• Music Maker

  3 answers, most recent on 8/15/2023

  RE: [Solved] Can not line up my vocals between the squares.
  @Raymond-Perry Welcome to the Magix user to user forums On the top menu bar of the workscreen find the icon highlighted below: Click on it and choose one of the listed option, perhaps "No grid". The default behaviour of this feature seems to have
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  Hi Jeff, Thank you. Looking at the documentation that arrived with the CD, its called MAGIX Video delux 2025 / Movie Studio 2025 which concurs with what you said.  There is also a VOUCHER-CODE, starting with 63L.  There is a multi-national
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  SLP (SpectraLayers Pro) would have a unique activation code which should be in the email Magix sent you after your purchase of the SFP Suite with the other activation serials. If you can not find it, first look in your spam or junk email folders.
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  Hi, I try to contact tecnical service three times, explain this problem and only a robot answer with no solutions. Support from Magix doesn't exist. Bad idea buy software form Magix.  
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Nothing MAGIX advised to do worked. I just want to re-activate some of my older versions of AudCleLab.
• Other products

  3 answers, most recent on 2/5/2023

  RE: [Solved] PROBLEMS TO INSTALL VEGAS PRO 365 (Installation is not completing)
  @pedro-f You are on the wrong forum as Vegas has its own, as the Important Posts at the top of this forum advise https://www.magix.info/us/forum/vegas-support-forums-here--1294808/ Anyway it appears there is currently an issue with the Magix
• Rescue Your Videotapes!

  One answer, on 1/30/2026

  RE: USB Videowandler 2 – video jumps back and forth on Windows 11
  @viller Make sure that USB selective suspend is disabled in your Windows Energy settings. Magix released updated drivers for Windows 10 a few years ago, but I don't know if they also work with Windows 11. The links are here: Video Converter Premium
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  Thanks @vdl-user-v19, the times I've looked at Magix support and found nothing about it. Is this a new link? An interesting thought, I still receive 5 or 6 emails a week from Magix offering me products that I either don't want or don't need. For
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  I am using Magix Movie Studio 2024. I have recently changed to a new computer with Windows 11. But now using the Magix to create a video appears to slightly different.   The play bar has disappeared when I open the video. I need to do more edits,
• Music Maker

  3 answers, most recent on 10/15/2023

  [Solved] Cannot Export Song in any format, it crashes
  I am having an issue exporting one of my songs from Magix Music Maker and it is quite frustrating. Every time I try exporting it with the normalize feature checked, it normalizes up until maybe around 35% and then Music Maker crashes instantly. If I
• ACID

  8 answers, most recent on 12/15/2025

  RE: Acid Pro 11 plante "update VST plugins"
  @Strictly-East Thanks! Here the same problem occurred (AppHangB1) and it was caused by the audio driver. https://www.magix.info/us/forum/acid-11-quits-responding--1341184/ There are also some other tips like running sfc and DISM via the command
• Off topic

  One answer, on 1/27/2026

  RE: [Closed] Non-existent technical support
  @instrumentality Please post to the discussion in this pinned post. This will help to ensure that all similar issues are "kept together"! Thank you! This thread will be closed. JeffForum Moderator
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt It's also likely that you can get a free upgrade to Sound Forge 2026 if you just bought it. To my understanding Boris FX will upgrade you for free if you bought the software in 2026. Do you know how I do this? Edit: I'm on perpetual, not
• Movie Studio

  2 answers, most recent on 7/10/2023

  [Solved] Apply effect only to certain area
  Hi! Is it possible in Magix Movie Studio 2023 Platinum to apply a certain effect only to a certain area of the frame? Like: creating four dots on the image and clicking on an effect and then the effect would be applied to the area between those four
• Movie Studio

  2 answers, most recent on 2/24/2023

  RE: [Solved] Popup Adverts
  @Woody164 Hi When you installed the program there was an option not to install additional software. Uninstall Magix Cloud Import also know as Update Notifier, Magix Connect, Connect and Network Sync. . . . . It is arrogant of Magix to think that
• Music Maker

  12 answers, most recent on 8/18/2023

  [Solved] There are no samples.
  Hello. I use Magix Music Maker (64bit) for a long time. But today, app log me out and after logon i saw that all of sample packs that i`ve bought are disapears. I can see only basic packs. Some of packs that i`ve bought was with license for
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis Hi The LUTPresets folder and LUT files are in the wrong location ie C:\Users\Public\Documents\MAGIX\Common\Videocontent\Video deluxe Premium Content\VideoEffects it should be
• Music Maker

  12 answers, most recent on 6/25/2024

  RE: [Solved] MM 2025 Upgrade, 20 free Soundpools
  Thank you both! Before I saw your replies, I thought nobody was going to answer so I opened up a support ticket (There seems to be no way to just ask Magix a simple question without opening a ticket, i.e. do I get to pick the soundpools or not?) and
• ACID

  9 answers, most recent on 10/5/2023

  [Solved] What the hell has happened to Acid. It's terrible.
  Installation issues, update issues, missing files and the list goes on. Since 05 I've been using Acid and stopped at v8 when you could buy them in most stores. I ran into trouble with the demo version. Thought Acid was reliable and skipped straight
• ACID

  12 answers, most recent on 9/12/2023

  [Solved] Magix Independence (latest version)
  Greetings. I have downloaded Independence and the entire user library, but when I try to add any instrument all I get is YT Independence - File Not found. The popup says Could not find the file PHYT-MX NY-GT1 LONG C XA1 Y01 in image file
• Off topic

  163 answers, most recent 15 hours ago

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• Off topic

  163 answers, most recent 15 hours ago

  RE: Magix support has not responded to support tickets for months
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Off topic

  One answer, on 1/27/2026

  [Closed] Non-existent technical support
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hallo @magix_dr, You can download the correct installation file this way. Go to: MAGIX Service Center – Login to your account My account / My products Find your Magix program Download the correct installation file from here Good luck,Rob