• Other products

  One answer, on 2/1/2023

  [Solved] Photo Manager Deluxe non-supported file format
  Using Photo Manager Deluxe with Windows 11, I've somehow created/imported a picture as a file with a non-supported file format. It is keeping me from working with other photos so I just want to delete the troublesome file but when I try to do that,
• Movie Studio

  8 answers, most recent on 1/25/2024

  RE: [Solved] What are Blocked Tracks? How do I unblock them?
  @BJsBus Hi, When I try to create a slideshow using the Wizard Slideshow Maker I immediately see an error message: "One or more tracks are blocked in the current movie. Please unblock the respective tracks so that the Slideshow Maker can be used
• Movie Studio

  9 answers, most recent on 3/5/2024

  RE: 2023 Version - Error message when loading MOV file
  @Eon-deKoker Sorry, I pasted the wrong link, it should be https://www.magix.info/us/forum/mxmpeg2-error-0110-no-media-decoder-found--1330504/#ca1897264 (I know that the topic refers to MEP 2021) That said, I think the problem is indeed the VP09
• Audio Cleaning Lab

  2 answers, most recent on 4/2/2023

  [Solved] Unable to install Audio Cleaning Lab 4
  Hi, I just bought ACL4 and I couldn't install it on my PC. I downloaded the "soundforgeaudiocleaninglab4_dlm_losdhr.exe" file and ran it. I pressed the "continue" button, but the download never starts. Minutes later, the button goes from "stop" to
• SOUND FORGE

  15 answers, most recent on 7/27/2025

  RE: Scripting question
  Hi SP, It took a while but I got finally Visual Studio to open a script without errors. It wasn't difficult, but I have only a limited knowledge of using Visual Studio. What a difference it makes being able to see the definitions or implementations
• Music Maker

  2 answers, most recent on 4/3/2024

  RE: What can i do about this error code? Error:0xE043452 (KERNELBASE.dll)
  @adriandizyro Hi What is the rest of the error message - there should be further info? John EBForum Moderator
• Music Maker

  One answer, on 4/27/2024

  2024 version Music Maker First time run and install on Windows 11
  Connect to server and ask me to enter email and password then as I'm typing it crashes and says could not connect, please check internet connection, but i don't have any issues with internet seems to be software issue running on windows 10 When i
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all
• Samplitude

  12 answers, most recent on 12/14/2024

  RE: New update is available for Samplitude Pro X8 and Pro X8 Suite
  @ProAudioTeam Hi, Excellent work! The free upgrade of SpectraLayers is a very welcome addition. Now, could you please put some resources on Sound Forge Audio Cleaning Lab 4 to take care of the embarrassing 101 startup (and elsewhere) error, the
• Music Maker

  9 answers, most recent on 4/2/2024

  RE: Soundpool Audio Error
  @Riley-Coach Does the error message go away if you start Music Maker as administrator by right clicking on the program icon? No
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  @BrenyC Hi Brendan I cannot access the crash report on Google Drive - the sharing option needs to be set to Anyone with the link. Can you also upload the MVP file for a project that gives the error, no files needed, I can substitute for them. The
• Movie Studio

  3 answers, most recent on 10/21/2023

  [Solved] Downloaded file does not install on 2nd laptop
  Hi, when I try to run moviestudio2023platinum_dlm_geu7q2.exe I get the following error message: A blank screen with a black exclamation mark on a yellow triangle. I'm not sure what this could mean. Please help. I am trying to install MAGIX Movie
• Movie Studio

  5 answers, most recent on 6/18/2024

  RE: trying to download movies studio2023 platinum
  @k9vet Hi I have removed the serial number from your comment. If you are getting Error -14, during a MAGIX product activation, in which case generally means that you're putting a valid MAGIX serial number into the wrong MAGIX product or
• Movie Studio

  2 answers, most recent on 12/31/2022

  [Solved] Error message
  I am attempting to export a video file of 34 minutes duration, however it stops at 32 minutes with an error message. The file is produced perfectly up to this point. The content consists mainly of JPEGS with some video. The point it stops at is on a
• Movie Studio

  7 answers, most recent on 7/4/2024

  RE: error message
  @derek-brown Hi Derek. No I have not seen that particular error code. Does it happen every time you use the program? Video Deluxe is the base name used for the program and known as Video Deluxe in some countries. Ray.
• Movie Studio

  12 answers, most recent on 4/23/2025

  [Solved] Error after installation when opening program
  Magix Movie Studio 2023 Suite Just purchased on 12/22/2022 When program opens I get the following error: Error in module "OpenCL.dll" (Load address: 0x00007FFEC0A90000) to address 0x00007FFEC0A92F56 (Exception 0xc0000005
• Other products

  One answer, on 3/14/2024

  Magix MP3 Deluxe 19
  Looking for a patch that will fix my program. Will not start when I open program. Error Message.
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  John I did as you said - or thought I did. But shift plus 5 just took me to the end of my show. I've played the show back and it's so frustrating to see the slider moving across the show and then go blank. I've tried deleting the slide which doesn't
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel
• SOUND FORGE

  4 answers, most recent on 9/1/2024

  RE: re- activate
  @Robert-Hite You can find out for which product your serial number is valid if you enter it here: https://www.magix.com/int/support/my-service-center/product-downloads/ Error -14 usually means that the serial number is correct, but must be used for
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  Most of the time when the program crashes, it just closes. But every one in a while, it gives me a error dump.   Luckily (I guess), this was one of those times. Here's the error dump with as much detail as I can provide: Extra Information  
• Music Maker

  4 answers, most recent on 1/18/2024

  RE: cannot install music maker
  @said-el Why can't you reinstall it? Any error message?
• Music Maker

  4 answers, most recent on 5/20/2023

  [Solved] Phoning home constantly fails
  When starting MusicMaker, it constantly fails to connect when phoning home. I have to start the program sometimes 5 or 6 times before it makes a connection. If the connection fails, the error isn't handled, apparently, at all and the dialog box just