• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  I exported to MPEG4 as shown in the attached file, but there is no sound.
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham Hi The problem with the MKV file is the video/audio codecs combination, ie MPEG-4 and MP3 respectively, these are not a supported combination. Try running the MKV file through a video converter such as Handbrake converting to MP4 h.264,
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  As indicated by Marc, the solutions given by @kPeiffer here, seem to work, but I haven't yet tried any of them. For VPX17, here is what the changes to the registry are as per the proposed reg file: Windows Registry Editor Version
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho Hi Download and install MediaInfo and analyse one of the audio clips that will not convert and post all the analysis data, see this tutorial on how to setup MediaInfo and analyse the audio clip for all the data required. Alternatively, we
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  @JANET-NICOLAS I don't think we established one thing: is it always the same images that are black/blank? Or are these "drop-outs" occurring at different points in the show? If it is always the same images I still think this could be a file format
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  The saga continues... Definitely something odd with the 3060 exports (2720x1530 and 3840x2160 at various bitrates and also tried the UHD 5994 preset) on my TV (LG "4K"/UHD smart). I've made up a 1min 42 sec video of some drone footage with a
• Music Maker

  13 answers, most recent on 1/9/2024

  [Solved] Purchased soundloops not accessible via offline computer
  PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds, @jak.willis Hi Al, Jak . . . . 1920x1080 25P (your files) are only supported for UHD bluray, . . . . I think there is a mistype there, UHD is 4K 3840 x 2160 which was never released as a consumer format, it was strictly commercial only,
• SOUND FORGE

  4 answers, most recent on 3/16/2023

  [Solved] Playback is choppy in the editor but plays normal in a media player
  For some sound files playback is very choppy only playing blips. Playing the same file in VLC media player has no issues. I noticed the files that this happens to the channel meter is going up to about -3dB and stops. It is like there is a ceiling
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  Faulting application name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Faulting module name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Exception code: 0xc000041dFault offset: 0x000000000099016dFaulting process id:
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  Faulting application name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Faulting module name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Exception code: 0xc0000005Fault offset: 0x000000000099016dFaulting process id:
• SOUND FORGE

  11 answers, most recent on 3/1/2025

  RE: Sound Forge Pro 18 MAGIX Hub Text to Speech downloads are White Noise
  To retest, I copied / pasted a paragraph of text from a Sound Forge PDF manual to the hub's TTS field and clicked 'download' after choosing the AI 'person' and adjusting the speed and pitch to my liking. A 48k/16 bit mono file was placed on the
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @johnebaker it is the second stage, the actual burn, whether to disc or ISO file, that creates the correct folder structure from the prerendered files folder. John, @Alfns point is that the VIDEO_TS folder is not created on the PC as a folder by the
• Movie Studio

  7 answers, most recent on 6/10/2025

  Syncing 2 audio files!?!?
  I can't seem to bring these 2 files to match up exactly. this is ultra fine, magnified all the way. moving 1 or the other makes it JUMP past the point of them matching. is there a trick to this? this is as close as I can get them.
• SOUND FORGE

  27 answers, most recent on 3/19/2025

  RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)
  @drmq You can still try to reset the program settings under the File menu. Maybe there is something blocking Ozone 11 from being added to the list. Maybe it was blacklisted in a program config file after a problem?
• Video Pro X

  12 answers, most recent on 4/23/2025

  RE: Media Pool - Display options (backup Program settings)
  @SevCardy Hi . . . . I think we were talking about two slightly different things. . . . . We are talking about the same thing. I have been doing what you suggested for a very long time, with both MEP/MMS and VPX, changing the icon type options from
• Movie Studio

  43 answers, most recent on 3/7/2025

  RE: Audio not importing
  @AAProds Hi Al. While my file is not the file in question it is exhibiting the exact same problems and has a mov. suffix, so I thought worth investigating. I'm Wondering as @Gid gets my file to play in MMS whether it is down to his ADM based
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in
• SOUND FORGE

  13 answers, most recent on 11/4/2024

  [Solved] Last used preset for Effects and Processes
  In Sound Forge 17 I have encountered an strange issue. When I apply an Effect or Process on a file and I use a presset, next time when I am opening the same EFX or Process I have to select that presset again because it changes to another presset.
• Movie Studio

  6 answers, most recent on 12/13/2024

  RE: Reading a HDP format
  @MonsterCarp Hi. The H0 and HDP files do not contain any audio of video in them. They are instruction sets telling the program how to use that clip at that point on the timeline for such an amount of time and show the corresponding frames /
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham, @AAProds, @johnebaker, @Can-Dive, @me_again, As I mentioned, the *.MKV file doesn't work even if K-lite is installed by default. I want to point out that sometimes it's unavoidable to convert older videos with a conversion program that
• SOUND FORGE

  3 answers, most recent on 1/14/2025

  RE: SF 17
  Yes, a single-channel mono MP3 will have about twice the resolution of a stereo MP3 encoded at the same bitrate with roughly the same file size. For instance, a 64kps mono MP3 file will have the resolution of 128kps at the 64kps file size.Which is
• Photostory

  15 answers, most recent on 1/28/2026

  2026 Manual doesn't agree with program - Split Photostory, etc.
  I have some projects that I would like to separate into separate Photostories within that project so that I can burn them to a DVD and have each story as an option to play. In the manual on page 95 the instructions don't make sense, I separate the
• Movie Studio

  2 answers, most recent on 4/5/2025

  RE: Deleting An Embedded Audio Track
  @Ricebug Please note that what @Gid proposes doesn't remove the audio from the original file as any video editor will be non destructive to the original files. It will just remove the audio from any export. Equally you could just open the audio