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The serial number you entered is invalid or may apply to another product. Error code -14. Both serial number and email address have a green checkbox validation besides the text fields.

Movie Studio

One answer, on 6/6/2024

RE: [Closed] Movie studio 15 will not open my videos from GoPro anymore

@Vladislav-Paliyev Hi. Unfortunately you are on the wrong forum. For early Vegas products you need to use the link at the bottom of this website page that says VEGAS Forum which is for Vegas users. Ray.

Video Pro X

165 answers, most recent on 4/10/2025

RE: [Closed] Website Observation

@Can-Dive, Davinci Resolve webpage and Davinci Resolve Studio webpage. Different webpages. Outside of the additional features in Studio vs Free, the editing part of both of them is exactly the same. Exactly. That is not the case with MMS and VPX. It

Movie Studio

2 answers, most recent on 4/19/2024

RE: [Closed] Install new machine

@Ed-Marzec Please remove all personal data from your post. These are public forums and product activation codes and personal computer information should never be shown. @johnebaker @emmrecs Ray.

SOUND FORGE

4 answers, most recent on 10/21/2023

[Solved] How to Select Audio in Between Markers in Sound Forge Pro 16 on PC?

Hello, recently I have upgraded from Sound Forge Pro 14 to Sound Forge Pro 16. I am using the most current version and build (16.1.3 – Build 68) running Windows 10. Up until using SFP 16, I would insert markers on different points of time in a

Music Maker

12 answers, most recent on 1/30/2024

RE: unable to start program as it insists I have already registered and wi

This is what happens when I try and activate my product.I used to have an old email address of 'Removed by Moderator' but this was changed two years ago, and the product was purchased under 'Removed by Moderator'

Movie Studio

2 answers, most recent on 12/14/2022

RE: [Solved] DVD audio menu

@danielbrx Hi, Someone at Magix forgot to make the distinction between Movie Studio and Video Pro X in the manual. The feature is not included in Movie Studio, only in VPX. It's only mentioned in the Comparison table under Export, DVD

SOUND FORGE

4 answers, most recent on 1/21/2025

SF 17 stopped find third party plugins

Hi, So last night Sound Forge 17 has stopped seeing my izotope plugins. I've uninstalled both Products and reinstalled in hope to rectify what ever the issue is. Since then i have now wiped my HD and gone for a fresh install. I still have the same

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

You can view your currently installed version and trigger the download and installation for available updates in the start dialog of the software. My current version shows 32.1.0.18 on both the start screen and help > About. When I use "Update

Movie Studio

6 answers, most recent on 6/26/2024

RE: Movie Studio Pro 2025 Trial Version won't open

Yes the C drive. I actually bought the program and tried to install it, first to C drive, then to my external drive (G). Every time, no matter trial or actual purchased product, no matter the drive, it always crashes on me when trying to open as

SOUND FORGE

4 answers, most recent on 9/1/2024

RE: re- activate

Welcome to the Magix Sound Forge users community @Robert-Hite. As @SP. stated, "You installed the incorrect version"The screenshot in your initial comment shows you installed SF Audio Studio 12, whilst your 'My Products' screenshot shows you

MAGIX

2 answers, most recent on 4/25/2024

RE: Photostory Deluxe 2024 - Update 23.0.1.164

Thanks for keeping us in the loop! It's awesome to see you're actively listening to our feedback. Looking forward to more updates and improvements. Keep up the great work!

Photostory

One answer, on 2/18/2025

RE: System requirements to run program

Support got back to me pretty quickly, these new processors are becoming quite popular so thought their response below maybe helpful to others: “There is currently no native ARM version of Photostory Deluxe. (The same is true for almost all of our

Xara Designer Pro

One answer, on 1/5/2024

Cannot connect to my products

Hi, i have sent several e-mails about reconnecting to my products under salg@*********** (company is closed down), and reconnect to my steinar@********** ( I have tried, but i think steinar@******** was registered as a new account.....)- Please

Off topic

One answer, on 5/27/2024

RE: [Closed] locked out

@Claude-Taylor Hello welcome, first of all you are in the wrong forum, see here. As this is a Vegas product this topic will be closed. Stephen Forum Moderator

Web Designer

8 answers, most recent on 10/19/2024

RE: Updater tagged as virus infected

@Rene-D Welcome to the Magix users forums. Exactly which version of Web Designer do you have? I ask because Xara products are no longer sold by or supported by Magix and you may need to ask your question to Xara support. As to the general issue of

Other products

One answer, on 11/3/2024

RE: Account was hacked

@Lorenzo-Alston Welcome to the Magix user to user forums so not a contact for any Magix staff, sorry. You need to email infoservice@magix.net with FULL details of the products you own (you could also include your proofs of purchase) and ask for

Samplitude

3 answers, most recent on 4/20/2024

RE: Failure of install of Samplitude

I was supposed to get a trial version Samplitude X8. Keep asking for serial number. I had downloaded Magix product prior to this. but it was done on line. NO SERIAL # Guess I won't be trying it out. Sucks!!!!!!

Other products

5 answers, most recent on 10/10/2022

[Solved] Subscription - How to get FREE content?

I just purchased a monthly subscription for "UNLIMITED ACCESS" to Soundpools. Every time I select a product, I can't find a way to download content without purchasing that soundpool. How do I get my free soundpools?

Rescue Your Videotapes!

9 answers, most recent on 11/11/2022

RE: [Solved] Application not opening suddenly. Error code: 59

@Laszlo-Farkas Hi. If you have activated a Magix account and registered your product you should see something similar to here. If not, contact Magix at infoservice@magix.net or raise a ticket by using the contact support button at the bottom of your

SOUND FORGE

One answer, on 7/22/2024

-24 code after reinstall windows 10 -> 11

Hi! I reinstall Windows (from 10 to 11) and can't activate sound forge 15. I bouth it on HumbleBundle year ago. I can see -24 error. The serial number has already registered to another email address. How can I fix that problem? In Magix account I

Music Maker

15 answers, most recent on 3/28/2026

Music Maker update 32.1.0.17

Hi all, A new Music Maker update just came out. It's just a relatively minor patch this time, but if you've been struggling with certain program stability issues, this may improve your situation. Here are the official patch notes: Changes in patch

Audio Cleaning Lab

6 answers, most recent on 3/8/2024

ID3 Editor will not even start. How do I fix this?

See above Product was re-installed in last two weeks. version 26.0.0.23 (DP3)

Rescue Your Videotapes!

4 answers, most recent on 11/1/2024

RE: Version 7.0.1.12. Noise on the rescued movie from VHS tape.

@Aage-- Hello Aage, ....Noise on the rescued film from VHS tape... What you can do is to purchase a Head Cleaning Tape. With this you can clean the video heads of your video recorder. I personally use it regularly. See for example: Head Cleaning