export Movie in the File Menu, and then the Video as MP4 option, I went to the
• SOUND FORGE

  8 answers, most recent on 4/25/2024

  RE: [Solved] Sound Forge VST Plugins
  @alexavil First off all, the older Sound Forge versions (before version 16) have an older VST integration and in my experience these versions run with less problems than version 16 or 17. Next, on archive.org you can find a backup of the ERA plugin
• Audio Cleaning Lab

  3 answers, most recent on 10/7/2023

  RE: [Solved] Sound Forge Cleaning Lab 4 - id3 tags Do Nothing
  I finally discovered there is a CD Text checkbox on the Create CD dialog. So, the product does support CD Text. If you complete the id3 tags, then they will be written to an audio CD. Many PC players won't show the tags, but if you press the Text
• Music Maker

  2 answers, most recent on 12/29/2024

  [Solved] Music Maker 2025 Premium+Loops Unlimited vs. Ultimate Vol.2????
  I am trying to decide on buying Music Maker 2025 Preminum+Loops Unlimited or Music Maker 2025 Ultimate Vol.2. On Magix website, Premiun+Loops Unlimited upgrade is $119 with regular price at $297. Ultimate Vol.2 upgrade is $69 with the regular price
• Music Maker

  2 answers, most recent on 4/28/2024

  [Solved] I need to update my payment card details
  I tried to purchase some more Soundpools today, but the purchases were declined due to my current Debit Card being closed by my bank due to fraudulent activity. I have logged on to my account and clicked on every tab available, but cannot find a way
• Movie Studio

  8 answers, most recent on 10/23/2023

  RE: [Solved] MXMPEG2 Error 0110: no media decoder found
  @Jane-B Jane, if possible. could you post one of your "JPEG" videos on Google Drive (or similar) and share it with us? We could then work out a strategy to convert them into an MEP-readable format. Alternatively, as @johnebaker has suggested, you
• Music Maker

  12 answers, most recent on 11/29/2024

  [Solved] Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  I was working on a song in music maker 2024 premium, when I went to the audio efx track, the program kept crashing. I decided to uninstall and reinstall magix music maker 2024 premium. However, upon reinstalling, EVERY TIME it launches, it will
• Photostory

  2 answers, most recent on 12/25/2024

  RE: [Solved] How to get Photostory to use my updated images?
  @woodwindmusic-web Hi . . . . . Is there a cache anywhere I can delete. . . . There is a cache, however there is no option to clear it within the program, to clear it - save the project and restart Photostory. If you change the image while
• Video Pro X

  14 answers, most recent on 8/5/2024

  RE: [Solved] VPX16; Make Newblue Effect Window bigger!?
  @johnebaker @Gid @browj2 @CubeAce Hi everyone, I think I solved it. What puzzled me was with my display at its recommended settings, both MMS2024 and Video Studio (VS2023) displayed the Newblue effects window correctly. This was not the case with
• Photostory

  3 answers, most recent on 5/20/2024

  RE: [Solved] Mixing down issue
  Hello, thank you for your response. I finally figured out what was causing the certain videos in my slideshow to look cropped. Some of the videos orientations had to be rotated 3 times to be upright. I realized that all 5 of the videos that had the
• ACID

  4 answers, most recent on 2/29/2024

  [Solved] vst plugins
  Hi, I apparently hit a wrong button and have no idea to now gain access to my track fx. The plugins are still engaged and working, but when I click on the track fx button, the chain box doesn't open, and I am unable to make necessary changes. Thank
• Movie Studio

  3 answers, most recent on 12/4/2023

  RE: [Solved] MEP crashes continuously
  @kate-m Hi Kate. The only thing I can think of is make sure you have at least 10GB of free disc space on your C: drive to enable the program to produce swap files while it runs. More if you are also using your C: drive for project files or rendering
• Video Pro X

  32 answers, most recent on 12/5/2023

  RE: [Solved] Canon C-LOG3 files won't open on Video Pro X 15.05.213(UPD3)
  @CubeAce Hi, i downloaded the latest version of VPX. Now C-LOG3 files work fine. If someone is interested, version number is 21.0.1.198. Thank you for your help !
• Video Pro X

  7 answers, most recent on 10/30/2024

  RE: [Solved] Is there a way to change the timeline seconds? For syncing.
  @jake-h Hi Jake, As @johnebaker already indicated, it is not possible to change the timescale. But you can sync audio and video to a frame accuracy. Do the following: "right click on the audio track and choose Set audio-video offset" Addition to:
• Samplitude

  4 answers, most recent on 7/31/2023

  RE: [Solved] X5 and 365 - Problems
  @Eleyan The 365 version probably needs to check whether your subscription is still active. Other than that, X5 should work fine. If you have problems with audio increase the buffer size in the ASIO driver settings. The transport control is a
• SOUND FORGE

  8 answers, most recent on 7/1/2025

  RE: [Solved] Error while writing noise sample file! - Audio Cleaning Lab 4
  @LAERCIOSANTANA If you run the installer it should ask you which versions you want to install. If you haven't installed the 32 bit version, you'll not find it on your computer. Try to run the installer again.
• ACID

  3 answers, most recent on 8/27/2024

  RE: [Solved] Acid Pro 11 won't open AutoTune 11
  @paulyuk6 I suggest you try a plugin chainer like DDMF Metaplugin, Plogue Bidule or Waves Studio Rack to load plugins that don't work with Acid Pro 11. I installed Waves Studio Rack (they now call it Studioverse) loaded it up in Acid Pro 11 and I
• SOUND FORGE

  8 answers, most recent on 8/17/2023

  RE: [Solved] sound forge pro 11 patch
  Thank you both! That did it. :-)
• Video Pro X

  4 answers, most recent on 6/28/2024

  [Solved] Fader handles appear to be locked.
  I am using Video Pro X ver. 15.0.3.154. I am going back to re-edit a file that I need to make some changes to. For some reason, I can no longer control the fade in or out on any clip and I cannot add a fade to any clip. I simply cannot grab any
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  @Eleyan For Music Maker 2021 and newer versions you simply install the Free Edition from Magix.com and login with your e-mail and password. It's not necessary to enter the serial number a second time. Besides that, there could be server problems at
• Music Maker

  One answer, on 12/15/2023

  [Solved] Moving tracks less than 1 beat, ie semiquaver or less
  I am wondering how to move or cut a track by a small amount like a semiquaver or less. So far I can only move it/cut it by a crotchet/1 beat? Thank you.
• ACID

  2 answers, most recent on 7/21/2023

  RE: [Solved] Cannot drag and drop audio files
  @amy-k If you run any program as administrator Windows will automatically block drag and drop for security reasons so you cannot drag and drop infected or manipulated files into an administrator context. To me it looks like that ACID runs as