• Video Pro X

  3 answers, most recent on 1/2/2024

  RE: did not download
  @wolves99 Hi Not a lot to go on - we need more information to help diagnose the issue(s) you are having: Which Magix or Vegas program are you upgrading from: Video Pro X Movie Edit Pro, Magix Movie Studio 18 or later version Photostory Vegas Pro or
• Music Maker

  7 answers, most recent on 8/19/2023

  RE: Installation process
  @Perry1961 The chime sound suggest that there is some modal message box window hidden somewhere that you need to close before the programs can continue. If you cannot move the splash screen to reveal the error message try instead pressing space,
• Music Maker

  17 answers, most recent on 6/11/2024

  RE: Previous Audio Error (still a problem)
  @Riley-Coach Hi . . . . I believe I got them right. . . . . Referring to the image above, in Windows File Explorer when you click Documents (magenta arrow) and open the Magix and in the location indicated by the red rectangle is where your project
• Movie Studio

  39 answers, most recent on 8/12/2023

  RE: Movie Studio - Audio and Music Editor 3
  @dgclayton Hi Does the Music Editor start if you browse to the folder: C:\Program Files\MAGIX\Movie Studio 2023 edition \MusicEditor and double click on the file MusicEditor.exe If not try disabling your Antivirus and test again. If the program
• ACID

  27 answers, most recent on 11/1/2023

  RE: [Closed] ACID PRO 12!!! NEW FEATURE REQUEST!!..
  Update: Bit of Balance to the majority of Negative/Unhappy/Critical comments on Acid (and/or Magix). With Magix support help... and lots of time spent by my own decision to do things from the cleanest slate as possible.... I was able to get Acid
• Movie Studio

  2 answers, most recent on 5/4/2023

  Exporting Video Error
  Hello. Bought Magix Studio 2023 Platnium to make a video with music of our family holiday. After spending HOURS putting it together, now I get errors trying to export it. I have tried different formats and the error box comes up with no error code.
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  @Clarence-Carwise Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and
• Movie Studio

  18 answers, most recent on 10/20/2023

  Program Error
  Having had many problems with MS 2023 I recently upgraded to MS 2024. Again many problems but number one is having completed a project and saved it, I now find that it won't open with the message "file format cannot be read" as per the image
• Photostory

  One answer, on 6/3/2023

  RE: Error while trying to activate with serialnumber
  @David-Kerpel Hi . . . . When I enter the code, -starting with P2-51912 . . . . The P2- prefix is for a pre 2015 Magix product. If you are trying to use this serial number on a newer product then you should be getting an 'Error code -14 you are
• Audio Cleaning Lab

  7 answers, most recent on 6/27/2023

  Recording Error
  I have Audio Cleaning Lab 17 that I have been using forever on my Windows 7 computer that crashed and burned. I bought a HP Windows 11. My Audio Cleaning Lab 17 loaded perfectly. BUT and this is why I am here needing help. When I go to Import a
• Video Easy

  2 answers, most recent on 8/2/2023

  win 11/ Black Grabber K0065 / Video Easy / audio not work?
  Hi, my pc with win 11 does not recognize the Magix K0065 as a sound import device.I have downloaded the premium drivers, removed the firewall and anti-virus.Ran the driver as admin. The driver is installed, but Magix does not appear as an audio
• Video Pro X

  111 answers, most recent on 1/29/2025

  RE: Feedback about VIDEO PRO X15
  @Felix-Wright Hello Felix, If you send an error message via a Magix program, you will never get a personal reply / feedback from it. However, such error messages are stored in a database, which Magix programmers can later analyse and improve their
• Audio Cleaning Lab

  32 answers, most recent on 11/21/2024

  RE: importing a stereo mp3 file into both tracks seprately
  After much trial and error, trying /redoing, I've found this to be the most unfriendly software I've ever used. Since my old Sound Forge 7.0 still works, (just not the noise reduction add-on) I thought maybe I could do most of my work in it and then
• Video Pro X

  173 answers, most recent on 5/13/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @Can-Dive Hi, First, VPX. The database table demonstration would be to show you how it works and why, not for Magix. The material that goes on a track has a track package id. There is a track table and a x-reference table of track number and track
• Movie Studio

  2 answers, most recent on 8/17/2023

  Cant register Movie Edi Pro - You are no longer auhorized to perform
  Hi. I would like to install Movie Edit Pro on a different computer. I get following error message: You are no longer auhorized to perform this installation on your program version. Please extend your upgrate guarantee or contact support. I dont want
• Movie Studio

  3 answers, most recent on 9/4/2022

  [Solved] DVD Archetect needed to be reinstalled, but early on it fails
  I've followed the support steps here and it didn't solve this "no internet" (when I have a connection) and it didn't help. I also turned off my Firewall and Antivirus (I didn't have to do that in the original install), no change, it still reports no
• SOUND FORGE

  3 answers, most recent on 12/30/2023

  RE: Falhas seguidas no Sound Forge Audio Studio 17
  @Gilberto-Couto Caso você edite formatos de arquivo compactados como MP3, acesse as preferências do programa e ative sempre o proxy de formatos de arquivo compactados.  Caso contrário, precisaremos de mais informações para ajudá-lo, por exemplo,
• Video Pro X

  11 answers, most recent on 6/13/2023

  RE: Video Pro X 15 will not install
  @George-Monaghan Hi George, At which point does it block - with the downloader program (videoprox15_dlm_et7jp0.exe) or with the download program downloaded by the downloader program? And, how far does it get in the process? All, Has anyone else
• Music Maker

  One answer, on 12/10/2023

  REALLY Weird kind of crash
  I have a really strange issue. Ever time, I start to play a song, preview of a loop or even a store preview in Music Maker and then I press stop, the program freezes. I don't even have to press stop, if the sound stops playing at all, it still
• Video Easy

  3 answers, most recent on 3/11/2023

  Error code -24
  Bought it new in retail this wednesday and used the serial to download the program. But when I try to start it im getting error code-24.
• Video Pro X

  25 answers, most recent on 10/24/2024

  RE: Working with GoPro Timelapses
  @Brian-Obvilion Hi Taking a step back and looking at the information of the GoPro images you are working with:- . . . jpeg format with a resolution of 5568X4176, yuvj 422p ... bt470bg colorspace.  Unless GoPro has 'customised' the image format, eg
• Photostory

  2 answers, most recent on 12/18/2023

  RE: Photostory constant crashing when opening an existing or new project
  @peter-brown3959 Welcome to the Magix user to user forums. The faulting module, ntdll.dll, is a Windows file so you first should try simply rebooting your computer. Make sure you use the Power>Restart option, not the Power>Shut Down. If the
• Movie Studio

  39 answers, most recent on 8/12/2023

  RE: Movie Studio - Audio and Music Editor 3
  @browj2 Hi John. I have just tried opening ME3 in both MEP 2022 and VPX 14 and getting 'Program cannot be started etc, error code 6. Can you see if your copy will open please? Ray.
• Photostory

  One answer, on 8/11/2023

  RE: Error in module KERNEL32.DLL of MAGIX PhotoStory on CD & DVD 10 Deluxe
  @James-Hellyer Welcome to the Magix user to user forums. First, I hope you realise that the version of the program you have is now quite old? The latest is version 22. Second, that error message suggest there is a problem with your Windows