• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: VPX16 plays Sony XAVC with no sound
  @Can-Dive I know you installed these filters because you admit it yourself in this post from last year. In my defence, how was I to know K-Lite included the LAV filters/decoders? And I did say earlier that I had some other "freebees" installed. 😉👍
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @Verner-Nielsen Hi Thanks for the information. Why VDL creates the folders where it does is because  F:\One Drive\Documents is the Windows default location documents folder. This is normally setup when Windows is first run on a new computer and use
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi. Again I would like to see some images from your Task Manager. This time from your project drive HDD. Is it an external drive? What are the drive's specs? What type of USB port is it plugged into if external? If internal, again we need
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds Hi Al, . . . . "Smart Copy successful." . . . The full line is 'Export with Smart copy successful' The text in the results box tells you what it determined what it needs to do and did, in both it is 'render' How long was the movie, and the
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  Wow. I've had a reply from Magix. Read into it what you will. "The error message says that you should send the report to our colleagues at Neat Video. Have you already contacted Neat Video support? What did they say?->
• Off topic

  One answer, on 5/16/2025

  [Closed] recovering password
  I would like to upgrade from Vegas Pro 21 perpetual to Vegas Pro 22, however my old laptop died and I don't have the password for my account. Several times I tried requesting a new password for the email I used to buy Pro 21, but when I clicked on
• Xara Designer Pro

  7 answers, most recent on 5/25/2025

  Unable to disable all pages from "Auto-generating canonical URLs"
  I am currently using the latest version of Xara Designer Pro x64 (updated March 2025). Despite extensive research, I have not found a successful method to complete this task. I've come across various instructions online on how to disable this
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  What do you suggest we do to move forward from here in helping the OP? Post nothing more, especially if it relates to programs other than MEP/MMS. The OP has been given some options. Wait for their response. Perhaps using other software to work out
• Video Pro X

  5 answers, most recent on 3/20/2025

  RE: [Closed] Vegas Pro 21.0 is asking me to activate and register again
  How did you get your serial number? If by email try copying and pasting instead of typing. Also check your email is the same one used when purchasing. If you still have problems you need to contact Magix direct. Try emailing infoservice@magix.net
• Music Maker

  6 answers, most recent on 9/12/2023

  [Solved] Questions on Soundpool Commercial licensing
  Hi Everyone, Need some help... New to Music Maker, Purchased the program 2024 and unlimited Soundpool loops unlimited yearly subscription. I have downloaded two of the soundpools with my unlimited subscription (Soundpool A & Soundpool B for
• Music Maker

  No answers, created on 6/25/2024

  How to record
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob Hi Thanks for the clarification, and trip down memory lane. I first started with Movie Edit Pro 11. Added 13/10/26 : From the software disc images it looks like you have MEP 2018 as the current version installed. With respect to the effect
• Movie Studio

  One answer, on 4/30/2025

  RE: Voucher code
  @TATSUROU-FUKUI The content of your post has been removed since it included a great deal of personal and confidential data which should never be posted to a public forum like this! To redeem a voucher code please go to
• Movie Studio

  24 answers, most recent on 9/20/2025

  Inserting a clip on the timeline
  Hi, Maybe I am overlooking an option, but I really tried to find it... Coming from Pinnacle I could insert an object anywhere in the timeline by just click and drag an object from another place on that timeline. Then the objects on the right will
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  Oh dear, Not quite randomly. The same slides (I think) There are 3 blank areas. But all files should be identical. I'm afraid your idea of file sharing is beyond me - I'm 80 in a couple of weeks time and just haven;t learned how to do this stuff.
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @AAProds Al, either way it is available and Jeff didn't stipulate any conditions or lack of them. My understanding is that after the first year the only option to retain Win 10 will be the paid one and it will incrementally increase in cost and end
• Samplitude

  One answer, on 8/28/2024

  On how many computers can I install Samplitude Music Studio 14?
  Hi, I purchased Samplitude Music Studio 14 a couple of years ago and installed it on one computer. That computer has now gone to heaven and I would like to reinstall it on a new computer. Is there a limit to how many times it can installed under the
• Music Maker

  4 answers, most recent on 8/22/2023

  [Solved] Free soundpools not visible
  I got 2 free sound pools through ProducerPlanet:. You can download both as zip files, but I can't get them to show up among my loops. How can I fix that?
• Movie Studio

  3 answers, most recent on 2/8/2025

  Exporting the finished file.
  Everything works well but please advice me how to export my finished project in 4k resolution instead of 1080p . My order number is: Removed by Moderator Thank You.
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Since, a), no-one else has ever (to my knowledge) reported this problem before, and b) you have now uninstalled and reinstalled your software but the problem has now returned (having originally disappeared following the reinstallation), I
• Samplitude

  14 answers, most recent on 1/3/2024

  [Solved] Trying to get in touch with Magix Team for influencer co-operation.
  Hello all, I tried several times to send an e-mail for influencer cooperation with Magix (influencer@magix.net) but no one replied. Do they read e-mails ? Or maybe my e-mail is gone into Junk/Spam section ? How can I get in touch with them ? Can you