• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  Nothing is showing under ongoing operations. The domain name has been transferred. The website info is green in the first column (diagnostics) but various other columns are marked as disabled (Git,Separate logs, CDN, SSL, Firewall,Boost). I think
• ACID

  5 answers, most recent on 5/1/2025

  RE: I can not set velocity on the MIDI editor
  @Clumsy Click on the SUPPORT link at the top menu if this page, select your product, on the next page scroll down until the bottom and click on Contact Support and create an email ticket. I don't have Acid 11 so I cannot test this problem. The
• Web Designer

  One answer, on 1/4/2023

  RE: [Solved] Unable to upload
  All sorted, by following the link https://www.magix.info/us/support/article/error-message-unable-to-find-the-filter-to-import-with--100/
• Music Maker

  12 answers, most recent on 6/25/2024

  RE: MM 2025 Upgrade, 20 free Soundpools
  @Philip-J, @GRB Hi . . . . Can be tricky to find proper link to support . . . . Click the Support link at the top of the page, then select your product  Scroll down to the bottom of the next page and select Contact Support   Select Email Support,
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Hi . . . . The automated response simply says "Support ticket created .. If you want to add further information use the ticket number in email replies ... yada yada yada" . . . . The 'yada yada yada' as you put it, may contain
• SOUND FORGE

  5 answers, most recent on 7/17/2023

  [Solved] Activation issue / Reinstall SoundForgeStudio16
  Hi, I tried to reinstall Sound forge studio 16 which bundled with Vegas 20.I purchased it from your Japanese reseller SOURCENEXT.The issue is that I can not reinstall it to the same PC as before.I have not used Ozone but I tried it this time but it
• Movie Studio

  2 answers, most recent on 10/28/2025

  RE: error manager installer
  Hi. I am from Russia. In the context of the crisis, I was only able to buy VDL 22 plus. Apparently, these products have been purchased on the Russian market for a long time. Using a VPN, I was able to download the installer from magix.com. The
• Photostory

  One answer, on 12/4/2023

  RE: Where do I find Trial version serial number
  Hi There is a link for a similar question and answer see the link here https://www.magix.info/us/forum/registering-trial-version--1310028/
• Movie Studio

  13 answers, most recent on 4/4/2023

  [Solved] Multicam Editing Problem
  I'm pretty new to multicam editing and just made a quick video showing the issue I am facing. I set this project up in a previous version, then after experiencing this problem, I upgraded to Studio 2023 Suite but the issue persists. It's likely user
• Music Maker

  16 answers, most recent on 5/15/2023

  [Solved] Keyboard doesn't work
  Hi Guys, I have a keystation 88 M-AUDIO linked to my Magic Music Maker 64 bit. Feels like I've checked all the right boxes and i can see the keys light up when I use my mouse AND when I touch my keyboard but no sound is coming out. What am i doing
• Music Maker

  7 answers, most recent on 6/7/2026

  RE: Producer Planet
  @Ikonik Hi . . . . Producer Planet have separate categories to upload your music to . . . . Producerbase, not Producer Planet, is the 'replacement' for the much lamented Acid Planet, which was shut down in 2018, and is IMHO a 'free for all'. The
• Other products

  One answer, on 3/20/2025

  RE: [Closed] Vegas V21 change
  @Mar-Sa Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. In addition this is not the forum for owners of the Magix Vegas range of products. Please read this pinned post and follow the advice given there but also
• Movie Studio

  80 answers, most recent on 2/12/2024

  RE: no audio for mov files
  @sksoon Just like your earlier clip I can't download that file, would you put it on Google Drive? 1. Open Google, top right is a sq of dots - Open Google Drive.2. Drag that video onto the Google Drive window, let it upload.3. Right click on the file
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron Hi . . . . if Someone else was to rip the Track I've made out of the Game Dev's Game, then claim it as their own, or other similar scenarios that would cause copyright issues . . . . if Someone else was to rip the Track I've made out of
• Movie Studio

  7 answers, most recent on 12/3/2025

  RE: Legacy Movie Edit Pro installer crashes in Download screen
  @Patrick-Petzold You need to contact customer support at infoservice@magix.net and ask them for a direct download link of the installer. After changes on the backend servers these old download managers don't work any longer.
• Off topic

  One answer, on 4/18/2024

  RE: [Closed] change default " text to speech" voices" add or delete
  @Nick-Goward Hi and welcome to the forum - albeit the wrong one. Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum - click the link at the bottom of this page. There should also be a link to the
• SOUND FORGE

  8 answers, most recent on 8/30/2024

  RE: Sound Forge 17 doesn't install after downloading
  If the unpacked installer has not successfully downloaded to your 'Documents> Magix Downloads' folder as @john_barr stated, or is missing, state what version of SF-17 you have (Audio Studio or Pro). We can give you a link to download the unpacked
• Movie Studio

  80 answers, most recent on 2/12/2024

  RE: no audio for mov files
  @CubeAce Hi, yep downloaded that one & it works in MMS but that's a different link in the comment above so I'm presuming it's a different clip. This was the earlier link https://1drv.ms/v/s!ArQd6Y5TKfkWgYhf7Pzd6PMsR8kJmA?e=CazSc4
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm Magix released updated drivers for Windows 10 a few years ago, but I don't know if they also work with Windows 11. The links are here: Video Converter Premium – Download drivers: https://my.hidrive.com/lnk/FCAqGVxG   Video Converter Red
• Xara Designer Pro

  9 answers, most recent on 11/7/2025

  RE: Please i bought xara 3D maker 7 couldn't install after formating my PC
  @Ogbegbe-JohnsonU 3D Maker 7 is very old. I believe it was last updated in 2011? The old downloaders probably no longer work, which is a general problem for Magix software released before 2014. You need to contact customer support at
• Movie Studio

  7 answers, most recent on 4/18/2023

  RE: [Solved] Very slow rendering on new win 11 gaming PC
  @chuck-hunnicutt Chuck, the three-option version is Movie Studio 2023; the two-option version is Movie Edit Pro. MS 2023 is the later version. You can have two copies running at the same time, so I would suggest that you simply install MS 2023 on
• Movie Studio

  One answer, on 4/15/2024

  RE: [Closed] Movie Studio activation error
  @Haesook-Ahn Hi and welcome to the forum - albeit the wrong one. Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum - click the link at the bottom of this page. There should also be a link to the
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @Elprimeradavio I did suggest you go directly to the Intel website for the latest drivers for your CPU (via the link I gave you). There have been numerous occasions when users have found that Windows Update reports the drivers are up to date when
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Nicole, could you upload one of the videos to Google Drive or similar file-sharing site and post the link here for us to analyse. In the worst case, it's easy to convert them to a format Magix can handle for editing. Microsoft