• ACID

  6 answers, most recent on 3/26/2026

  RE: Acid Pro 10 metronome volume
  @FetusK Hi Please do not post multiple times on the same topic, 2 later posts have been hidden. This is a user to user forum not Magix Support. A response time to a post or comment will depend on a user who has experience of any issue you are having
• ACID

  16 answers, most recent on 4/27/2026

  [Solved] ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• Xara Designer Pro

  10 answers, most recent on 5/28/2025

  RE: Will not publish my webpage
  @Brian-Koncher Hi Assuming you are uploading to Xara hosting, it is online for me at this time. John EB
• Off topic

  160 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services . . . . This is completely off topic and relates to the Web Hosting services that Magix and Xara provided for users of
• Video Pro X

  8 answers, most recent on 8/28/2025

  RE: AI offline ?
  @the_franz Hi In Video Pro X17 the “AI sharpness” does not need to be online. The only features that need to be online are those in the Magix Hub, such as Text to speech. If you are capturing/digitising VHS, Super 8 or Hi 8 recordings I would advise
• Xara Designer Pro

  10 answers, most recent on 5/28/2025

  RE: Will not publish my webpage
  @Brian-Koncher Hi Assuming you are uploading to Xara hosting, it is online for me at this time. John EB  
• SOUND FORGE

  2 answers, most recent on 7/26/2024

  [Solved] Unable to register
  after pasting in serial number, from email, green ticks appear ok. But unable to register. box says 'online connection could not be estableished. Ive reset and restarted pc win10, makes no difference. any ideas. im a muso, not a techy, so easy steps
• Music Maker

  3 answers, most recent on 8/11/2025

  [Solved] Activation Key Registered But Not Registered
  I just did a complete format and reinstall of my PC and now can't get Music Maker 2023 to accept my key. I tried going to My Products and it shows I registered the product and gives the date. But it doesn't show the actual key (which thankfully I
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck,Rob
• Movie Studio

  15 answers, most recent on 11/12/2025

  MPEG-4-Codec
  I have a couple of MP4 videos that need to join together after dragging one to the main display I receive a message ‘The program needs access to a file with MPEG-4-Codec.‘ I clicked on Activate Online and the response is that ‘the activation code is
• Music Maker

  One answer, on 10/13/2025

  unable to install new soundpools purchased online into Music Maker
  Ive just paid for seven new soundpools online and downloaded them to my windows 11 PC, but none of the new soundpool files will install into my Music Maker Premium programme. I'm running version 33.1.1.19. I followed the same process Ive always used
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  Hi Tim, Here is the link. John CB
• SOUND FORGE

  6 answers, most recent on 7/30/2025

  RE: No registration number after buying soundforge 18
  @buddy-w Where did you buy the software from? If you bought it from the Magix.com online store, you should have gotten an order confirmation email to your email address with all serial numbers and download links. Please check your email inbox and
• Xara Designer Pro

  4 answers, most recent on 9/7/2025

  RE: FlipBook
  @Melati Hi Assuming you do not have any malware or virus on your computer, contact Xara via the online chat here, or complete the form on the same page, quoting the ID at the bottom of the message. John EB
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 It works mostly fine here. There is a proverb: often the problem sits between the computer and the chair. Also, your text is nearly unreadable without any punctuation. If English isn't your first language, no problem, try an AI or
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hello @magix_dr, If you have Movie Edit Pro Premium 2021 installed, have you tried updating from MEP2021 to MEP2022? If not, go to: Help / Update online. Best regards,Rob
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has
• Off topic

  3 answers, most recent on 10/31/2025

  [Closed] Can't reinstall Vegas pro 22, No compatible products found on this PC
  I had to reinstall Vegas pro 22. The installation program deleted my Vegas pro 22. But I can't reinstall Vegas pro 22, the installer shows this message (There were no compatible products found on this computer.) I bought Vegas pro 22 on 2025 August
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @ali-ahmad Hi . . . . magix pro 17 plus . . . try to update online for the one time activation function but comes up already registered-error code-24 . . . . Do you mean Movie Edit Pro 17 released in 2010, or Movie Edit Pro 2017? Was the software
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob Hi . . . . MAGIX Movie Edit Pro Version: 17.0.3.178 This is the 'base' version of MEP, hence the missing HDR gamma controls. You are missing 2 patches - 17.0.3.183 and .184 - check under Help, Update online, to see if they are still
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  I should point out specifically what is popping up. It is a grey box that says 'welcome' in the top left. It shows the serial number as well as my email address login. The yellow prompt box says 'activate and register immediately online'. I believe
• SOUND FORGE

  8 answers, most recent on 4/8/2026

  RE: Magix Sold Sound Forge!
  @Endre-Nagy I believe they only add one license manually, otherwise it would take them too long to add everything for thousands of users. The license is only there so that you can buy a price reduced upgrade to the newest Boris FX version. Without a
• Movie Studio

  15 answers, most recent on 6/9/2025

  RE: [Closed] AI Media Management in Video Deluxe 2026
  @bjtap Yes the trial should only be one version as it is A: Limited, and B: The parts that are missing would be missing in all the trial versions such as additional third party effects track counts and any external online additional content. Ray.