• Other products

  One answer, on 11/3/2024

  Account was hacked
  My account was hacked. The person that hacked it changed my email address and I had to create a new account. I created my new account using my original email account, but now I can not access my products I purchased. my two products are
• Photostory

  One answer, on 2/18/2025

  System requirements to run program
  Please describe your issue as detailed as possible. Hi, I have used Photostory Deluxe for a number of years and currently have the 2024 version. l intend to change my windows 10 laptop for a new windows 11 laptop Looking at the Magix website for the
• Music Maker

  8 answers, most recent on 3/24/2024

  RE: keyboard piano
  @Art-TV99>> Looking for more basic instruments for free,Google will find you a number of sites with free vst instruments.  This is one example I found:  https://plugins4free.com
• SOUND FORGE

  4 answers, most recent on 9/1/2024

  RE: re- activate
  but that product serial number is the one that i got for that product so im really confused i have been using magix since before i came back to the united states i started using magix when i was living in Germany so i am familiar with your response
• Music Maker

  13 answers, most recent on 1/9/2024

  RE: Purchased soundloops not accessible via offline computer
  @D-C4557 What version number is shown in Music Maker if you click on the Help > About menu?
• Audio Cleaning Lab

  11 answers, most recent on 2/24/2026

  RE: Need 2 files from Audio Cleaning Lab 10 cd distribution
  I started with ACL 3, then 10, then 15 and bought Sony Noise Reduction 2.0 through Magix. Sony Noise reduction has the best click and scratch remover, but the ACL version is probably second best. I sampled many programs and used their demos on the
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  The AI should help me sort my source material (images, videos, audio files). Face recognition - I would like to see AI image recognition that makes it possible to identify objects, places, people and fonts within an image or video. Do you agree with
• Movie Studio

  27 answers, most recent on 11/18/2024

  RE: Where'd the track options go?
  @Calendyr Hi. How you want the program to behave is set in the Program Settings set of menus under File/ Settings / Program. A track is a track. It can contain anything you place on it from a still image to an audio clip or a video. A video file
• Movie Studio

  5 answers, most recent on 5/11/2026

  RE: Improve video quality with AI
  @Alfns I have Topaz Video AI but have not really tested it on very poor footage, sorry. (The lowest "quality" I encounter is after digitising original VHS footage). The results are "pleasing" but the processing involved absolutely demands a powerful
• Movie Studio

  One answer, on 1/20/2024

  RE: support
  @woodrow-reeves Hi Assuming you have a P3-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx serial number, did you copy and paste the number including the prefix into the activation/registration dialog? Alternatively, depending on where you purchsed you may have a
• SOUND FORGE

  4 answers, most recent on 6/10/2025

  RE: SF18 in 1440p resolution looks blurred
  Hi Rick, thanks for that. Worked a treat. I unchecked the upper box and checked the lower one. "System (Enhanced)" didn't look too bad at all and I would have settled for that, but "Application" actually seems to work best, so I'll go with that.
• Music Maker

  8 answers, most recent on 5/26/2025

  RE: Customer Support
  @Timothy-Fowler Thank you for the additional information. Intel(R) Core I5-7699K CPU According to the information on this M$ Support page that processor is not "able/allowed" to run Windows 11! (It apparently lacks the TPM module required.) So, have
• Samplitude

  5 answers, most recent on 2/1/2024

  RE: How do I activate X3 on a new computer?
  @Mark-Wanlass The e-mail address is infoservice@magix.net or proservice@magix.net. Not sure what you are doing and why you want to get an activation e-mail. als. Thank you for the email addresses. Problem is that it asks me to enter my serial
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  @Bob-Sandifer Your questions before buying the software are usually covered by sales support at infoservice@magix.net and not by technical support. Technical support is, as far as I know, not possible without a valid software serial number, so you
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  I did a trial and successfully got an exported still restored and exported. The trick to export as I previously said is to set the aspect to 3:2. Then to get correct import change the movie aspect to 3:2 (file/settings/movie). But then after
• Video Pro X

  14 answers, most recent on 5/3/2025

  RE: Getting rid of Audio Description
  @rickduley @Gid @CubeAce @CubeAce Ultimate Vocal Remover is free (UVR). @rickduley the program may struggle with your system specs but give it a go. The program is very straight forward to use. Here is a forum where you can read a number of posts to
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  Sound Forge alternatives
  I've been using Sound Forge since 1995 (Sonic Foundry - Sound Forge 3). Its been a fantastic workhorse for editing and managing stereo files (I use Cubase for multi-track as well as various Izotope products). They went through Sony and now Magix. I
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @browj2 wrote to my dear friend, @Can-Dive Hi, First, VPX. The database table demonstration would be to show you how it works and why, not for Magix. The material that goes on a track has a track package id. There is a track table and a x-reference
• Xara Designer Pro

  4 answers, most recent on 3/3/2025

  RE: Invoices
  @Crystal-Hall Hi . . . . since I bought it through them however I paid for this year and I need to get my invoice for my account this information . . . . Do you have a Magix supplied version of Xara Web Designer, v19 being the last one from Magix,
• Samplitude

  4 answers, most recent on 7/31/2023

  [Solved] X5 and 365 - Problems
  I just had a computer crash (magix mm 2023 was on the crashed computer), so my 2nd computer has Samplitude X5, and compared to Magix MM it is chalk and cheese in terms of Automation. No matter what I did with X5, the audio recording is distorted,
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  @bzan Here, I found this information: If you own a license of an older version of Vegas Pro, Vegas Movie Studio, DVD Architect, Sound Forge or Acid Pro and are trying to activate it, you will no longer be able to use the original activation
• Music Maker

  6 answers, most recent on 3/23/2024

  RE: Unlimited Loops Subscription - Asking me to pay for every soundpool
  @TeddyRaines Hi, On the Welcome page, did you activate your serial number for Loops Unlimited? John CB Hi browj2 Yes I did, it says "you already own all the content from this serial number.  You can download this from the Store." I was able to
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Web Designer

  One answer, on 5/9/2024

  FTP update not working not properly using port 22 Xara Web Designer
  I have Xara Web Designer 10 Premium and it does not update the website anymore. I have windows 11. How do I get the port number fixed. It is not an option on setting up ftp to a place other than Magix.