• Audio Cleaning Lab

  2 answers, most recent on 11/14/2023

  RE: [Solved] Years of great use but now - won't correctly record an audio track
  @Colin-Moore4378 Based on a previous post you made I'm guessing this is a question about ACL 16. Is this correct? You say you have recorded the same track in the past but now [it] omits some instrumentation. Taken literally at face-value I have to
• Movie Studio

  90 answers, most recent on 1/13/2025

  RE: Slideshow-Reducing photo length merges Audio track
  @AAProds @Gid I have been instructed by the dear wife to turn off the computer and come to bed. More tomorrow John CB
• SOUND FORGE

  8 answers, most recent on 7/1/2025

  RE: [Solved] Error while writing noise sample file! - Audio Cleaning Lab 4
  @LAERCIOSANTANA If you run the installer it should ask you which versions you want to install. If you haven't installed the 32 bit version, you'll not find it on your computer. Try to run the installer again.
• Movie Studio

  7 answers, most recent on 11/11/2023

  [Solved] Mediapool imports my landscape photos distorted
  Movie Studio 2024 Platinum has a Mediapool you have to use to import photos to a project. When I locate the photos there that I want to use in my video, the landscape photos appear rotated into portrait and distorted, thus unusable. I tried adding
• SOUND FORGE

  16 answers, most recent on 3/28/2025

  RE: slow down on exported music
  First and foremost thank you The company I do narration for requires mp3 44.1, I raised the bit rate when I noticed the distortion in the submissions I thought a higher bit rate might correct. Maybe time for a new computer?
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 - you should see your licenses in your MAGIX-Account under "Products" and therein see the activations made so far. Also you can deactivate activations to get a free "slot" for your new installation. But be careful, you can delete
• SOUND FORGE

  4 answers, most recent on 11/25/2023

  [Solved] Loud hiss on all audio playback when Sound Forge 17
  SoundForge 17.0 installed and registered okay on my Windows 11 Lenovo laptop. From the waveform display, it does appear to record audio, but when I play it back, I get a weak rendering of my audio underneath a huge hiss over the top of it. I'm using
• SOUND FORGE

  6 answers, most recent on 11/4/2023

  [Solved] Serial Number is Invalid or may apply to another product
  On attempting to load Sound Forge I get the above Error Code (-14). The serial number I am inputting is the one from the email I got yesterday when I subscribed to Vegas Pro Post, under Sound Forge Pro (Vegas Pro Post 365). I've tried activating
• ACID

  15 answers, most recent on 12/19/2024

  RE: 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄
  @Forever-Season Interesting. Maybe Acid/Sound Forge installed also the Magix Low Latency ASIO driver. This is an older version of ASIO4ALL and this old version can have problems with newer computers. If you want to uninstall Magix Low Latency you
• SOUND FORGE

  2 answers, most recent on 6/5/2023

  [Solved] Software disappeared after update
  I purchased a SOUND FORGE PRO 16 at the end of last year. The update notifier asked for an update today. After the update, SOUND FORGE PRO 16 totally disappeared from my computer (running Win 10). Could you help?
• Movie Studio

  9 answers, most recent on 6/8/2025

  RE: Update plugins
  @bjtap Do you know if more than one version of the program can coexist and work properly on the same computer? Generally speaking (at least for recent versions), No, sorry. Seemingly by default, installation of a later/the latest version will
• Off topic

  163 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  I need answers to specific questions from our IT Security Team related to our desire to upgrade to Vegas Pro 23. One of my employees has been working on this for months. She was assigned this ticket number ****, but MAGIX closed the ticket without
• Photostory

  5 answers, most recent on 5/1/2025

  changed computer to windows 11
  I have been in contact with you before and told you I bough Xtreme PhotoStory Serial no Removed by Moderator.I purchased this in 26/9/2001. I have been told I can use it on windows 11 , my system is bigger than my other computer , but when I put the
• Movie Studio

  2 answers, most recent on 10/20/2024

  download and install Movie Studio 2025
  Why does downloading the latest Movie Studio 2025 Platinum remove the program from my computer?
• SOUND FORGE

  9 answers, most recent on 2/13/2025

  How to set up Sound Forge Pro 17 (x64) to record audio?
  I have two sound cards in my computer 1. E-MU 1616M PCI-e 2. Focusrite Clarett+ 4 Pre. No way to set the sound cards to record in the modes Microsoft Soun Mapper, Direct Sound Sound Mappr, Windows Classic Wave Mapper, E-MU Asio and Focusrite USB
• Photostory

  No answers, created on 4/10/2025

  Purchase of Maps
  I am having difficulty purchacing Ultimate Maps , or even Europe maps. I have a MAGIX account but the system does not seem to be working to sell this product I am running PHOTOSTORY 2025 Computer: Win Intel I7 gen 11
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  @David-M-Turner It could also be a driver problem. Windows might create a crash log with more details. To look it up, press the Windows key and R on your computer keyboard. This opens the Run window. Now type perfmon /rel and press Enter. This opens
• SOUND FORGE

  3 answers, most recent on 7/29/2023

  RE: [Solved] How to activate on multiple laptops - soundforge 365
  @TheRealOdysseas “365” versions of Magix software can only ever be activated on one computer. So, if you do want to be able to use your software on another machine a second licence is required, sorry! You could always try emailing
• Music Maker

  3 answers, most recent on 10/15/2023

  RE: [Solved] Cannot Export Song in any format, it crashes
  @NamesLano This could be a driver problem or there might be a problem with a file in your project. First let's set up the driver correctly. Please check the driver settings. Open File > Settings > Program Settings > Audio/MIDI. There select
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  It has been a journey! Although I didn't get the result I wanted I did find out a lot, as well as I was missing AC3 on my computer. Thank you for your hard work and persistence, It is very much appreciated. Thanks, Brendan
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx
• Photostory

  9 answers, most recent on 12/29/2023

  RE: [Solved] Travel Maps version 5.0.0.500 crashes
  Hi there Red face on my part. I belatedly thought to try importing a different JPEG and PNG into the new version of Travel Maps and it loads and works without issue. So the problem seems to be with the JPEG/PNG file I was using. I didn't think to
• Music Maker

  3 answers, most recent on 11/7/2024

  RE: Installation of MMM on second computer
  Hi SP., the link you provided worked great and installation on my second computer was smooth and flawless, everything worked! Thanks again for your help.
• Off topic

  163 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 John, clearly you have never had a web site hosted by a company. I suggest you do then you will learn what rubbish you are saying! Despite being warned previously about the tone of your replies in this thread you have continued to