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@Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was

Rescue Your Videotapes!

4 answers, most recent on 9/23/2025

Video easy Video Saver 8

I have windows 11 64 bit. Im trying to save some VHS videos from my panasonic video. im not getting any image nor sound.In device manage i can see error code 39ChatGPT is saying there's problem with some files. I've reinstalled the program like 3

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

Hi, I'm using ACID Pro 11 Suite 11.0.2 build 21 and the latest version of Izotope VST3 plugins such as Neutron5, Ozone 11 advanced can't be loaded. According Magix support I'm the only one who encounters this problem. Is it true? Magix support

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

Danke für den Tip habe immer wieder gefragt ob das Problem Zeitnah zu lösen ist. Ich werde aber nochmals nach einem Menschlichen Support Mitarbeiter fragen, So ist das nun mal mit der KI (künstlichen Iteligenz) wenn die PI(persönliche Inteligenz)

Video Pro X

25 answers, most recent on 2/11/2026

RE: Cannot start VPX17 by double-clicking on MVP file

@browj2 Hi John, I've just tested this on my Win 11 (same build as you) with same build of VPX17 and the first thing I see is a screen asking me which app (VPX17 or VdL 2026) I want to use to open it, and whether "Always" or "Just once". Clicking on

Audio Cleaning Lab

No answers, created on 8/24/2025

Audio Cleaning Lab 15. Input sound problem with Windows 11

My input via a Behringer module works fine on my old Win 10 laptop but all I get on my new HP one running Win11 is an intermittent blip noise. I have tried altering settings and apparently my drivers are all up to date. Any suggestions?

Movie Studio

2 answers, most recent on 12/30/2025

[Closed] Vegas Pro 23: Waveforms Shift Depending on Zoom Level

I’m having an issue in Vegas Pro 23 that I’m not sure how to properly describe, but I’ll try to be as clear as possible. However here is a video demonstrating the problem. Here’s what’s happening: I drag a video clip that includes audio onto the

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

Thank you SP, you were correct the premium version was needed, after another hour I am able to see the video on the computer screen. The new problem is that when I click on "transfer video to computer" the video freezes and nothing more happens.

Movie Studio

34 answers, most recent on 11/26/2025

RE: MP4 audio going out of sync

I've experienced a similar problem on and off over the last few years with NTSC video. Sometimes an update fixes it, other times brings it back. I've found that the exported video ended up at 25 fps, even though I set it to 29.97 when I exported it.

Music Maker

3 answers, most recent on 8/15/2023

[Solved] Can not line up my vocals between the squares.

Hi, I'm having a couple of issues with music maker 2024 version update, which I didn't have with 2023 version. The first one is > The play line on the grid is way behind what it is playing. The second one is > I can no longer line up my

ACID

2 answers, most recent on 6/22/2023

[Solved] ACID Pro 11 update plugin problems

I just updated ACID 11 and now I am unable to open any plugins, on new projects or on old saved projects. When I try to open the plugin manager on a track or bus nothing happens. If I select insert fx chain on the master it opens up the plugin

Music Maker

5 answers, most recent on 6/12/2023

[Solved] No audio or flickering audio using Music Maker

Hi, So I've purchased Music Maker during the Humble Bundle and immediately loved the software, but I haven't used it in a while and by installing the last update, I'm left with many unsolved audio issues... So I've browsed through the support here

SOUND FORGE

11 answers, most recent on 3/12/2023

RE: [Solved] Cannot change the "Temporary files and record folder"

The problem has been found, in this Microsoft Article. The workaround is to stop syncing the Desktop folder with OneDrive. Once that is turned off, the problem goes away.

Video Pro X

46 answers, most recent on 5/14/2025

RE: [Solved] VPX16 plays Sony XAVC with no sound

@johnebaker @Marc-Goder @AAProds @CubeAce @Gid Hi Guys,I think I have determined how/why some of you can play these XAVC files with audio and others can't. While you profess that you have never installed K-lite (and I believe you) you have installed

Music Maker

4 answers, most recent on 5/14/2023

[Solved] The software suddenly freezes

I bought it today. After installing it asked me to upgrade. After that, it keeps freezing and do not respond to anything. I need to close it trough task manager. I saw someone here had the same problem. I did what they said, and it isn't working.

SOUND FORGE

11 answers, most recent on 3/1/2025

RE: Sound Forge Pro 18 MAGIX Hub Text to Speech downloads are White Noise

Thank you for helping me solve this problem. My operating system is Windows 11. Yes, my tts files come back as 16bit, 24kHz Mono files. The text I am trying to convert to speech is from a pdf file. I am dragging and dropping the text into the

Video Pro X

16 answers, most recent on 3/27/2025

[Solved] VPX16 Shot Match - How to (Help?!)

Luckily I have the MMS 2024 version of Shot Match to understand its concept. If I only had VPX16, I would have been completely lost! Note: VPX Shot Match is an enhanced version to MMS Shot Match - it has a very different interface and workflow. MMS

SOUND FORGE

16 answers, most recent on 3/18/2026

RE: Registration issues with Sound Forge 11

@Relayer74 With apologies, but I have removed the image you posted earlier since it includes your personal and confidential serial key which should never be posted to a public forum like this one. By showing it here you make it possible for

SOUND FORGE

10 answers, most recent Yesterday

RE: Is this the end of Sound Forge?

@SP. The developer stops updating a program, it will not receive improvements and will not have its bugs fixed. If there is no problem, then all programs should be discontinued.

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

@beth-pritchard Hi . . . . keep getting 'The support request could not be saved' . . . . Magix have been having some problems with one of their Cloud providers, which have been affecting several programs, and services. Which program are you having

Photostory

19 answers, most recent on 12/22/2024

RE: Can't understand advice given by support team

Dear user, I cannot understand your problem for which you have contacted support.What is your problem? Sorry I was so unclear. John has helped me solve one problem. The other is that I have "missing files". Not in the Timeline, but when I try to

Movie Studio

13 answers, most recent on 4/4/2023

[Solved] Multicam Editing Problem

I'm pretty new to multicam editing and just made a quick video showing the issue I am facing. I set this project up in a previous version, then after experiencing this problem, I upgraded to Studio 2023 Suite but the issue persists. It's likely user

Rescue Your Videotapes!

3 answers, most recent on 11/13/2024

RE: Old Video Saver Magix from about 2015

Hi, thanks for your message, the problem was that I couldn't find the serial number for the product at first, I found it on the external label. Then the problem became the CD drive, today's computers don't have a drive. But I was able to download

Other products

One answer, on 5/12/2026

[Closed] Vegas Pro 16 & 20 continually malfunction in so many ways

I have been having global problems using Vegas Pro for years. This is both with Windows 10 and 11. It is with both Vegas Pro 16 and 20. I have reinstalled these so many times. It is both with my desktop and laptop computers which have good specs. I