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My email has 3 links to generic help docs that don't solve my problem, and a link at the bottom to http://www.magix.com. I've viewed it on 3 email clients (and viewed source). I'm worried the lack of a button is maybe why I'm not getting human

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

@David-M-Turner It could also be a driver problem. Windows might create a crash log with more details. To look it up, press the Windows key and R on your computer keyboard. This opens the Run window. Now type perfmon /rel and press Enter. This opens

Music Maker

2 answers, most recent on 6/19/2023

[Solved] The premium version 2021 does not work properly with cords changes

In magic music maker premium 2021 I suddenly cannot change chords - i.e. via the little arrow to the right of the chord, this little arrow is completely gone and I can only use standard chords. The problem occurred strangely after an update earlier

SOUND FORGE

16 answers, most recent on 3/28/2025

RE: slow down on exported music

@mark-p8189 If you upload screenshots of all your audio settings, audio driver settings, project settings and export settings we can maybe see something that causes your problems. You can use the blue arrow icon above the response text box to upload

Samplitude

14 answers, most recent on 10/14/2024

RE: Vita corrupted. Samplitude won't allow re-download to reinstall

@Former user Maybe it's a problem with your firewall? Have you tried to disable it or disable controlled folder access?

Movie Studio

9 answers, most recent on 5/28/2026

RE: Split video in to separete frames

Jeff thank you, yes you wright. I know the problem with the large quantity of the *.jpg files. Sometimes i sitting long nights to save each individual frame to get bundle with 600+ files. Why i'm doing that? The video i'm filming yas a maximum zoom

SOUND FORGE

3 answers, most recent on 3/25/2023

[Solved] sound forge16 and 17, MP3s_x64.dll has a bug

I found that your software has bugs when playing and processing mp3 format.The specific performance is: when the mp3 sound file is played, there will be noise. Similar to crackling firecrackers. It will be more obvious when the mouse quickly clicks

Music Maker

16 answers, most recent on 11/13/2024

RE: Music Maker update 33.0.2.12

@David-Barselow This can be an audio driver problem. Have you tried restarting the computer and a higher ASIO sample buffer size?

Music Maker

One answer, on 4/7/2026

App Crashes when FX are Used on Vocals

Since upgrading to the 2026 Premium Edition, every time I try to mix down with FX turned on for any vocals, the app crashes. It simply will not mix down with FX turned on. I was able to work around it at first with just leaving off the EQ, but now

Movie Studio

14 answers, most recent on 3/2/2025

RE: Problems converting MXV to MP4

I think I have solved the problem. I was presented with a dialog box (I have no idea where it came from!) , which asked me if I wanted to download MPEG4. After I did this I have been able to select the export codecs

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel

Music Maker

One answer, on 12/29/2025

RE: Installation failed

@AB44 Try to uninstall or repair the program via Windows. Windows 10: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d Windows 11 or

Movie Studio

296 answers, most recent on 3/29/2025

RE: [Closed] Feedback on Movie Studio 2023

Ehawk50 Hi All,.My specs of my computer Intel15 9400F.CPU 2,90 ram 8Gbs Win 10 Home version 22hz.my problem is ..when adding titles to the timeline script. these titles after saving and when coming back the next day has not saved any titles,

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@emmrecs Hi Jeff, Even though my M-Audio has MIDI in/out, I don't use that. My keyboard is connected to the computer by USB and works fine with Music Maker so long as the M-Audio is disconnected. I think I'll try out my wife's fifine audio interface

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@David-Rees Magix support was usually good until they were sold to new owners at the beginning of 2025. In summer 2025 they introduced their AI bot customer support and over the last three months they basically stopped answering support tickets.

Photostory

19 answers, most recent on 12/22/2024

RE: Can't understand advice given by support team

@JANET-NICOLAS Thank you for this latest reply, and I do understand the "problem of age". I'm 73, so not too far behind you! Instead of thinking about uploading a file, could you follow this tutorial - you can do it step by step - to give us an

Movie Studio

2 answers, most recent on 2/17/2023

RE: [Solved] Turn off Advertisements

@Steve-Summerlin Greetings and welcome to the Forum. Here we have lots of answers to most common (and some uncommon) problems and your question is one of the common ones. A quick search brought this one to the fore

SOUND FORGE

2 answers, most recent on 5/29/2024

we cant activate and registered online

the problem always appear is need to reset my internet setting but we made it already but the problem is persist

Music Maker

One answer, on 6/7/2025

Midi controller Akai Mpk mini 3

Hi I bought akai mpk mini3 and it doesn't work with me with music maker drivers asio I have installed and selected in the settings every pad I have to customize please help the version of the program I have Premium in FLstudio works without problems

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

@Ken-E Your post to this thread has been hidden since it is not relevant to a thread discussing an update to MM 2025. Please create a new thread with your question, giving as much detail as you can about your computer, the exact version of Music

Movie Studio

No answers, created on 7/8/2025

External audio recording corrupt or ???

Hi All, I got Magix Movie Studio 2025 Suit. Once I done with editing (Video + video sound, External background music, Titles and Credits, like to add extra narration by external mike. Once I press the red dot the program froze, shutdown and

SOUND FORGE

27 answers, most recent on 3/19/2025

RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)

@rraud @drmq Maybe this is a problem caused by Ozone 11.2. I haven't tested version 11.0 in SF 15 and 17 before I updated. I will check it I can find the old installation files.

SOUND FORGE

27 answers, most recent on 3/19/2025

RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)

@drmq You can still try to reset the program settings under the File menu. Maybe there is something blocking Ozone 11 from being added to the list. Maybe it was blacklisted in a program config file after a problem?

Samplitude

One answer, on 1/15/2023

RE: [Solved] Pro X7: Input via Keyboard doesn't work in Mixer

I got the problem fixed. The mixer page was set as a separate tab next to the main tab of my project. I had to draw the mixer tab into the main project, after that input via keyboard was possible.