• Photostory

  8 answers, most recent on 1/12/2018

  RE: [Solved] Help with "TV anti-cropping"
  Hi The correct TV Cropping video for the TV to be tested should be used ie 4:3 or 16:9 (widescreen). While playing the video on the TV screen note the % values, indicated in the image below, right where the top, left, right and bottom edge of the
• Music Maker

  7 answers, most recent on 4/14/2019

  [Solved] Red number on Store tab
  Can someone please tell me what the red number one signifies on the Store tab within Music Maker please?It isn't clickable and nothing appears when you hover over it. I have 1 'Instrument', 1 'Preset Package' and 6 'More Features' still to download
• Music Maker

  2 answers, most recent on 12/25/2017

  RE: [Solved] Crackling on wireless headset
  Hi I had a similar issue with my Sony wireless headphones - this was caused by the transmitter unit was being over driven into severe distortion. Check Music Maker is not using any ASIO drivers in the programs audio settings - try the Direct sound
• Other products

  8 answers, most recent on 12/14/2020

  [Solved] How to use the ".mxcogg" file type with other DAWs?
  Recently I purchased the Stranger Synths soundpool pack. In the description of the product it said "In Music Maker, or any other Digital Audio Workstation (DAW)" it would be compatible, but after downloading it through the magix music maker software
• Music Maker

  8 answers, most recent on 12/13/2017

  [Solved] Internal store error preventing me from activation product
  Hello everyone!I have just bought Music maker, but I keep getting an error that looks like this: This is making me unable to activate my product key. The store is also showing an error: This is Version 25.1.1.67 of Music Maker, and my computer
• Movie Studio

  4 answers, most recent on 12/13/2017

  RE: [Solved] Can not import MOV files
  Hi . . . . What is wrong with my VideoDeluxe15Plus? . . . . We need more information: Computer specification - processor make/model, graphics card or chipset, RAM,  hard drive configuration, sizes and free space?  Windows version and is it up to
• Music Maker

  34 answers, most recent on 4/30/2018

  [Solved] On-screen keyboard problem
  Hello, I'm having a problem with the on-screen keyboard on Magix Music Maker ; it seems zoomed in, and I can't click properly on the differents items. The rest of the interface doesn't have any problem though, it's just the keyboard. Whenever I
• Photostory

  5 answers, most recent on 11/26/2017

  RE: [Solved] ? what does it means ?
  Hi Knud Do you mean something like this? If so the effect is achieved with a single png image with a black background and a small transparent hole in the centre used as a mask. The timeline is set up as you can see in the first image below, and the
• Video Pro X

  One answer, on 11/15/2017

  [Solved] The Menu bar in the application interface gone
  I am so sorry, but we lost the menu bar in the top of the application interface and ended up in some kind of fullscreen mode are there any shortcut to get back the ordinary interface ?
• Video Pro X

  4 answers, most recent on 11/14/2017

  [Solved] VPX - update available or not - update imminent
  When checking in VPX (15.0.1.176) for updates, there is nothing. However, upon exiting the program, a news flash opens: Clicking on "Learn more" brings up the product page but nothing new is indicated. I guess that Magix marketing got ahead of
• Video Pro X

  28 answers, most recent on 11/22/2017

  RE: [Solved] Overlaying clips that are transparent
  Hi VPX appears to no longer automatically apply Alpha when it is present, or the filename indicates it is to have Alpha applied to it. Your client needs to apply either Chromakey Black or Alpha from the Effects tab, Video effects, Chromakey dialog
• Other products

  3 answers, most recent on 12/7/2018

  RE: [Solved] Cannot register SpectraLayers Pro 4
  Ok, I succeeded in registering SpectraLayers Pro 4 finally! From http://www.magix-audio.com/int/support/ , follow the left(Samplitude, Sequoia and SpectraLayers Pro) link, then create account (You can't login with the account which registered Music
• Other products

  3 answers, most recent on 8/4/2017

  [Solved] AML Premium - Error Can't find the name of Intel ICD OpenGL driver
  Hi, On my Surface Pro 4, AML Premium, latest patch, error started yesterday after installing Celemony Melodyne that came with Samplitude Pro X3 Suite, or maybe something else, or what? After clicking ok, AML stays loaded as a Background Process and
• Movie Studio

  14 answers, most recent on 6/29/2017

  RE: [Solved] Black frame between clips
  Hi Thanks for the download of the files. I have tested these in MEP 2016 and do not see the black frame on the timeline, however if I export the timeline to AVCHD (mt2s) then there is 1 black frame at each cut as in your exported file. I also tried
• Photostory

  19 answers, most recent on 12/31/2018

  [Solved] burning DVD - not recognized by DVD player
  I have created a file using Photostory Deluxe 2017. I have burned the file to DVD using several methods. I burned directly from Photostory (which took at least 3 hours - it is a 35 minute video.) I also saved an iso file twice (this took at least
• Movie Studio

  16 answers, most recent on 5/21/2017

  [Solved] Start of mic recording amplified excessively - rest is OK
  Immediately after starting a mic recording, and until the first spoken word begins, the resulting playback is amplified enormously. I can practically hear individual molecules of air in my breath! Yet all subsequent non-speaking gaps, including any
• Movie Studio

  11 answers, most recent on 8/31/2018

  RE: [Solved] How to update project files with proxies ?
  OK, I found very simply solution. I just turned off proxies, and now I use Avid Codecs LE to make files smaller, it works smoothly on my PC without proxies, and to update files I simply shutdown Magix. Then remove file I want update, and generate
• Music Maker

  2 answers, most recent on 3/2/2017

  RE: [Solved] Random glitches on Magix Music Maker 2015
  Hi . . . . it doesn't let me export music in different file types anymore . . . . This issue has been asked several times recently - see this topic and in particular this post . . . . the cursor doesn't follow the music . . . . See this post - note
• Music Maker

  2 answers, most recent on 3/2/2017

  [Solved] Random glitches on Magix Music Maker 2015
  I've been using Magix Music Maker 2015 for almost 2 years now, and had no real problems with it until a few days ago. A random glitch has started that does a few weird things, but the worst one is it doesn't let me export music in different file
• Other products

  2 answers, most recent on 2/17/2017

  RE: [Solved] Remove a background video
  Hi Select the object that has the background image applied and right click it, then select Effect settings, Reset or press Alt+Shift+C Note this will reset every effect applied to the object. It is better to insert the background as a separate
• Movie Studio

  3 answers, most recent on 1/29/2017

  [Solved] How modify same buttons?
  (Movie Edit Pro Premium 16.0.2.56 (UDP3), Windows 10) Hi, In templates (e.g. "HD static > Default 16:9" or "Animated HD > The Beach") are buttons ("go to ChaptersMenu" or "return to "FilmMenu - see photo) which haven't in context menu element
• Movie Studio

  2 answers, most recent on 1/20/2017

  [Solved] Closing CreditsManual Title not Visible when burning as DVD or DVD-ISO
  The Closing Credits Manual Title is not visible when burning as a DVD or DVD-ISO but is available when burning as Blu-Ray, Blu-ray ISO, AVCHD or AVCHD ISO This issue can be recreated and I have created a small project that contains just the closing
• Movie Studio

  17 answers, most recent on 1/14/2017

  RE: [Solved] Movie Edit Pro 2015 displays annoying messages while inserting objects
  I'm sorry. I've been kind of rude to you and I was only stressed out by this problem, since I was supposed to release 2 videos on YouTube a few months ago, but this bug was preventing me from doing so. I'll be sure not to put this anger out on you
• Movie Studio

  4 answers, most recent on 1/5/2017

  RE: [Solved] .MP4 source video always burns as .bdmv file - HELP.
  Hi Peter-smith (I need a file type of .mov, .mpeg4/.mp4, or .wmv on the DVD that I can view on a customers Mac/Windows laptop at their office and also upload to my Company channel on YouTube). Do you mean you just want to copy a file onto a DVD disc