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Sound Forge Audio Studio 17 installs the Magix Low Latency ASIO audio driver which is an old version of ASIO4ALL. This old version of ASIO4ALL seems to be incompatible with modern devices. You can uninstall it with the following steps: press the

Movie Studio

15 answers, most recent on 10/7/2024

[Solved] MEP 16 Pro Plus - Compatibility With Discounted Package 'AI Plug In's

Hi Gang Hope everyone are doing fine. Haven't been here for a while. Wondered if the Discounted AI Promo Package I saw is compatible with MEP16? Thank You - Carpenter's Mate

Movie Studio

15 answers, most recent on 7/20/2025

[Solved] Playback Stutter MEP 2016 Plus

Forgive me old MEP friends. Everyone gets old ... that's inevitable ... Got another question for which I should know the answer. Was rocking along with a two minute project (with multiple files on the timeline). 'Visual Playback' was smooth at first

Music Maker

22 answers, most recent on 3/20/2025

RE: [Solved] New Install; Music Maker 2024 - Laggy and Crashes

@johnebaker, @gjonny I reached out to Magix Support and we were able to satisfactily implement a workaround until the development team implements a permanent solution. Based on the feedback I recieved from Support, I realised that this issue has

Photostory

8 answers, most recent on 1/27/2024

[Solved] Photostory 2024 wont load

Having used Photostory 2024 previously, I tried to start a new project and it crashed when I selected the directory with net new pictures. Now the program will not load past "Initializing Slideshow...." . If I hit "ESC" it will open "Create Project"

Movie Studio

61 answers, most recent on 7/25/2024

[Solved] My MAGIX software will not cut a DVD to Disc

I have used Video Easy and the Movie Edit Pro Plus to convert recorded MTS files to DVD and write to disc for years. A change of computer put me on to Windows 11 and I haven't been able to create DVD discs since. Repeated appeals to MAGIX Support

SOUND FORGE

One answer, on 5/16/2024

[Solved] Sound Forge presents noise-click during editing and rendering.

Sound Forge Pro 17 is experiencing click noises on the timeline during recording, editing, and rendering. I have confirmed that it is not a hardware issue, as the same problem was observed on two different machines. On these same two machines,

ACID

One answer, on 12/26/2023

[Solved] PLEASE HELP Acid 7

So i purchased Acid Pro 7 years back. Now my kids are older i can now dabble in sound again but my pc does not have a cd drive to install it. I have looked everywhere for acid pro 7 exe and i cant find it. Can some one PLEASE help me.Im starting to

SOUND FORGE

13 answers, most recent on 11/4/2024

[Solved] Last used preset for Effects and Processes

In Sound Forge 17 I have encountered an strange issue. When I apply an Effect or Process on a file and I use a presset, next time when I am opening the same EFX or Process I have to select that presset again because it changes to another presset.

Samplitude

2 answers, most recent on 3/19/2024

[Solved] Regisering iZotope and Spectral Layers

Hi!First post here. Have the Pro X8 Suite and its working great but i can´t find out how to register the iZotope and Spectral Layers plugins. Can´t find the serieal numbers when i log in om my account./Fredrik B

Movie Studio

7 answers, most recent on 10/4/2024

RE: [Solved] How do I get picture-in-picture for two videos one below the other

@RD_Jay Hi See the short video below. I have only shown the quickest way to do what you require. Note: the reference point for position in older versions was the top left corner, ie 0,0 of the preview monitor, in the new Size, Position, Rotation

Photostory

9 answers, most recent on 12/29/2023

[Solved] Travel Maps version 5.0.0.500 crashes

I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version

Music Maker

11 answers, most recent on 2/4/2024

[Solved] Song Collections

Hi! i was surfing on the Producer Planet website, then i saw a couple of nice song collection. As a simple Soundpool user, i was wondering what are we supposed to do with a song already made by someone else. By exemple this one: AMBIENT ORGANIC By

SOUND FORGE

4 answers, most recent on 10/30/2024

RE: [Solved] SF 17 AS does not open after installation

@whatUneed Try the following: I think the DLL file can be found in the directory C:\Program Flies\Common Files\MAGIX Services\System\ Rename the file to something different, restart the computer (please select the Restart option and not the Shut

Other products

2 answers, most recent on 12/19/2023

RE: [Solved] Registered new product and account at same time, used wrong email

Nevermind, I got it worked out. I logged in using the incorrect email, the one listed under the about section of my installation, then I moved the email on that to another email in my name.

Movie Studio

12 answers, most recent on 3/26/2024

[Solved] Is there a way to download any bug fixes for Movie Studio 2023?

In the past few weeks I've been having issues with Movie Studio 2023 crashing or at least locking up and or giving me generic error messages especially (but not exclusively) when rendering a project. I was wondering if like many programs/apps there

Photostory

8 answers, most recent on 1/27/2024

RE: [Solved] Photostory 2024 wont load

Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the

Music Maker

5 answers, most recent on 6/25/2024

RE: [Solved] Magix 2025 Upgrade Issues

@Zachary-Cannon-Bryant Did you download and install the new version or did you only enter the serial number in Music Maker 2024? I'm pretty sure the new version is a separate software.

Music Maker

2 answers, most recent on 11/3/2023

[Solved] INI file not found

When I try to load Music Maker I get a message "C\Users\...\AppData\Roaming\MAGIX\mm25\MxAutoUpdate.ini was not found". The program does load and I see I can update it online using the menu system, however when I attempt this, I get the same

SOUND FORGE

6 answers, most recent on 5/10/2024

RE: [Solved] New Installation Fails To Begin Sound Forge Pro 17

@TRN Hi . . . . Installation was successful. However, the registration is still being blocked for a non internet connectivity issue. . . . . I agree with @SP. comment, there is something on the workstation which is blocking the software from

Other products

3 answers, most recent on 2/2/2024

[Solved] Photo Manager Deluxe Hangs on Startup - Can I Purge Database?

I'm using Photo Manager 13.1.1.12 (edited typo) It worked fine for a long time. However, it now hangs on start up and becomes unresponsive, never taking any input at all. Task Manager shows Firebird SQL Server - MAGIX Edition (32 bit) taking a lot

Off topic

2 answers, most recent on 12/30/2023

[Solved] Simplicheck

Reinstalling my original version of MEP 2013 also installed simplicheck. It sounded like a useful product so I gave it a whirl. I told it to scan and it came back with several potential issues. I've been in the computer business in excess of 50

Video Pro X

7 answers, most recent on 11/18/2023

[Solved] How do I raise a support ticket ?

Every time I send an email to support@magix.com I get a message saying that the message has been blocked ! How can I raise a support ticket ?

Audio Cleaning Lab

5 answers, most recent on 12/13/2023

[Solved] Split tracks and fade in/out

I'm new to ACL 4 having used Audacity for so long. What I could do in Audacity in 2 minutes is taking me a lot longer in ACL. If I record side A of a record and there are 6 tracks, I would like to apply fade in and out on each track. Especially for