Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@jake-h Hi Jake, I am glad to hear that the Set audio-video offset is the best solution for you. Thanks👍 for your feedback. Good luck with syncing your movies Best wishes,Rob

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@CubeAce Hi Ray, Yes, my Intel Graphics UHD 630 is installed, but the hardware acceleration setting is all three NVIDIA GeForce GTX 1660Ti. My boot and work drives are SSD970 EVE plus 500GB. Best wishes,Rob PS. I'm patiently awaiting Jüri's

SOUND FORGE

8 answers, most recent on 4/21/2026

RE: Play head disappearing in SF18 Pro

Hi @Paul-Fegan , do you have 'Scroll Playback' (F6) enabled and 'Seek cursor on playback' (F) in the 'Options' menu enabled? That can cause the cursor to move off-screen. Also try selecting 'Edit> Center cursor' (\ or .) when it disappears. If

Movie Studio

5 answers, most recent on 11/24/2024

RE: MS 2025 Can not install extra content

@Phillip-H Hello Phillip, Good to read that your problem has been clarified. It can happen to anyone that you overlook certain things. However, I still have a question, what do you mean by: "Comprehension 101 <<< fail" Best wishesRob

ACID

13 answers, most recent on 12/31/2024

RE: My Acid 11 Error code 14

Hi Jeff. Sorry about my lack of understanding how I can get my ACID product working. I've never an issue like this.I appreciate your help. I apologize for my clumsy reply. It's Christmas time and I wish you and your family well. Let's try to solve

Xara Designer Pro

26 answers, most recent on 12/21/2024

RE: Sad update for users of the perpetual licence of Designer Pro X19

that's what i actually do and after printing 1 copy and saving the document the 1 copy setting is set to the document and when i load the document again copy number is set to 1 thanks for the tip i will check with hp and see what they say, and i

Movie Studio

9 answers, most recent on 1/29/2025

RE: No sound / audio in player and export

John, Thanks for your assistance. I will do as instructed. Do you wish me to export the entire VOB file as an MP4 or clip it to a reasonable length and then export. The full exported MP4 is approx 4GB. I will post a mediainfo on the entire VOB file,

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

Activation serial codes and such should not be posted on a public forum so it was hidden by a moderator. This is a users forum, forum members and moderators cannot view or change email addresses, serial codes and other personal information. When you

SOUND FORGE

2 answers, most recent on 12/2/2025

RE: Multiple Instances of Sound Forge 18 from VEGAS Pro 22

@Shinichi-Kishimoto1124 Welcome to the Magix user to user forums, NOT Magix Support. So, please be aware there are NO Magix staff present here and you will not receive any sort of "official" response to your question, sorry. I would normally suggest

Movie Studio

11 answers, most recent on 10/27/2025

RE: balance sound level to be equal from two cameras/sources on final edit

@spuddy13, @browj2, @emmrecs Hi Brian, John en Jeff, I rarely use the Multicam function myself, as I only work with one camera. Sometimes I also incorporate footage I receive from someone else into my films. The sound recordings can then differ

Music Maker

11 answers, most recent on 3/26/2025

RE: bought a soundpool and cant get it on to my music maker..

won't load in that way either... copied them onto my desktop... tried dragging and drop... wish I had never bought magix... bought a midi keyboard... can see it moving the keys on the screen... can hear the sounds... but it doesn't record to the

Video Pro X

25 answers, most recent on 10/24/2024

RE: Working with GoPro Timelapses

@johnebaker Hi John, ....Do you mean using AV1 for the intermediate format for more editing, or final export for viewing/streaming?... I mean the final output for viewing and/or streaming. Best wishes, Rob

Photostory

53 answers, most recent on 11/30/2024

RE: new photostory 2025 version is completely UNUSABLE and crashes...

@David-Robinson5527 Hi David, .....I have just reinstalled Photostory 2025 and have updated to version 24.01.192 (UDP3). My last installed version was a trial version which expired about 3 weeks ago..... The expired trial version Photostory 2025 is

Video Pro X

11 answers, most recent on 7/12/2025

RE: exporting seperatly

Hello @DRORENGEL, Why do you want to export ten 15-second MP4 files separately as MP4 files? It is possible to export them individually as one 15-second MP4 file. Do the following: Highlight your MP4 file (15 seconds) with a blue line. Go to: File

Movie Studio

24 answers, most recent on 9/3/2024

RE: Xara 3D Maker 7

@CubeAce Hi Ray, As I wrote before, you can download the installer from the Xara Website, but unfortunately you can't install it anymore. If @allaa-Azawi still has the installation CD of Xara 3D maker 7, she or he could try to install it via the

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from

Movie Studio

7 answers, most recent on 12/21/2024

RE: How to add tracks

@Dave-Eric Hi, Further to what Jeff indicated, you must have opened the dropdown and changed the Track height to Small. Click on the second button from the right - maximize - to get the buttons back on a track. Then open the dropdown and change the

Movie Studio

33 answers, most recent on 9/22/2024

RE: some transitions not being implemented after export

@Gid The solution to enlarge the video object by 1px with SPR is a nice solution. I take my hat off to this find. Now all the transitions are exported correctly. This can also be applied in Pro X16 Best wishes,Rob

Movie Studio

One answer, on 10/11/2025

RE: [Closed] AI video

@Ladislav-Olh Vitajte na fórach pre používateľov spoločnosti Magix, takže nikto tu nie je zamestnancom spoločnosti Magix a nie sme zodpovední za žiadny druh podvodu. Ak chcete podať sťažnosť priamo spoločnosti Magix, pošlite e-mail na adresu

Movie Studio

11 answers, most recent on 11/8/2024

RE: Lost transitions when Upgrading from 2019 Premium to 2025 Plus.

@elModo7 Hi, What exactly did you test? Is this AI coloring, KI Nebulization, KI Sharpening and AI Style Transfer? You don't clearly indicate whether you have Boris FX BCC chroma Key Studio for VDL2025 installed? Best wishes,Rob

Movie Studio

51 answers, most recent on 12/14/2024

RE: How to burn files to BD with menus but without having to re-encode?

@johnebaker Hi John, Thanks👍 for your addition. I think that just like burning in MEP2019 and MMS2025 everything is still re-encoded? But I have not yet found a program where you can attach a menu structure without having to re-encode. If you know

SOUND FORGE

2 answers, most recent on 10/5/2024

RE: No SERIAL NUMBER Came. On Anything anywhere.

@JKC-Crown Before sending an email to infoservice@magix.net, please check My Account / My Products. Go to: https://www.magix.com/us/support/my-service-center/ (login required) Best wishes, Rob

Movie Studio

19 answers, most recent on 11/3/2024

RE: program crash on export after 5 minutes movie studio 2025.

@spuddy13 Hello Brain, I am very pleased to hear from you that after following all our sincere advices your crash problem has been solved. My advice is to check every now and then if your drivers are still up-to-date. I do this once a month

Rescue Your Videotapes!

35 answers, most recent on 7/16/2025

RE: Geen geluid bij overdracht VHS-band

Hello @AAProds The latest Magix Video Converter 2023 no longer requires drivers. It's a plug & play version. But I suspect a webcam is also involved. I think he needs to disable the webcam. But as long as we don't hear back from @MV650 (Marc) we