• Music Maker

  3 answers, most recent on 1/23/2025

  RE: Recovering serial number
  @Former user Between Music Maker 2018 and 2024 the base app was free, so maybe it's not showing because of this. If you bought Music Maker 2019 inside the in-app-store it might not have a separate serial number. I would suggest you try this download
• Movie Studio

  8 answers, most recent on 8/22/2024

  Upgrading to Magix 2025
  I bought Magix Movie Edit Pro 2015. I am pretty sure the email provider i used in 2015 was www.excite.com. Well, Excite.com made theie email service a paid one and i didn't want to pay for an email address. So, I think Magix still has my purchase
• Samplitude

  4 answers, most recent on 9/2/2024

  RE: Bus "audio" objects PLEASE!
  @Daz_Harris Hi, I suggest that you join the Samplitude/Sequoia forum and post there. That is where most Samplitude users hang out and quite often someone from Magix. John CB
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  @Bob-Bacle Hi . . . . Can I get a newer version that will work on my windows 10 computer . . . . Yes the current version, now called Video Deluxe, will run on Windows 10, however there are several caveats: Your computer meets, or preferably
• Sequoia

  2 answers, most recent on 5/29/2024

  RE: Unable to create DDP
  @BRYAN-LOWE I suggest you contact technical support at proservice@magix.net or ask the same question in the official Samplitude/Sequioa forum at https://community.samplitude.com Magix support is also active in that forum.
• ACID

  8 answers, most recent on 9/24/2024

  RE: What is shopprocessgui.exe
  @David-El-Melky This isn't support. This is a user forum and we are all users like you. We are not here to find solutions for you, we can only make suggestions. Contact technical support instead: https://www.magix.com/int/support/
• SOUND FORGE

  2 answers, most recent on 9/6/2024

  RE: New laptop, need to know how to install my Sound Forge with old SN
  @Rick-Lovett Do you still use an old Sony installer? These no longer work because Sony shut down the registration servers. Visit Magix.com and login with your customer e-mail and password. Download the installer from your registered products. I
• SOUND FORGE

  6 answers, most recent on 11/4/2023

  RE: [Solved] Serial Number is Invalid or may apply to another product
  @Sandi-Richards @Rod-Howard You can only activate very old software, which came out before 2014 with a computer ID, so this won't work. Instead, download the correct installer from here by entering the serial number:
• Movie Studio

  One answer, on 9/26/2024

  RE: MAGIX Movie Edit Pro Premium 2018
  @muhammad-a Welcome to the Magix users forums. Assuming this is a needed reinstall of software you already own, go to your Magix account, log in, go to My products and find and download the installer and serial key for the software. Also check how
• Sequoia

  3 answers, most recent on 12/18/2024

  RE: quieck quistion on sequia
  @leiflarsen-larsen Welcome to the magix.info user forums. So there are no Magix staff here. The title of your post mentions Sequoia but you then ask about Samplitude (Pro) X8 Suite. Which software do you have? If it is Sequoia I would recommend you
• Off topic

  One answer, on 6/7/2024

  RE: change email no confirmation
  @Peter-Barnes6142 You can login into your customer account at Magix.com with your old e-mail and then change the e-mail address in the account settings.
• Music Maker

  8 answers, most recent on 5/26/2025

  RE: Customer Support
  @Timothy-Fowler Thank you for the additional information. Intel(R) Core I5-7699K CPU According to the information on this M$ Support page that processor is not "able/allowed" to run Windows 11! (It apparently lacks the TPM module required.) So, have
• Audio Cleaning Lab

  3 answers, most recent on 10/9/2024

  RE: Need serial number
  @keith-k Hi Login to your account at magix.com, account icon top right of the home page, using the email address and password you used to register ACL 3, under My Products you should see the ACL listed and the serial number. John EBForum Moderator
• Samplitude

  13 answers, most recent on 7/26/2024

  Update/Patch for Samplitude Pro X8, Pro X8 Suite und Music Studio
  A new update is available for Samplitude Pro X8, Pro X8 Suite and Music Studio,which can be installed via the auto-update directly in Samplitude or manually from the following links (Win 10 or 11
• Samplitude

  One answer, on 11/6/2024

  service center
  Hello, I bought an upgrade to Music studio X8 and I can't use some of the tools I bought in the previous version. It wants to reactivate or repurchase. For example, the vita solo instrument Saxophone. Unfortunately, I can't log into the MAGIX
• Music Maker

  One answer, on 4/7/2024

  RE: help please, i lost my notebok and products
  @Windows-alexandredepaula Hello, welcome contact infoservice@magix.net providing all required details. Please keep in mind that this is a user-to-user forum and do not leave any personal or financial information in this forum. use your login details
• Music Maker

  9 answers, most recent on 5/21/2025

  RE: Trying to get Magix Music Maker 12 Deluxe running
  @james-b8987 Try VMware Workstation from here: https://www.vmware.com/products/desktop-hypervisor/workstation-and-fusion I have an older installer for VMware Player and it runs some old Magix softwares okay, so you can at least open and export old
• Off topic

  4 answers, most recent on 7/31/2024

  RE: I didn't receive the product because I entered the wrong email..
  Hello Go to the Magix website (magix.com) and log in to your account. Your account icon is in the top right corner of the homepage. Use your old email address and password. Even if your email address is no longer available, you only need to remember
• Rescue Your Videotapes!

  5 answers, most recent on 5/29/2024

  RE: How to I convert MXV video files to a different format such as MP4?
  @Danny-Crawford These files can be opened by the Magix Movie Studio/Rescue your Videotapes line of software. I don't know if they will load in Magix Vegas. You can then can export them to a different format. Please try the demo version from Magix.com
• SOUND FORGE

  2 answers, most recent on 3/31/2025

  RE: Twice I have been sold a non working product
  Problems redeeming voucher codes is usually the fault of the seller, which unfortunately is common and I usually recommend purchasing directly for Magix. Redeem voucher from third-party sellers like Best Buy, Musician's Friend, Guitar Center,
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hi, Thank you for your prompt reply. Unfortunately, I first need to clarify the issue with my licence with the MAGIX technical support department.The last licence I purchased was [MEP 2021 - 20.0.1.80]. According to the rules, I was able to update
• Movie Studio

  7 answers, most recent on 7/7/2024

  RE: Movie Studio 2025 Suite and Stereoscopic 3D
  @mikeb1955 Vegas & 'Magix' were never related or were never an upgrade from one to the other. Magix are playing slight of hand offering it as an upgrade, I would put it close to fraud. The correct upgrade from Vegas Movie Studio is to the
• Photostory

  21 answers, most recent on 11/14/2024

  RE: New instal freezing at splash screen
  @Alan-Workman Thank you for the additional information. I confess I am rather surprised that Reliability Monitor shows nothing! However, now we need to look into your CPU and Graphics Card drivers, I think. Can you check, by going to the intel and