• Web Designer

  11 answers, most recent on 11/6/2022

  RE: [Solved] Web amendments
  @Stephen-Davies4967 Hi Thanks for the link, on checking the website it I can see it was created with WYSIWYG Web Builder 17. Web pages created in Web Designer (WD) have a different file structure and support files that are not easily integrated into
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Ross-Abas Your posts have been hidden since this is the forum for Magix Video products and you are asking about Sound Forge! Please create a post in the Audio area of the forums in order to receive help from other users. Also, please specify
• Movie Studio

  3 answers, most recent on 1/4/2023

  [Solved] Importing to 2023 Movie Studio - video is black screen - audio works
  Long time user of MEP just upgraded to 2023 Movie Studio a few days ago. When importing video files (mp4, MOV) they appear black. Audio is fine. Please see screenshot below. Specs for my computer and version in the signature below. I've seen other
• SOUND FORGE

  13 answers, most recent on 6/21/2024

  RE: Sound Forge Scripting - Efficient Cassette Tape Archiving
  @SP. Thanks again! Are you able to address the other points in my previous comment?
• SOUND FORGE

  27 answers, most recent on 3/19/2025

  RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)
  Did you restart the PC, I have had newly installed plug-ins become available after restating the PC.btw, shutting down and rebooting is different than the restart process @SP. has stated in other threads. Yes I did that too and it still doesn't
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 It's likely they will say that this is a legacy software and they no longer support it. The current version is 18, not 11. If both Sound Forge Pro 11 and Samplitude Pro X3 suddenly had problems starting and now Sound Forge during
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  Hi Note that within the original question, it involves a complex project with intervals with several keyframes, hoping not for a miracle, but for something productive, agile that eliminates ghosts and maintains cleanliness and referential integrity.
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  @John-Couto What author? There are some bad actors who simply claim they are the rights holders. For example, they take the royalty free music and add their own vocals and upload it via a distribution service. Then other users, like you, get flagged
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SteveMTNO Compressed audio files or files with uncommon audio codecs or other properties. Usually, you can get good information about audio and video files with a free tool like MediaInfo. Besides that, there is an option in the preferences to
• Other products

  8 answers, most recent on 12/2/2022

  RE: [Solved] Help to find a store in Europe to purchase a specific camcorder
  @Kami_1 Hi Kami, This is a very unusual post for the Magix user forums and I will confess, my initial reaction was either, that it was not really appropriate for these forums or, that it should be moved to the Video Products area. However, I have
• SOUND FORGE

  No answers, created on 12/15/2025

  Plugins shows a same generic control panel instead of a dedicated GUI
  a new SF18 pro suite, built 21 installation.Windows 11, 32GB Ram.SF built in effects works perfectly.All other plugin effects are detected and listed correctly.The problem:When open any plugin effect, I get a generic single slide plugin window
• Music Maker

  One answer, on 9/19/2025

  RE: ''Únlimited Loops and Samples'' subscription (Update Payment Info)
  @Bruce-Rogee Welcome to the Magix user to user forums. Because no-one who posts here has access to any Magix account information, other than their own, I think you will need to email infoservice@magix.net and request their help in resolving this
• ACID

  4 answers, most recent on 10/19/2023

  [Solved] Won't Arm--After Reinstall, error 1624
  I've sent a few emails to support with no response, which is extremely frustrating, to say the least. I purchased the upgrade to ACID 11, and it worked fine for about 2 weeks. I used it one morning, came back an hour later, and the program wouldn't
• Music Maker

  6 answers, most recent on 8/10/2024

  RE: Can I install Music Maker Premium on 2 computers?
  I just tried to put my old MMM programme that I use on a second computer and it said I had to deactivate the other one 😤?
• Other products

  2 answers, most recent on 11/16/2022

  [Solved] Update Notifier can't be uninstalled
  This is for Update Notifier 3.0.0.50. I've been trying multiple times to update Update Notifier and it keeps telling me that it can't remove the old version, because I deleted the old installer on accident. It gives me a pop-up saying "The feature
• Video Pro X

  14 answers, most recent on 3/28/2025

  RE: Disable resample?
  @Joshua-Burner Hi, Given what the others have said, my guess is that you all are filming with different frame rates, and probably some with variable frame rates. If you want no "resampling" in any video editing software, all of you have to film at
• Movie Studio

  One answer, on 10/22/2022

  [Solved] Copy audio from Movie-file
  How do I copy the audio from an Movie-file to use it in an other place in the timeline? I can split Video and Audio in an Movie-file, but I can not separate the audio-file to place it in another Movi-file? I am using Magix Movie Studio 2023 Suite. i
• Movie Studio

  16 answers, most recent on 9/5/2025

  RE: Blu-ray media created playback issue. Image bounces/jitters
  Thanks for the information and details. I still don't completely understand why BD discs with 1080p24 encoding takes about 20 minutes and GPU encoding is enabled, while 1080i25 takes 8 hours and GPU encoding is disabled. Is it soo different to code
• Samplitude

  No answers, created on 4/16/2025

  UAD Apollo Twin usb driver issue
  I’m having a problem with a USB Apollo Twin with the driver not being recognized on this expensive device, however I have no problem with the UAD Volt driver being recognized. In other programs I’m asked for the Asio driver and the device name in
• SOUND FORGE

  3 answers, most recent on 10/24/2025

  RE: SF Pro 14 is erroneously looking for ARA Waves plug-ins
  Indeed, Waves doesn't support SF any longer. They used to, but no longer. That said, they did provide some things to try. But nothing worked. I did send a message to Magix support, but have yet to hear back from a real person. Only an AI bot with a
• SOUND FORGE

  4 answers, most recent on 12/10/2022

  [Solved] Sound Forge Crashes every time I try to open it
  I recently installed SOUND FORGE Audio Studio 16 on my pc. I get through the install but afterwards when i try to open it, it starts the boot process for the application but then asks to send an error report and crashes. This is the 64 bit version
• Movie Studio

  47 answers, most recent on 1/7/2023

  RE: [Solved] sound issues
  @SSB Hi and welcome to the user to user forums. There may be two causes of the crackling. First, if you have recorded more than two channels of audio. Movie Studio will only cope easily with a stereo soundtrack consisting of one two channel sound
• Music Maker

  3 answers, most recent on 1/9/2023

  RE: [Solved] VST plugin path
  @Lubomir-Rabatin Anything that Music Maker installs is owned and controlled by Music Maker.  MM has its own internal means to keep track of file locations.  As you're finding out, monkeying around with those file locations is pretty much guaranteed