• Music Maker

  5 answers, most recent on 5/21/2022

  RE: [Solved] Cannot load instruments after a clean (?) install!
  To cut a long story short: other programs began "complaining" about the documents folder, so it couldn't possibly be Samplitude/MusicMaker fault!The fact is that, a couple weeks, ago my documents drive D: began giving signs of an eminent death
• Music Maker

  5 answers, most recent on 5/21/2022

  [Solved] Cannot load instruments after a clean (?) install!
  In all installed MAGIX products - Music Maker, Samplitude, Independence,I couldn't load any instrument, when selecting one a popup window informs"get_user_documents_pah() cannot get the documents path!"I uninstalled all programs, cleaned lots of
• Movie Studio

  One answer, on 5/10/2022

  [Solved] Crashes immediately after Splash Screen
  Issue: Can't open Movie Studio 17.0 Platinum (Build 223). Every time I run Movie Studio, I see the splash screen and the progress bar moving along to the end. After it says, "Creating Windows..." the splash screen then goes away and then Movie
• Music Maker

  11 answers, most recent on 5/2/2022

  RE: [Solved] Various issues
  @coneman Hi The Muma location error -usually means there is an external audio interface ASIO driver mismatch. If you have an external USB audio device then disconnect the device before starting Music Maker. Once MMM is started, plug the device and
• Video Pro X

  8 answers, most recent on 4/26/2022

  RE: [Solved] system crash Video pro x13
  @Graham-Packer Hi . . . . when trying to export the video it fails and shows up error code:copy to export adaper . . . There are 2 issues with VPX 13 and the Nvidia GPU's The GTX 780 does not support hardware acceleration for Importing, Processing
• SOUND FORGE

  2 answers, most recent on 4/25/2022

  [Solved] PROBLEMS WITH AUDIO STUDIO 15
  ENGLISH: Hi,I'm a Sound Forge Audio Studio 15 user and I've been having issues since the last software update.Every time I open the program, an update screen opens and when I click on "Start Installation" the window simply disappears without any
• SOUND FORGE

  4 answers, most recent on 4/16/2022

  [Solved] Trying to record, but get a 'No devices exist' error
  I am using a Dell Windows PC, Windows 10, Realtek soundcard, all purchased a year ago. I purchased my copy of Sound Forge in the past week and recently updated so I am sure that I have the latest version. When I hit the red 'record button in the
• Movie Studio

  5 answers, most recent on 4/13/2022

  RE: [Solved] MovieStudio 2022 - mpeg2_x64.dll error
  Hi Graham & Stephen....I ended up reinstalling Windows - although that did not actually help. I reinstalled the program many times over. Then I had the idea to run it as administrator, and that worked. I also found that the way I copied media
• Video Pro X

  8 answers, most recent on 4/26/2022

  [Solved] system crash Video pro x13
  Hi I have this problem on Video pro x13 fully up to date version just brought it and updated yesturday Installed on two machines 1= windows 10 i7 nvidia 780TI 1= windows 11 pro i9 10900 cpu with a nvidia 980TI 32gb RAM both showing same error below
• Movie Studio

  12 answers, most recent on 5/2/2022

  [Solved] Upgraded and receive msg Elements.ofx error. cannot solve!!
  Cannot open application.  c:\Program Files\NewBlueFX\Common\ApplicationManager64.exe /info. does not exist
• Photostory

  3 answers, most recent on 3/29/2022

  RE: [Solved] Photostory Easy
  @DEBBIE-SPARKS Welcome to the Magix user to user forums. I have never used Photostory Easy but I suspect that error message may mean that you have burned the DVD to the PAL standard and you are actually is NTSC-land, or the other way around. So,
• Music Maker

  3 answers, most recent on 3/15/2022

  RE: [Solved] Loading Soundpools
  @Jerry-Miles Hi, I have Soundpool Collection 20 DVD which is spDVDcol_20 and everything went into C:/Users/Public/Public/Documents/Magix/Common/Soundpools/Basics_20 as shown below: You have Collection 18, so you should create a folder Basics_18 and
• Movie Studio

  11 answers, most recent on 3/14/2022

  [Solved] Movie Edit PRO update error
  Tried to update Magix Movie Edit PRO with software 20.0.1.73. After severeal attempts I always got the error message: "An unexpected error was encountered. The installation couldn't be successfully finished." Download is finished, but installation
• ACID

  6 answers, most recent on 3/6/2022

  [Solved] Error on startup. Program doesnt run!
  I get a window saying Error Code:-1 after updating the software. The software wont run... This is Acid Music Studio 11 running on Windows 10
• SOUND FORGE

  8 answers, most recent on 3/11/2022

  [Solved] Cannot save in MP3 format since upgrading.
  Sound Forge Audio Studio 16 on WIndows 7 64 bit. Just upgraded from older version of sound forge that worked fine. With V16. while trying to save in MP3 format "An error occurred while saving one or more files. An error occurred while opening a
• Web Designer

  6 answers, most recent on 3/26/2022

  [Solved] Error "Renew the Update Service"
  I have made "Update Service" some days ago. Software is working properly, but when I start Xara Web Designer Premium, I allways get a message "Renew the Update Service". I have clicked on "Ok", the program (Service Update) ended. Xara is working.
• Other products

  9 answers, most recent on 5/4/2023

  RE: [Solved] Cannot export videos to MP4 in Movie Studio 2022
  The problem really is just that the error messages are not detailed enough. I had to go into the main program settings and tell it to always use my CPU for hardware acceleration.
• Music Maker

  2 answers, most recent on 2/23/2022

  [Solved] Scrteen resolution issue
  I get the attached error message every time i open music makers (just purchased it - latest version - Premium) and I ignore the message as cancel just closes the program. I have changed my screen resolution to the highest possible and also reduced
• Movie Studio

  5 answers, most recent on 4/13/2022

  [Solved] MovieStudio 2022 - mpeg2_x64.dll error
  I am hoping someone can explain how to fix what is showing up as a "serious program error" and causes MovieStudio 2022 to shut down. When opening the program, I get the error message: Error in module"mpeg2_x64.dll" (Load address 0x00007FFB96F40000)
• SOUND FORGE

  4 answers, most recent on 2/15/2022

  [Solved] Can't get Sound Forge Pro 14 or Vegas Video Pro 18 to reinstall
  Last Friday, using SF Pro 14 and a handful of third-party plugins, I was able to complete a client game audio project with no problems. Then, on Sunday, the program wouldn't launch at all. In fact all my Magix programs wouldn't launch: Sound Forge
• Music Maker

  6 answers, most recent on 1/28/2022

  [Solved] Music Maker opens as Free, but I paid for Premium
  I bought Music Maker Premium last year, and even through all of the updates I've never had a problem with it. I got a new computer recently and installed MMP, and had no problems with it. But now, when I open the program it opens as the free
• Photostory

  2 answers, most recent on 1/20/2022

  [Solved] Crash when exiting the program, Qt5CoreMx64Qt5.15.1.dll
  Hello, I have Problems with Photostory Deluxe It crash when exiting the program. Also an update is not possible, because for this the program must be terminated and here the main program crashes and also the update installer. The error message
• Other products

  4 answers, most recent on 1/13/2022

  RE: [Solved] Movie Studio 2022 Platinum Error in Module "OpenCL.dll"
  @TrevorWM Trevor, there's quite a few hits on that error message ("OpenCL.dll") using the forum search. Here's one that may apply to your setup: https://www.magix.info/us/forum/error-in-module-opencl-dll--1286047/?page=2#ca1721530 And yes, Magix
• Other products

  4 answers, most recent on 1/13/2022

  [Solved] Movie Studio 2022 Platinum Error in Module "OpenCL.dll"
  Hello, Have just tried to install Movie Studio 2022 Platinum on a recon laptop. Drivers have been updated on both Intel & Lenovo websites. Intel® Core™ i5-6200U CPU @ 2.30GHz Intel® HD Graphics 520 ProviderIntel Corporation Version