• Audio Cleaning Lab

  3 answers, most recent on 9/7/2023

  RE: [Solved] Instal problem
  @MICHAEL-EATON Welcome to the Magix user to user forums. This is a new problem to the forums, I think, but there are two possible causes for what you see: Is your 365 subscription still active and fully up to date? (Perhaps more likely), 365
• Video Pro X

  7 answers, most recent on 6/24/2023

  RE: [Solved] File Not Found
  @Joshua-Burner Hmm, If you create a new project just as a test, can you add those files to it? If not it sounds like something is broken with the file, We're getting somewhere. It says I need quicktime installed, but I thought I have the latest
• Other products

  One answer, on 10/7/2025

  [Closed] Instalation problem with Vegas Movie Studio HD Platinum 10.0
  Hello. I'm trying to install Vegas Movie Studio HD Platinum 10.0 on a new computer. The installation program asks me to register through www.mediasoftwareapps.com, but it doesn't respond. In fact, the product is already registered with Magix. The
• Samplitude

  7 answers, most recent on 11/18/2024

  RE: Samplitude just stopped freezing volume automation and effects plugins
  @Marc-Caroul Does this also happen in a new project or only in this specific project?
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Williams-Michael @Ryan-Sch @Cristopher-Dolores @SP. @johnebaker Hi All I have started contacting Magix employees to bring this issue to their attention and pass onto the relevant department. As Moderator I have had no response from support for the
• Movie Studio

  2 answers, most recent on 3/2/2025

  RE: Popups
  @RayBin Hi The message come from 2 sources: Magix Cloud Import - you can uninstall this in Windows settings, Apps, Installed apps. The 'News' feature of the program - in the program settings ( Y key), System tab check the Hide news option. Do check
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Former user Ok, this basically means you registered the software to another e-mail address and currently cannot remember which one it was. Magix customer support should be able to tell you, under which e-mail address the software is registered and
• SOUND FORGE

  3 answers, most recent on 5/7/2023

  RE: [Solved] Please - Help About Mix Channels
  @JoaoBC In Sound Forge Pro go to Process > Channel Converter to mix your six channels down to two channels. In Sound Forge Audio Studio I think you need to create a new stereo file and copy and paste the channels manually via Paste Special.
• Music Maker

  2 answers, most recent on 7/31/2025

  RE: 2026 trial download
  @kostas it's not really clear to me, what is the cause of the problem here. In this thread, it was solved by enabling TLS protocols in the Internet options and the disabling the warnings if a connection is redirected:
• ACID

  2 answers, most recent on 6/22/2023

  [Solved] ACID Pro 11 update plugin problems
  I just updated ACID 11 and now I am unable to open any plugins, on new projects or on old saved projects. When I try to open the plugin manager on a track or bus nothing happens. If I select insert fx chain on the master it opens up the plugin
• Movie Studio

  15 answers, most recent on 6/8/2025

  RE: Export results not accurate to settings.
  When you create/open a new project the program will ask you what size & frame rate you want. Yes, this is usually good enough, but I'd never needed to export then reimport a file before, and when it said the exported file did not match the
• Video Pro X

  6 answers, most recent on 8/7/2025

  RE: Problem download video using FIREWIRE
  Hello Rob, thank you for your input. I think Magix is activated. I just try to download video from hard disk, make short edit and safe as MPEG-2. Everything is working. I think there is problem with connection with my firewire card. I did not use it
• Movie Studio

  10 answers, most recent on 8/7/2025

  RE: Installation
  New powerful computer and win11 running. Additional effects do not work and passwords do not work either. Prodad vitascene is an exception. I don't dare to install these when they don't work. IS IT better not to add them or?? Ignite Cine style for
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @AAProdsMy quoted price, on Amazon, if you get a top systemSkytech Gaming Legacy 4 Gaming PC, AMD Ryzen 7 9850X3D 4.7GHz, NVIDIA RTX 5090 32GB VRAM, X670 Board, 2TB Gen4 NVMe SSD, 32GB DDR5 RAM 6000, 1000W Gold ATX 3 PSU, 420 ARGB AIO, WI-FI 5,
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  Hi thanks for responding. It's on Windows 11 running gigabyte control center. I just started using a new PC with GCC for the Geoforce graphics, the app was working fine but when the controller prompted for a update and the app would no longer load.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of
• Movie Studio

  26 answers, most recent on 3/14/2023

  RE: [Solved] MPEG 4 Codec
  Hi Friends!!! I don't believe it, but its true: When I opend this morning my magix video de luxe 2016 and made new try the program asked to activate MPEG 4 f r e e - i pressed the button - and the news came: !its activated"!!!! I began two new
• Movie Studio

  26 answers, most recent on 1/17/2025

  RE: Blu ray disk chapters blank
  @karataka Hi, it would avoid to see a warning message I see. You must be used to video editing programs that don't have the same multi-movie features of MS/VPX where you can either open another project within the open project or close the open
• Movie Studio

  7 answers, most recent on 12/19/2024

  RE: Video Scopes
  @Kevin-Ward Hi Kevin. If this is essential to you and you have bought the ultimate version, then you can find all the normal scopes in the Effects 'New Blue Blue Essentials' section in the effect labelled 'Region Scope'. The effects package is the
• Movie Studio

  5 answers, most recent on 7/9/2025

  RE: Magix Support or Lack Thereof
  @bjtap Magix are restructuring their support completely. They want to switch over to an AI agent and are currently training it with a knowledge database. If you haven't requested a follow-up to your tickets at least weekly, they are probably closed
• Web Designer

  3 answers, most recent on 4/8/2023

  [Solved] Is it possible to upgrade older version to new one?
  Hello, I have old key of MAGIX Xara Web Designer Premium. I believe it is 15 version. Is it possible to upgrade to latest version?
• Photostory

  3 answers, most recent on 11/6/2024

  RE: Cannot see Photostory Wizard
  @DannyP Excellent news and thanks for the feedback. Happy Photostorying! Jeff
• Movie Studio

  2 answers, most recent on 9/22/2025

  Updates to Video Deluxe 2026
  Has there been any updates to Video Deluxe 2026, especially the new media management tool? I didn't mind how slow it is (was) but the inaccurate classifications and no ability to move a file from one classification to another and the inability to
• Movie Studio

  One answer, on 2/18/2025

  I have lost (can't locate) the +- controls in the bottom right of the
  I've recently changed my pc and installed the new 2025 Movie Sudio Suite, so I'm making a few silly mistakes whilst I come to terms with the new interfaces.I seem to have changed the layout of the video editing screen workspace and in the process I