• Samplitude

  2 answers, most recent on 1/4/2024

  [Solved] Bad Sound
  I am using Windows 10 and have Realtech speakers on my HP laptop. On the initial install the speakers were working fine. On going to the program MAGIX, and doing what the intro video showed and changing the speaker function I started getting
• Video Easy

  7 answers, most recent on 9/10/2023

  RE: [Solved] Converting Sony DV videos to laptop windows
  @clarisse-s Gday. Can you give us the model number of your Sony camcorder (it will be on the bottom) and the model number of your laptop and version number of Windows you have. Do you already have the Magix Video Easy/Rescue Your Videotapes program
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt PS, I take it that as Magix no longer support their products, when I have to reformat and install my SF17 is dead as it needs Magix to register the serial and the same for Vegas, I imagine :( Magix will keep the license servers running.
• Movie Studio

  4 answers, most recent on 1/14/2026

  magix video delux 2014
  I have the Magix Video Deluxe 2014 Plus version, but now I want the 2026 version. Can I upgrade to Video Deluxe 2026 Plus? Or do I have to purchase a new Video Deluxe 2026 Plus? Magix Video Deluxe 2014 still has the P2 serial number,and Video Deluxe
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Les-Wilkins Sadly, we don't know how to get a response from Magix support. I'm waiting for six weeks for a response. It looks like there is no longer any support staff active at Magix. I haven't tried to contact some higher-ups. Current CEO of
• Music Maker

  2 answers, most recent on 1/10/2024

  RE: [Solved] Sample Package
  @Riley-Coach You download the Zip file from your customer account at Producerplanet.com. Then you extract the Zip file with the right mouse click to a folder of your choice. You can then simply drag and drop the audio files from Windows Explorer
• Samplitude

  6 answers, most recent on 10/10/2024

  [Solved] Wishlist for future Samplitude Pro: Songmaker AI
  I would very much like to see the "Songmaker AI" feature from MMM added to Samplitude Pro (and Studio?) Right now it is necessary to keep switching apps and I would very much prefer having a better workflow with Songmaker directly available in
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Samplitude

  4 answers, most recent on 10/14/2023

  RE: [Solved] Patch 19.0.1.22 für Music Studio 2013
  @Babarosa​​​​​​​ Der Vorbesitzer muss natürlich zuerst die Seriennummer freigeben. Du kannst aber bestimmt mit Fotos von deiner Seriennummer, DVD und Verpackung den Kundendienst unter infoservice@magix.net kontaktieren. Die sollten dann in der Lage
• Music Maker

  11 answers, most recent on 2/4/2024

  [Solved] Song Collections
  Hi! i was surfing on the Producer Planet website, then i saw a couple of nice song collection. As a simple Soundpool user, i was wondering what are we supposed to do with a song already made by someone else. By exemple this one: AMBIENT ORGANIC By
• Movie Studio

  8 answers, most recent on 6/6/2024

  RE: [Solved] Imported videos have sound but all frames are black
  @Zoran-Rukavina Hi The mediaInfo data shows that the video is a 'standard' although with an incorrect audio sample rate format, MMS 2024 should not have an issue with the files. However there is an issue that should be fixed before proceeding
• SOUND FORGE

  17 answers, most recent on 2/10/2026

  RE: serial number
  @Jana-McAlpin You are asking about a different version of Sound Forge Audio Studio to the one listed by the original questioner so should really have been placed in a new thread. However, since you are asking about a version produced before Magix
• Music Maker

  No answers, created on 2/24/2026

  Cant bay
  Magix Music Maker. Платеж не удался.
• ACID

  2 answers, most recent on 9/1/2025

  RE: Zukunft von Acid
  @chrisdam Welcome to the Magix users forums. There are no Magix staff present here. The only method by which you can receive any sort of answer to your question is if you send it in an email to infoservice@magix.net. JeffForum Moderator Google
• SOUND FORGE

  4 answers, most recent on 1/18/2024

  RE: [Solved] Channel Meters
  The main timeline meters are pre-hardware "Playback". To view the record input levels, Select "View> Record options". To view the levels prior to "rolling tape", enable 'record ready' "Transport> Arm" or the keyboard shortcut: Ctrl+Shift+A
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Giulio-Dent Hi For Magix Video Pro X - login in to your account at https://www.magix.com, icon is top right of the Home page, using the email address and password you used to register the software, under My products you will see your serial number
• Video Pro X

  3 answers, most recent on 12/3/2023

  [Solved] Greenscreening a giff file
  Hello, I have a giff file that I would like to remove the static background and preserve a dancing subject in the foreground. Is it possible to greenscreen the background using Magix? I would like to use the greenscreen and chromakey feature to drop
• Music Maker

  2 answers, most recent on 5/13/2024

  [Solved] I have the same problem with every project I open and play
  Every time I open a saved project of mine to play it, the audio is very messed up. It starts wherever the red playback line is and continues, but it carries a first second of audio on non-estop repeat while the normal audio plays. These two things
• Music Maker

  4 answers, most recent on 7/10/2023

  RE: [Solved] Sound Pool Display Bug
  @DeRathi The problem was discussed here: https://www.magix.info/us/forum/gui-hotfix-did-not-work-for-me--1307655/
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  It was via a Google Search (*the Ai info at the top indicated that the "Plus Version" of Magix includes ProDAD hide V2).However after having looked into it, I've discovered that Magix as a company have basically tried to mislead/fool people by
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 The information you've just posted refers to the hosting of users web sites previously hosted by Magix as part of their Magix Online service, i.e., they created their sites using either Magix or Xara web designer products and then
• SOUND FORGE

  5 answers, most recent on 1/5/2026

  RE: 신제품 구매후 등록방법
  @woo-keong-cun 아래 링크를 통해 제품을 등록해 보셨나요? https://www.magix.com/redeem   Have you tried the following link to register your product?
• Photostory

  3 answers, most recent on 8/5/2023

  [Solved] 2023 Version Spell-Checker
  When I upgraded to Photostory 2023 the main reason was because I understood there was a spell checker. Link https://www.magix.com/gb/photo-graphic/photostory/new-features/#c1664361 Well I have not been impressed with the performance of the 2023
• Movie Studio

  One answer, on 11/24/2025

  RE: Activation Code Error When Rendering Video
  @hexinema Welcome to the Magix user to user forums. Exactly which Magix product and version do you own? JeffForum Moderator