• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi, sorry for posting that personal information. I am not holding out much hope that tech support will actually answer my emails so I will leave the software and try alternatives outside of magix brand for now. Thank you all for your help, M  
• Movie Studio

  15 answers, most recent on 6/9/2025

  RE: [Closed] AI Media Management in Video Deluxe 2026
  @Candive 1: 10-bit HDR export with GPU in HEVC: Still doesn't work.The parameters for BT2020, HLG, or PQ are not adopted.Export is only possible via software encoding. 2: You still have to pay extra for more than just the Intra codec. These costs
• Music Maker

  7 answers, most recent on 4/8/2025

  RE: Hi, program keeps crashing, wont save project.
  I've had nothing but trouble with majix music maker 2025. Always crashing slow and lagging brand new PC more than capable of running the software. No help from mmm support !
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  Video editing software to me is like ice cream. Some like vanilla, others, chocolate, and someone like me, Rocky Road (sure wish I could get that here in Poland). We all have our personal preferences, which is just that, personal. My initial
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  Reyfox, How I agree on the videos being in German. I had the same thought, why not use your own software and push out videos with different languages based on where the user logs in from?! Barry
• SOUND FORGE

  6 answers, most recent on 7/30/2025

  RE: No registration number after buying soundforge 18
  @buddy-w Where did you buy the software from? If you bought it from the Magix.com online store, you should have gotten an order confirmation email to your email address with all serial numbers and download links. Please check your email inbox and
• Movie Studio

  One answer, on 11/26/2025

  [Closed] Error Code: -14
  Up until monday of last week Vegas pro 22 was working absolutely fine. Now it wants me to activate my software on boot up, but then gives me an error code. I have now tried to update to Vegas Pro 23, and still the same thing. I have emailed, but
• Movie Studio

  One answer, on 1/17/2026

  RE: [Closed] Stopped working. Reinstalled and now won't take Activation code
  What version is your MSP?. If it is a Vegas version (up to 17. 18 and later are Magix versions) you need to go to the Vegas forum https://www.vegascreativesoftware.info/us/news-forum/ If it is a version released years ago by Sony Creative Software
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  Well, maybe that's the problem.... Sony Vegas hasn't been around for over 8 years.... And this software has nothing to do with Vegas at all. Never has.  
• Off topic

  2 answers, most recent on 12/21/2025

  RE: [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22
  @RHRead The problem is that Magix support is currently very hard to reach. Here are many reports that they currently don't respond. You definitely need support to free up all licenses in your customer account. I suggest you try to get in contact
• Video Pro X

  9 answers, most recent on 8/23/2025

  RE: Video pro x16 does not start
  @john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Les-Wilkins Sadly, we don't know how to get a response from Magix support. I'm waiting for six weeks for a response. It looks like there is no longer any support staff active at Magix. I haven't tried to contact some higher-ups. Current CEO of
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Gid Premiere and Avid are generic. But they can "afford" to be. Adobe is stockpiling cash. Everyone knows the product line. Avid is a Hollywood staple. So they don't worry about how their websites look. They can point to the movies done with their
• Movie Studio

  5 answers, most recent on 6/26/2025

  RE: Video deluxe 2026 Ultimate - ProDad add ons licence
  @Clinton-Peck Interestingly, the German page I looked at says these are plugins, while the English page says these are tools. My understanding is, that these are the plugins that are available in the in-app-store. If you install the free trial
• Samplitude

  2 answers, most recent on 11/10/2024

  [Solved] Upgrade to Samplitude X8: deceptive advertising?
  In November this year, I decided to take up the very attractive upgrade offer from Samplitude 2023  to Samplitude X8, for the price of €29.95.A big miscalculation! In addition to the already eight lost instruments resulting from my 2020 update, it
• Movie Studio

  One answer, on 11/23/2024

  i need help getting my software back have not even got to use it
  I had it downloaded on my computer and today I seen it was no longer downloaded and when i try to redownload it. it will not let me the software is video deluxe 2025 plus movie studio 2025 platinum
• Photostory

  8 answers, most recent on 1/27/2024

  RE: [Solved] Photostory 2024 wont load
  Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Hi Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software? John EBForum Moderator I changed my e mail address as it
• Music Maker

  2 answers, most recent on 5/13/2024

  [Solved] I have the same problem with every project I open and play
  Every time I open a saved project of mine to play it, the audio is very messed up. It starts wherever the red playback line is and continues, but it carries a first second of audio on non-estop repeat while the normal audio plays. These two things
• Movie Studio

  2 answers, most recent on 5/17/2025

  RE: Serial number already used and Create activation code
  @Pelle-Norn Welcome to the Magix user to user forums. First, which version of Movie Studio do you have, and from where did you purchase it? An activation code is required only if you currently have a "voucher code" because you have bought the
• Movie Studio

  26 answers, most recent on 1/27/2024

  [Solved] An Error occured during Export
  The software worked perfect, after about the recent windows update I open Movie 2023, export to Mpeg-4 and I get the Message on the render An Error occered on Export , one possible solution is to select another preset or disable hardware encoding in
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  @Carl-Brik I solved the problem and the software is now working softly. That is great to hear, thank you for telling us! However, for the sake of anyone else reading this thread and experiencing the same or a similar problem, can you tell us how you
• Music Maker

  9 answers, most recent on 5/21/2025

  RE: Trying to get Magix Music Maker 12 Deluxe running
  @james-b8987 Welcome to the Magix user to user forums. Unfortunately, I think MM12 Deluxe is simply too old to run on any recent version of Windows, sorry. However, as an owner of a version of MM you should be eligible to update to the latest