• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @johnebaker The error message could mean you account on the PC has got an issue. Try creating a second account and make it Administrator. IHmm, surely if it was an issue with my account then Al, John Cb and yourself would have the same
• Video Pro X

  9 answers, most recent on 5/10/2025

  RE: Export Glitches: One Black Frame?
  @Wayne-McIlvaine Hi The issue with black frames has been quite common with many types of cameras, both normal video cameras and CCTV. The issue is usually caused by a deliberate black frame(s) at the start, and end, of the recording, or does not
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  @Vincent-OBrien Hi Thanks for the info, the error message: . . . . Error in module mx dec mf audio x64.dll . . . . Is a known issue with some video files which have the audio encoded in a 'non standard' or not supported for the video and file
• Movie Studio

  4 answers, most recent on 9/17/2024

  RE: MMS 2025 1.219 Patch
  Hi, @AAProds and in the pdf manual download? Couldn't the moderators of the MMS and VPX forums create a post within the "Important posts" group, creating references to the current versions with topics prefixed with "feed back..." or "unresolved
• Movie Studio

  17 answers, most recent on 7/28/2024

  RE: Issues with super fast videos or delayed audios
  I'm running a I9 14500 CPU. As for the two issues, when you create the project and string the 5 videos together, each individual video plays correctly, transitioning to the next video within the project. When you export the project to MP4, and then
• ACID

  2 answers, most recent on 11/21/2024

  RE: Wave events being moved
  @Gordon-Herman Hi The issues would suggest the Snapping option is set to Grid only (Ctrl+F8). John EBForum Moderator
• Movie Studio

  One answer, on 12/25/2025

  RE: [Video Delxue 2026 premium] always crashes during export
  @FIA2008 Hi The export crashing for different formats would suggest there is an issue with a video/image object or an effect/transition applied. If the export crashes at the same movie time, if you did not note this then export again and watch the
• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• Off topic

  One answer, on 5/22/2026

  RE: saying hello
  Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. In case of technical difficulties see this topic for what is required before posting.  Providing some
• Music Maker

  3 answers, most recent on 10/15/2023

  [Solved] Cannot Export Song in any format, it crashes
  I am having an issue exporting one of my songs from Magix Music Maker and it is quite frustrating. Every time I try exporting it with the normalize feature checked, it normalizes up until maybe around 35% and then Music Maker crashes instantly. If I
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  I use Google drive quite often, every week. Making it sharable for anyone with the link is easy and works, with the drop down menu. I am constantly uploading zipped files to my G-drive, and everyone that needed to download them has had zero
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @browj2 Hi John The error message would suggest that mumaeasy, ie 'Music Maker Easy' which is the 'Music editor', that is installed with VPX, cannot be found, or there is an issue, with the audio editor specified in the program settings. The
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Jeff, as of 2025, OVHcloud has taken over as the Host for Magix John. It isn't at all off topic. What gives you the idea it is? Are you able to reply to the Magix support tickets? Last night I tried to report the issue to OVHcloud but could not
• SOUND FORGE

  3 answers, most recent on 3/16/2025

  RE: Spring Sale Upgrade for Sound Forge Pro Suite v16.1
  @robert-schroeder Is there a phone number  No, sorry, all support is via this (user to user) forum or by creating a Support Ticket. Or you could email infoservice@magix.net and ask them, though clearly you should not expect any reply before Monday
• Music Maker

  3 answers, most recent on 8/15/2023

  [Solved] Can not line up my vocals between the squares.
  Hi, I'm having a couple of issues with music maker 2024 version update, which I didn't have with 2023 version. The first one is > The play line on the grid is way behind what it is playing. The second one is > I can no longer line up my
• Music Maker

  5 answers, most recent on 6/12/2023

  [Solved] No audio or flickering audio using Music Maker
  Hi, So I've purchased Music Maker during the Humble Bundle and immediately loved the software, but I haven't used it in a while and by installing the last update, I'm left with many unsolved audio issues... So I've browsed through the support here
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @stephen-logsdon Your post to this thread has been hidden since it concerns a different issue to the one raised by @fuss. Please do not hijack another user's thread in this manner but rather create a new thread with your question. It would be very
• Photostory

  12 answers, most recent on 3/12/2025

  RE: Hardware Acceleration Failing
  I seem to have less issues with encoding to mpeg4 rather than HEVC so will stick to that. "Only" 2 fails out of around 10 tests. It also seems to be a better-quality output than HEVC anyway and the extra size doesn't worry me too much. Thanks for
• Movie Studio

  3 answers, most recent on 9/5/2024

  RE: Are you kidding?
  @anthony-barone, @Lee-N Hi An earlier version of the software had an issue with a popup dialog hiding behind the splash screen which was fixed, however it may have crept back in again. . . . . Unfortunately can't remember the remedy but maybe
• Movie Studio

  14 answers, most recent on 10/29/2024

  RE: MEP 2023 | 2 video files (in 1-day) have been exported with corruption
  Hello, and thanks for the reply.The footage itself was filmed at around only 8k bitrate though...So whilst I could set the export rate to 24k, the actual raw footage would still only be 8k bitrate. :/Would setting 24k bitrate fix this issue then
• Movie Studio

  34 answers, most recent on 11/26/2025

  RE: MP4 audio going out of sync
  @emmrecs Hi Jeff . . . . details about your computer  . . . . Ronald gave these here in the first paragraph. @ron-griswold Hi I can replicate the issues with the MPG NTSC 29.976 fps file. On a long file (~ 5 hours duration) the audio does go out of
• Music Maker

  One answer, on 3/3/2023

  RE: [Solved] Can not Log in to music maker
  Resolved issue, turned out to be the PC system clock was off by 15 minutes. Very weird.
• SOUND FORGE

  7 answers, most recent on 1/5/2025

  RE: Preventing or correcting Sound Forge AS 17 90* rotation of mp4 file
  @murrayatuptown Hi . . . .  unwanted random rotation of phone mp4 videos . . . This is occurring directly in SF17. I would like to figure out why . . . . An operator error/workflow quirk? . . . This is a common issue caused by the operator
• Movie Studio

  9 answers, most recent on 12/29/2024

  RE: Magix Movie Edit Pro 2025 is stuttering, stopping and starting.
  @CubeAce Hi Ray I let you in on a secret 😉 - I have many prescripted responses/questions for many issues from which I copy and paste and tweak where necessary. John EB