• Music Maker

  12 answers, most recent on 1/4/2021

  RE: New soundpools are not available
  @Daniel-Beck2720 Hi, Give us a screen shot of Windows Explorer showing where you put the new Soundpool. Also, show a screen shot of the explorer when you navigate to the new Soundpool. You say that you put it under Basics_19, (no need to do this) so
• Web Designer

  2 answers, most recent on 1/7/2021

  RE: jquery update
  @KENT-NALL Hi If so I would suggest you contact Support through the Support link at the top of the page - read this guide first on how to navigate the support system. HTH John EB
• Xara Designer Pro

  4 answers, most recent on 1/11/2021

  RE: Software Activation - "An online connection could not be established"
  @andyn Hi . . . .  i can't reach support which is really bad . . . . Use this guide to navigate the Support system to contact Support. However as the program is 5 years old and Windows 7 is now obsolete, it is likely to be out of the free support
• Video Pro X

  15 answers, most recent on 1/8/2021

  RE: IMPORTING LUTs
  Hi John. I have navigated to C:\ProgramData\MAGIX\Video_Pro_X8 and ended up with the attached view. Is this what you would expect? No sign of Effects, Brightness and Contrast, Load Lookup Table.
• Web Designer

  8 answers, most recent on 12/29/2020

  RE: Publishing Website
  @The-Creator Hi AFAIK there is no limit to the number of files, however there have been mentions that some users with big websites have had a similar issue and the work around is to split the project into defined sections each being a separate
• Movie Studio

  18 answers, most recent on 12/27/2020

  RE: Crashing when using 3d animation templates
  @Vince80 Hi Do other 3D titles behave the same? I think this needs some input from Magix Support, it may be a bug. Raise a Support ticket through the Support link at the top of the page, however do read this guide to help you navigate through the
• Photostory

  4 answers, most recent on 12/26/2020

  RE: errore "Size of oject set exceeds limit of 1048574
  @ettore-oldani Hi Hector Thanks for the feedback. . . . . I burned the disc image . . . . I assume this was using the Image recorder option of the burn dialog. . . . . well-known burning program and load the disc image files and burn them . . .
• Music Maker

  3 answers, most recent on 12/22/2020

  RE: New Computer
  @albedarnit Hi, Install the free version, activate any and all serial numbers, download and install everything under Download button at upper right of Media Pool. Make sure that you're logged in. If you have any old Soundpools obtained from before
• Music Maker

  2 answers, most recent on 12/22/2020

  RE: Program Crashes
  @browj2 Thanks John CB. I saw that list of 17 known bugs, I have encountered an additional 5-10 new bugs within 2 days of using the program, using all top of the line gear. That is why I have started a new list. I will spend some time to organize
• Web Designer

  One answer, on 12/18/2020

  RE: No upgrade to web site with this version.
  @Haydn-Madigan Hi . . . . The web site is controlled by you . . . . Do you mean the website is on Xara /Magix Online hosting? This is a user to user forum, not Magix Support. Another user has encountered the same issue and raised a Support ticket
• Web Designer

  4 answers, most recent on 12/18/2020

  RE: Magix-Online Web Hosting Servers Down
  @NavChun, @johndm Hi Please raise a support thicket with Magix through the Support link at the top of the page. Read this guide on how to navigate the system before doing so. John EBForum Moderator
• Rescue Your Videotapes!

  2 answers, most recent on 12/17/2020

  RE: Changed computer and trying to reactive
  @kevin-belisle Hi Kevin and welcome to the user to user support forums. Sorry for the late reply, I assumed someone would reply to you sooner. First, this is a user only forum. There are no Magix staff here to answer questions. Second, the users
• Web Designer

  4 answers, most recent on 12/16/2020

  RE: Unable to open new pages in an established website
  What if the text and background was created in another program and saved to a JPEG (merged together) and then imported back into Xara to act as navigation button? Would Xara still recognize the text? The merged text and background button reads - The
• Music Maker

  9 answers, most recent on 2/3/2021

  RE: [Closed] An error has occurred during the purchase process.
  @EwaldJa Hi . . . . Any ETA for the problem resolution ? . . . . We would not know if there is an issue or not - this is a user to user forum not Magix Support or Sales - if you are having a payment issue contact Sales through the Support system -
• Music Maker

  8 answers, most recent on 12/11/2020

  RE: Orange Vocoder effect not exported
  @Fungostar, @emmrecs Hi Confirmed - Orange Vocoder effect not applied to export and is turned off on return to timeline, has been added to the bug list. Magix have a guide to navigating the Support system here. John EB
• Music Maker

  6 answers, most recent on 12/8/2020

  RE: Soundpools from past versions?
  @simon-foster An image helps, so here it is: Where your Soundpools are located should be shown in the Program Settings (shortcut P) under the Folders tab. This was the default during installation. Go to the Loops folder, click on the parameter gear
• Photostory

  10 answers, most recent on 2/19/2024

  RE: Photostory deluxe
  @William-Gandera Hi I would suggest your raise a ticket with Magix through the Support link at the top of the page. Do read this guide on how to navigate the support system first. John EB
• Movie Studio

  28 answers, most recent on 12/8/2020

  RE: recommended processors, RAM, etc
  @AAProds @CubeAce Hi Al I haven't been able to smart-ender for some time; the Smart Copy box is always greyed out. I can't put my finger on when SR stopped for me though. Probably when Magix switched to the Intel encoder. It is greyed out there for
• Web Designer

  6 answers, most recent on 12/8/2020

  RE: cannot find my new website
  @carl-benjamin Hi Site is working fine. . . . . Do I need to complete any transfer documents as I wish to retain the djrevcb.com?  . . . . If you purchased the domain name from another Domain Name provider you can transfer this to Magix/Xara as a
• Other products

  One answer, on 12/7/2020

  RE: Downloading
  @tammy-kieffer Hi Please not this is a user to user forum not Magix Support, so we do not have your email address. To contact Magix Support use the Support link at the top of each forum page, however before you do read this guide on how to navigate
• Rescue Your Videotapes!

  10 answers, most recent on 12/7/2020

  RE: When recording the screen is bue.
  Ståle. Dette er fix'n for convertern. Det virket, men jeg har enda et problem, jeg gidder ikke å vente på en annen løsning. og har kjøpet en fra Amazon. ----------------------------------------------------------------------- Dear Oddbjørn Magnar
• Web Designer

  2 answers, most recent on 12/4/2020

  To View This Page You Need Adobe Flash Player
  My 2012 website home page is coming up with the message - You Need Adobe Flash Player. I installed the latest version today, restarted the PC, and still cannot navigate the site or load pdfs, video or pictures. The page is at - werners1.magix.net. I
• Rescue Your Videotapes!

  15 answers, most recent on 1/5/2021

  RE: Conexant Polaris Unused CIR function- failure to install driver Win 10
  @carl-kesson Hi CxUnCir.inf is the Conexant video grabber. If that fails I would suggest you raise a support ticket/contact sales through the Support link at the top of the forum - see this guide how to navigate through the support system. John EB
• Rescue Your Videotapes!

  5 answers, most recent on 11/29/2020

  RE: Digitising hi8 tapes - plays fine on camcorder but static on laptop
  @Scarlett-Simkin Hi . . . . I have tried on two different PCs. I have tried different cables too. So I assume it is an issue with the MAGIX Usb or software but I can't work it out!. . . . That does suggest the problem is with the Video Converter,