• Movie Studio

  43 answers, most recent on 3/7/2025

  RE: Audio not importing
  @ericlnz MPC - I did have my doubts so thanks for your thoughts. I did mention to @CubeAce the Quicktime box that needs ticking in Depreciated features, his reply was 'I think there must be more project settings as ticking that didn't work for me.'
• Other products

  5 answers, most recent on 10/10/2022

  [Solved] Subscription - How to get FREE content?
  I just purchased a monthly subscription for "UNLIMITED ACCESS" to Soundpools. Every time I select a product, I can't find a way to download content without purchasing that soundpool. How do I get my free soundpools?
• Movie Studio

  13 answers, most recent on 10/23/2024

  RE: What is the Movie Studio minimum requirement for Blu Ray burner for PC
  @Rudolph-Wesel Hi Rudy . . . . Magix Movie Studio software identifies the burner as a Pioneer type burner, and its not at all Pioneer brand. I suspect here's some kind of mismatch even though there's no error. . . . From information I can find the
• Music Maker

  5 answers, most recent on 4/7/2024

  RE: Zip files
  @BriceMD Hi, I see that you need some help getting and organizing these files. How proficient are you with Windows Explorer? I did some Zoom sessions with a gentleman who had similar problems - getting loops outside of Music Maker, where and how to
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Thank you John EB, yes, learned about my i5's 10/11 non compatibility issues quite a while back, then health issues intervened and am only just getting round to sorting this all out. Bit the bullet yesterday, after MS decision to allow UK to extend
• Movie Studio

  4 answers, most recent on 10/15/2023

  RE: Microphone Issue
  @mikerb Hi There is a privacy/security option in Windows 11, that by default is turned off and does not let desktop apps access the microphone - check in the Windows settings, Privacy & security, Microphone, Let desktop apps access your
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane HI . . . . the AVCHD, doesn't play back on my home BlueRay player . . . When I click to play either story it starts with the music playing and the first image, but won't advance to the next photo. I'm using the HD Static-General-Blue Grid
• Movie Studio

  One answer, on 7/17/2024

  RE: Audio being exported is mixed up.
  @David-Rye Hi First upload the video showing the issue in a comment - use the blue icon above the comment box with an upward pointing arrow. We may be able to determine what is wrong without further information or the project. . . . . What email
• Movie Studio

  One answer, on 1/4/2025

  RE: Magix PC
  @REYNALDO-HANGOS Welcome to the Magix user to user forums. For help with error code 14 please see this Magix Support page. Essentially, the code means you are entering a correct serial number but for the wrong product. Magix Serial Numbers are
• SOUND FORGE

  One answer, on 9/29/2022

  [Solved] My Serial Number
  I can not access my software downloads due to email and pasword. I cant get into the email so i can get my serial for Sound Forge
• Movie Studio

  6 answers, most recent on 9/7/2022

  [Solved] How to access StoryBlocks content?
  I just upgraded and install the new Movie Studio 2023. How do i access the StroyBlocks content?
• SOUND FORGE

  6 answers, most recent on 4/28/2024

  RE: error 14
  Hi @carey-kinker, You must use the same email address you used when it was purchased. The activation serial code and you email address are paired. I do not think the installer file for the subscription version (Sound Forge 365) and the perpetual
• Music Maker

  5 answers, most recent on 2/2/2024

  RE: Storage Online Cloud for music producers
  @SPow Why not simply buy and install an external USB drive, preferably USB3 if your computer can handle it? They are available in many capacities, up to several Terabytes. I have three external drives connected to my desktop (as well as multiple
• Samplitude

  7 answers, most recent on 12/29/2024

  RE: Playback along with audio stuttering every 1-3 seconds
  @KiyahKitsune I wholeheartedly concur with what @SP. has suggested to you. I think you should try and use a non-wireless connection to your computer. Inevitably, wireless connections do introduce some degree of latency. Also, you will see I have
• Other products

  One answer, on 11/3/2024

  Account was hacked
  My account was hacked. The person that hacked it changed my email address and I had to create a new account. I created my new account using my original email account, but now I can not access my products I purchased. my two products are
• Music Maker

  6 answers, most recent on 12/18/2023

  I cannot access Automation
  When I right click loops, midis, or any object the 'automation' function does not appear. Additionally, within the effects tab, nothing at all appears when I hover over 'automation'. I would like to be able to change distortion levels and such so
• ACID

  10 answers, most recent on 11/29/2023

  RE: Main studio computer died, have v 7.x - can't find serial
  @Jack-Millz It's infoservice@magix.net. You might try a password reset in case your Sony customer e-mail never changed and you still have access to it. Maybe it will work.
• Movie Studio

  15 answers, most recent on 6/9/2025

  RE: [Closed] AI Media Management in Video Deluxe 2026
  @bjtap Hi . . . . the 2026 did not overwrite my MMS2025 . . . . Have you installed a different edition? It should replace MMS 2025 if you have the same edition. . . . . I could not get the audio files (under the audio tab) that I had previously
• Music Maker

  4 answers, most recent on 12/15/2023

  RE: Loops Unlimited Not Working
  Kingsmere, I'm pretty much in the same boat as you are. I have just bought and purchased Magic Music Maker 2024 Premium edition with Loops Unlimited but am not able to access the collection of Loops Unlimited. SO frustrating!!!!!
• Photostory

  One answer, on 4/9/2025

  RE: I have a new laptop and I have lost my hard copies of Photos on CD & 3
  @Tom-OConnor Welcome to the Magix user to user forums. To access and redownload already-purchased Magix products go to your Magix account, log in and go to My products. Find the listing for the specific software and you should find the installer and
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Reyfox @Tusk After a long think I reread the entire topic. I have made most of my comments on my own experiences based on using 4K mp4 video files that have a maximum bit rate of 120Mb/s which is my mistake, so part of your problems could still be
• Rescue Your Videotapes!

  14 answers, most recent on 9/17/2023

  RE: Magix Video Saver no image in the program
  @SimonSad And you have activated BOTH the microphone/video access and the access for desktop apps?
• Video Easy

  17 answers, most recent on 6/10/2024

  RE: Video Grabber driver will not install - x86 or x64
  @Baldrick Hi All is not yet lost. What is the colour of the USB device and any model numbers or other markings? Which driver did you try installing from the download page @SP. gave you a link to ? In Windows settings, Privacy & security, App
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  @Alfns Hi Thanks for the images, everything looks OK. Where is the audio for the video clip, is it still attached to the video? A bit of a long shot, try the following: Deselect the track 2 header, it should normally be grey  Move all the media