Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of

Movie Studio

18 answers, most recent on 2/13/2025

RE: Magix Restructuring Update

The subscription model may work for pro users who are earning income from their work, but for most consumer users it's probably a total turn off.

Music Maker

3 answers, most recent on 7/3/2024

RE: MMaker or ACIDP11 ?

TY SP. so, if i understand right, is Samplitude Pro X8, like Musicmaker +Acid Pro in one software?

SOUND FORGE

4 answers, most recent on 7/9/2023

RE: [Solved] Sound Forge 11 Windows 11 errors

@3D87C4 Hi . . . . video itself is a 4K, profile oriented, cell phone clip . . . . If the video encoding format is h.265 (HEVC) then this is not suopported by Sound Forge 11, the video will have to be converted to a supported format - AVI, WMV, MOV,

Movie Studio

13 answers, most recent on 3/21/2026

RE: MAGIX Video deluxe 2026 Premium - time line list

@spuddy13 Hi Brian, To clarify what @idd-2016 wrote, Video Pro X can export to an EDL file which is a text file that can be opened in Notepad. It contains a listing of the video, photo and audio files used in the Movie, followed by a listing of

Movie Studio

One answer, on 7/15/2024

[Closed] Hi I just purchased Vegas pro 21 and it won't load ,

Vegas pro won't load and I turned off wifi and still doesn't work :(

Movie Studio

10 answers, most recent on 3/15/2025

Movie Edit Pro 2016 Plus Ungrouping Problem

I am using MOVIE EDIT PRO 2016 Plus. It suits my needs. The version is 15.0.0.90(UDP3) on a Windows 11 computer. Here is the situation: I can group video clips easily. But if I want to ungroup just ONE video clip from the group, after I select

Video Pro X

5 answers, most recent on 7/31/2024

RE: Video pro x16 stuck at (Initializing video monitor(source)

@Ruuska Hi Using Windows File Explorer browse to the folder: C:\Users\Your username\AppData\Roaming\MAGIX\Video_Pro_X16. Delete the file video_pro_x.ini then start Video Pro X, this should clear the problem. HTH John EBForum Moderator

Movie Studio

2 answers, most recent on 8/12/2024

RE: [Closed] licence

@Jay-Anstiss Hi, sorry you're on the wrong forum, ask your questions on the Vegas forum - https://www.vegascreativesoftware.info/us/vegas-pro-forum/

Samplitude

3 answers, most recent on 10/8/2025

New update is available for Samplitude Pro X8 and Music Studio X8

Happy new year to everyone! We start this year with small bugfix patch for Pro X8 nad Music Studio (see below). More good things to come this year, stay tuned A new update is available for Samplitude Pro X8 and Pro X8 Suite, which can be installed

Other products

One answer, on 2/14/2025

licenses for independence after hardware change

I have an old Mac Pro with Independence on it. After a bad crash the hardware has changed and now all my independence library is returned to demo. I have all the serial numbers in my account but I do not know how to reissue these. When I click

SOUND FORGE

5 answers, most recent on 4/7/2025

RE: Voice to speech suddenly stopped working

Okay a couple of things. First, despite it saying I had over 120,000 characters left I opted to but the small pack of additional characters. When I applied them, it worked . Second, in my profile it says I have two active subscriptions for SF 18 pro

Samplitude

3 answers, most recent on 7/28/2025

RE: possible script?

@Faebhean-Kwest Please be aware that Samplitude and Samplitude Pro are no longer owned and developed by Magix, they are now BorisFX products. As such, I would recommend you to register at and repost your question to the dedicated forums at

Movie Studio

One answer, on 9/17/2025

RE: [Closed] Help with serial number

@skittlethecat Welcome to the magix.info user forums. Unfortunately, these are not the forums for your product! Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

John EB, thanks for the response.an interesting idea. If this is the case (one drive) I wonder why it would have impacted SF15 suddenly after years and SF 17 as well but not the test version of SF 18 pro.I also wonder if it is possible to change the

Video Pro X

2 answers, most recent on 1/15/2024

[Solved] Scale Video Larger Only For Editing Purposes

I have an MP4 video recording of a software issue that I am facing with a different product. I recorded a video to demonstrate the issues I am facing to share with support for this product. In my video, I recorded the Help|About box that shows my

ACID

One answer, on 7/30/2024

Acid Pro 11 Freezes rendering to MP3, doesn't update to latest Rev

Acid Pro 11.0.2 (Build 21) 64 Bit. HP Prodesk 400 G7, I-7 cpu @ 2.9GHz, 64GB Ram, 2TB SSD, Windows Pro 11. 1). When I try to update, it does nothing (turned off antivirus, still doesn't update. 2)Also, When I try to render song to MP3, Acid Pro

Video Pro X

One answer, on 9/30/2024

Video Pro X (VPX) has no HDR capabilities

None whatsoever, all the HDR information is lost when exporting. Try Vegas pro video editor instead, that seems to have all the possible HDR formats supported. Just wanted to do some community service as, unbelievably, this information isn´t

SOUND FORGE

11 answers, most recent on 7/3/2024

RE: Looking for spectroscope window on recently purchased SF 17

SF Audio Studio 12 was a unique version (pros and cons). Very different from all other versions of SF (AS and Pro).

Movie Studio

5 answers, most recent on 8/16/2024

RE: Requirment to be online when you us 15 and 19 version

@Yves-Mazzon Hi, sorry you're on the wrong forum, copy & paste your comment onto the Vegas forum - https://www.vegascreativesoftware.info/us/vegas-pro-forum/

Video Pro X

7 answers, most recent on 8/21/2025

RE: Import boosted video from Pixel-phone gives error

Sorry.Yes I use Magix Video Pro X 16 (version 22.0.1.270 (UDP3)This are the screenshots from MediaInfo (sheet and tree)

Photostory

12 answers, most recent on 12/7/2024

RE: How to link Link/group of photos on the timeline

But there isn't a group icon on the toolbar like in my copy on Movie Edit Pro. That's the problem

Other products

One answer, on 7/16/2024

[Closed] Adding app to vegus pro 21 suite

I'm trying to add the app Mocha into Vegas pro. it downloaded but won't let me add the seral number.