• Off topic

  13 answers, most recent on 2/27/2026

  Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• SOUND FORGE

  9 answers, most recent on 10/5/2022

  RE: [Solved] Ease of use
  Exactly what simple function seems complicated? If you do not understand a re-designed function,perhaps we can help. The basic Sound Forge user interface has remained the same since SF 4, The Plug-in Chainer was changed to a modal design with (SCS)
• Movie Studio

  7 answers, most recent on 1/14/2026

  RE: [Closed] why does FABS.exe need to run
  @rolf-oosting Hi Please do not resurrect old topics, this one is over 12 years old. Magix, is the company, not a product name and is not BorisFX. BorisFX only purchased Samplitude, Sequoia, and Music Studio from Magix, and some of their plugin
• Other products

  8 answers, most recent on 12/2/2022

  RE: [Solved] Help to find a store in Europe to purchase a specific camcorder
  @Kami_1 Hi Kami, This is a very unusual post for the Magix user forums and I will confess, my initial reaction was either, that it was not really appropriate for these forums or, that it should be moved to the Video Products area. However, I have
• ACID

  5 answers, most recent on 10/11/2022

  RE: [Solved] VST versus VST3 in Acid Pro 11
  VST plugins are a known issue with AP8 through 11. The easiest thing to do is NOT mix VST, VST2 or VST3 plugins. Pick one type and stay with it. (best if it's not VST3) There is an update coming that should address this and other known issues...when
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  Sampler tool not working in SF 18
  Hi all, the sampler tool in Sound Forge 18 Pro does nothing, I can't configure any sampler to transfers, because the windows for it not open. Anyone have this trouble? Thank you  
• ACID

  5 answers, most recent on 12/9/2022

  [Solved] How to get Acid to accept multiple instances of a VSTi plugin
  Still struggling with ACID Pro 10. I am trying to create multiple instances of a soft synth on different midi tracks. Inserting a midi track and routing my midi controller to a soft synth (e.g. Arturia's Pigments) works OK. If I add another midi
• Music Maker

  One answer, on 12/20/2025

  RE: help
  @Alexander-Farris Hi Please note this is a user to user forum not Magix Support. In what way is the redemption page, here, not working? Are you using the same email address to redeem the voucher as used for purchase? The page is working at the time
• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  @WOLFGANG-H-BOEGEL Hello welcome Please do not hijack other users posts, please create your own post for assistance. Stephen Forum Moderator
• Music Maker

  2 answers, most recent on 11/19/2022

  RE: [Solved] In Music Maker 2023 Premium, why cant I "Pan" left or right?
  @Matthew-Buitron Welcome to the Magix user to user forums. I see what you mean but there is a solution. By default the mixer appears like this: Find the ellipsis (in the centre of the panel) that I have highlighted. Drag it upwards, and the mixer
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Music Maker

  2 answers, most recent on 9/18/2022

  [Solved] Create Song to short
  when I hit create song, its length is limited to 40 Bars or 1:27 Minutes, I can not find any setting in the system to be able to extend this. any suggestions?
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  Everybody reporting problems refers to NTDLL.DLL. for years already. Not saying Windows is holy but why is it that only Magix products have problems?
• Photostory

  3 answers, most recent on 1/19/2023

  RE: [Solved] want to combine several slideshows, export as single MP4 file
  @Jim_H I just tested this in PS 2023 but it should be exactly the same in PS 2021. To achieve what you want to do you need to combine the contents of ALL your slideshows into one project; simply opening them as separate projects (which I think is
• Movie Studio

  10 answers, most recent on 10/11/2022

  [Solved] Video deluxe 2021 can't export to 17 fps MP4
  I am editing old 8mm film video which fps is 17 and when trying export the video to mp4 there is bug that I can't export the video with 17 fps. Only 24 fps works...Only 17 fps works when export to avi but not when trying export mp4. Software is
• Movie Studio

  7 answers, most recent on 3/24/2026

  RE: proDAD VitaScene V5 PRO
  @johnebaker in MMS 2024, there is a Scan button. It is not present in more current versions?  
• ACID

  7 answers, most recent on 9/22/2025

  RE: Waves L3 Multi- & Ultramaximizer V16 can't be added, but visible
  Thanks for that. Its weird because it works in Acid 9, but not in 11. 🤔
• Music Maker

  4 answers, most recent on 10/6/2022

  RE: [Solved] How to get unlimited loops to load
  First off....this company is an absolute joke. There are so many bugs in this program its unreal. How can i even submit a ticket for help from the company? All it has me doing is run in circles on the website through already asked questions. You
• Movie Studio

  One answer, on 10/22/2022

  [Solved] Copy audio from Movie-file
  How do I copy the audio from an Movie-file to use it in an other place in the timeline? I can split Video and Audio in an Movie-file, but I can not separate the audio-file to place it in another Movi-file? I am using Magix Movie Studio 2023 Suite. i
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  I hate to go backwards, but this solution has not actually worked. It just comes back over and over, making the app unusable. Any other ideas.
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error
• Movie Studio

  3 answers, most recent on 12/11/2025

  Boris FX (bcc) keep listing
  I keep deleting the bcc fx from Video Deluxe 2026 (Windows 11) located at C:Users:MyName:AppData:Roaming:Magix:Videodeluxe32_plus:VfxPlugins but they keep repopulating. How do I stop Video Deluxe 2026 from listing these Boris FX plugins.. I do not
• Rescue Your Videotapes!

  One answer, on 9/17/2022

  [Solved] Old Red Capture Device (VideoWandler)
  The device I have (see above does not work well with Windows 10. The preview freezes and then continues, freezes then continues etc. Is there a more up to date driver for this device? Regards, Gary Koop
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Gid Still no go with the large file. The Vegas menu system is vast and I'm still not overly confident with setting it up away from the default settings. Not sure if it is a settings problem or a hardware one. Not as much miffed as disappointed at