• ACID

  2 answers, most recent on 3/26/2022

  [Solved] Key change markers not activating
  I am using Acid Pro 10.0 on my Windows 8.1 laptop and in my project, have inserted several tempo and key change markers throughout. The tempo change markers activate, but the key change does not. Previously contacted support and they suggested it
• Music Maker

  6 answers, most recent on 1/28/2022

  [Solved] Music Maker opens as Free, but I paid for Premium
  I bought Music Maker Premium last year, and even through all of the updates I've never had a problem with it. I got a new computer recently and installed MMP, and had no problems with it. But now, when I open the program it opens as the free
• ACID

  2 answers, most recent on 12/17/2021

  [Solved] Sections ghosted and unable to be moved in Acid Pro 8
  I have just finished a project and rendered the final result but I have noticed an audible 'click' at a tempo change point from 150 bpm to 90 bpm. I have not found a way of removing this so wanted to try separating the slower sections I had inserted
• Music Maker

  2 answers, most recent on 12/12/2021

  RE: [Solved] Lost confirmation email and purchase info
  @Javier-Huerta Contact shop@magix.net ​​​​​​or infoservice@magix.net and tell them your personal information, your order date, your product and the e-mail address you used. I think that this should be enough for them to find your order.
• Music Maker

  3 answers, most recent on 12/3/2021

  [Solved] how to change language?
  i downloaded it in JAPAN, in amazon japan. I bought laptop in japan with Japan originated language and sytem i guess.. but i changed the language to english in order for me to understand.   Recently i bought this platinum vegas package software via
• Movie Studio

  3 answers, most recent on 11/17/2021

  RE: [Solved] Movie edit pro 2022
  @PAL21 Hi Try the following in order until one works Press F9 to reset the screen layout.  If you can see the top menus select Window, Windows arrangement, Standard  Select File, Settiings, Reset program settings to default  Using Windows File
• Movie Studio

  5 answers, most recent on 11/7/2021

  RE: [Solved] Register email typo
  What you might want to do is send an email to infoservice@magix.net mentioning the order number and the incorrect email you close (if remembered)
• Movie Studio

  9 answers, most recent on 10/26/2021

  RE: [Solved] How to assemble animation from frames
  Hi Mathew and welcome to the user to user forums. First go to File Program settings and open the Video / Audio tab and alter the jpeg length as follows or to however many frames you want the jpeg to cover.. Click an image to enlarge and click to
• Music Maker

  One answer, on 10/12/2021

  [Solved] Sound Forge 15 Integration with Music Maker 2022
  Hi,I purchased Sound Forge from the Magix Shop in order to use it with Magix Music Maker. The Sound Forge Program has accepted the registration number that I received in the email fine for use as a stand-alone product. However when (in Magix Music
• Movie Studio

  11 answers, most recent on 9/2/2021

  [Solved] Upgrade / Update?
  I updated in July of this year, by paying the $60.00 fee, in order to continue receiving updates of MEP+. (I currently own 2021) In the past, that would allow me to get the following year's version. (Now, 2022) However, I am being asked to once
• ACID

  4 answers, most recent on 9/25/2021

  RE: [Solved] melodyne is not free, its a demo.
  @Eric-Bowdridge Have you registered Melodyne in your Celemony user account? There should be a serial number in your order confirmation e-mail.
• SOUND FORGE

  2 answers, most recent on 8/16/2021

  RE: [Solved] Can I upgrade from Sound Forge Pro 13 to 15?
  @Catwoman2 I think you should get the upgrade without problems. You must first register your version of Sound Forge 13 to your user account before you can order the upgrade. The upgrade price is for all old versions regardless of whether your
• Music Maker

  2 answers, most recent on 8/2/2021

  RE: [Solved] Purchase button not working when buying magic soundpool
  @Joseph-Flowers Try the usual things. I would try it in this order. Log out and back in. Disable your firewall temporarily. Do a clean reboot of your computer. Go into the program settings and click on the button to clean up the store.
• Movie Studio

  3 answers, most recent on 7/6/2021

  RE: [Solved] update fiasco. now program wont load
  I opened up a tech support ticket and they were able to steer me correct: Thank you for your message. This particular error message during the installation process is caused by the "controlled folder access" feature in Windows Defender. By default,
• Music Maker

  4 answers, most recent on 7/1/2021

  RE: [Solved] MM 2022 Won't download
  @emmrecs Thank you for your response, I also received a reply (far quicker than I expected) from Tech Support and their suggestion worked. I'm guessing your option would have likely yielded the same result. For the record, their suggestion was
• Movie Studio

  3 answers, most recent on 6/27/2021

  [Solved] NEWBLUE FILTERS 5 ULTIMATE effects do not "Activate", have watermark
  Hi MAGIX Support Community, Yesterday I purchased the MAGIX MOVIE EDIT PRO 2021 PREMIUM which included NEWBLUE FILTERS 5 ULTIMATE plugins.  The NewBlue software installed successfully, however none of the individual effects allow me to “Activate”,
• SOUND FORGE

  2 answers, most recent on 6/21/2021

  [Solved] no download link
  I just bought Vegas Movie Studio 17. The email confirming the order has a Sound Forge Studio 14 serial # but no download link. How do I download?
• SOUND FORGE

  One answer, on 5/14/2021

  RE: [Solved] Upgrades from sound forge 10 to 15 pro suite (Windows)
  @David-Barselow Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. However, I am confused by your post. There is no recent Sound Forge upgrade to a MAC OS because SF MAC is a 32 bit application and so will not run
• Xara Designer Pro

  2 answers, most recent on 5/13/2021

  RE: [Solved] VAT Receipt
  @Dave-Cockburn Hi and welcome to the forum. Please never post order numbers, serial numbers or other confidential information - this is a public forum for users of Magix software, it is not Magix Sales or Support. For your request you will have to
• Xara Designer Pro

  2 answers, most recent on 5/13/2021

  [Solved] VAT Receipt
  Hi there. Could I get a VAT receipt for my order: Removed by Moderator   Many Thanks Dave
• Music Maker

  6 answers, most recent on 4/22/2021

  [Solved] Install activation fail
  Problem: cannot activate/register SOUND FORGE Audio Studio 12.6 PC: Purchased MusicMaker Premium v29 from Magix in the Free MusicMaker App on 4/21/2021 Upgrade: Music Maker 2021 Premium Edition v29 order number is (removed). I used Serial number
• Photostory

  6 answers, most recent on 4/16/2021

  [Solved] Purchased the latest upgrade Yesterday
  Prior to this before upgrading my existing system crashed and the I sent the crash report. I restated the application and same thing. After purchasing I received the confirmation email and receipt and went through the process on the screen that came
• Video Pro X

  9 answers, most recent on 4/12/2021

  RE: [Solved] AVC Intra-Codec Activation
  @DonD Hi Don. If this is to reactive the HEVC codec using the automated generate a new code application, it does not work for the HEVC codec. For that you will have to put in a request to sales@magix.et with your original order number and they will
• Movie Studio

  One answer, on 4/1/2021

  RE: [Solved] Cannot download Magix Movie Edit Pro 20 product
  @Quan-Nguyen Hello, Welcome After you order for this downloadable product at Guitar Center you'll receive an activation key via email. This email will include a product link and directions for downloading. Does your product or activation key begin