• Photostory

  8 answers, most recent on 7/12/2017

  Version 16.1.4.32 update
  Sad that simple things have not been addressed in this update, like saving your own effects and more image sorting options. Instead all the effort has been put into over the top effect and sounds most of which you have to pay extra for. I'm not
• Music Maker

  3 answers, most recent on 12/26/2018

  Need help retrieving an acc.
  Soo I made an acc a few years ago and Im trying to log back in but I dont remember the password. When I press the "forgot your login" button, It says that "that username doesnt exist" but when I try to make a new acc with my email it says "that
• Movie Studio

  22 answers, most recent on 1/19/2019

  RE: Movie Edit Pro crashes every time I open it
  Hi Try the following: With Movie Edit pro (MEP) closed, use Windows Explorer to locate the file videodeluxe.ini - if you accepted the default installation locations it should be located in this
• Movie Studio

  3 answers, most recent on 6/2/2017

  RE: New install crashes on startup
  Hi The crashing DLL is associated with the Online capabilities of Movie Edit Pro (MEP), in this case it is probably trying to access the news server to check for the latest news, which has been known to cause issues. With MEP closed, use Windows
• Movie Studio

  2 answers, most recent on 5/17/2017

  RE: Problems brning DVD's
  Hi . . . . the program doesn't recognise my DVD burners . . . . This is a common problem with older versions of Movie Edit Pro. You need to update the Burn routines with the latest version available here - you will need to login using your email
• Movie Studio

  12 answers, most recent on 4/24/2020

  RE: [Closed] Movie Edit Pro - Need to Download and Re-Install
  Which part of "All the posters in this forum are, almost invariably, fellow-users, NOT Magix employees. To rant at us serves no purpose other than to raise your stress-levels" do you NOT understand. Why don't you simply answer the questions
• Movie Studio

  12 answers, most recent on 4/24/2020

  RE: [Closed] Movie Edit Pro - Need to Download and Re-Install
  Hi . . . . I probably won't purchase another product from you after this. . . . . This is a user forum, provided by Magix for users to help each other, not Magix support. . . . . I forgot to register the serial number on my account . . . . I thought
• Movie Studio

  19 answers, most recent on 7/13/2019

  RE: [Closed] Deactivate/Activate
  Hi @ LittleTyke . . . . Magix are rather cagey about the deactivation/reactivation process, as if they'd really prefer customers to buy more licences instead . . . . There is nothing unusual or cagey about the activation process - the licencing of
• Music Maker

  One answer, on 3/25/2017

  RE: re-register???
  Hi . . . . after 3 years, its asking me to re-register . . . Is this after updating to Windows 10? If so then try re-installing using this procedure - at step 12, you can download your registered software at magix.com, click the My Account icon top
• Music Maker

  7 answers, most recent on 3/21/2017

  RE: How to upload to YouTube? Connect account?
  Hi You need to set up the account details for Youtube - see under Share, Manage login details . . . before the links become live To avoid other issues please read this article - in particular the note, referring to Youtube, approximately half way
• Movie Studio

  One answer, on 3/21/2017

  RE: Uploading to the wrong You Tube Account
  Hi Your MEP is missing several patches - the latest version patch is 15.0.0.107. I would suggest you update first, then check the upload again. To manage your account details select File, Online, Manage your login details . . . then in the Services
• Music Maker

  7 answers, most recent on 3/21/2017

  RE: How to upload to YouTube? Connect account?
  Hi You need to set up the account details for Youtube - see under Share, Manage login details . . . before the links become live To avoid other issues please read this article - in particular the note, referring to Youtube, approximately half way
• Music Maker

  7 answers, most recent on 3/21/2017

  RE: How to upload to YouTube? Connect account?
  Hi You need to set up the account details for Youtube - see under Share, Manage login details . . . before the links become live To avoid other issues please read this article - in particular the note, referring to Youtube, approximately half way
• Music Maker

  One answer, on 2/24/2017

  RE: change your e mail adderess
  Hi Click the your profile icon at the top of the page and select Settings from the left side. There you can change your email address. You may also have to change the address on magix.com as well: Browse to magix.com and click the b icon top right
• Other products

  One answer, on 2/22/2017

  RE: SL4 not registering correctly
  Hi Doug, Try the online registration again. If it doesn't work for you, then you can do the offline registration: Click Activate program offline then click "Activate Offline" and Open Form... It will show you a form with a Computer ID. Keep that
• Movie Studio

  4 answers, most recent on 2/20/2017

  RE: Problemi aggiornamento Magix 2017 Plus Update 16.0.3.64 Codec MP4
  Hi . . . . I did upgrade to 16.0.3.64 . . . .mp4 codec has been disabled. 2) Add-ons are scorparsi with the inability to download them also removing the Check "Hide additional conponemnti" and 3) also trying to download it in the FAQ pach 16.0.3.64
• Music Maker

  3 answers, most recent on 10/7/2020

  RE: lost my serial number
  Hi Browse to the magix.com website, click the My Account icon top right of the homepage and login in with the email address and password you registered the software with. On the next page click My Products - there you will see you registered
• MAGIX

  5 answers, most recent on 5/25/2017

  RE: Today we have changed the login-process
  I have had to change my login details. My magix webpages are inaccessible and my nickname which I have always used has been denied as not available. I have been a member for many years and my login status does not reflect that.  
• Music Maker

  4 answers, most recent on 1/20/2017

  RE: Lost serial nr
  Hi Assuming you registered the program online, browse to the magix.com website and click the My Account icon ( head and shoulders symbol) top right of the home page. Login with the email address and password you registered the software with. Click
• Movie Studio

  One answer, on 1/2/2017

  RE: lost activation code
  To find it just visit the Service Center @ www.magix.com and login with the Account you used for the registration. https://www.magix.com/us/support/my-service-center/
• Video Pro X

  3 answers, most recent on 12/27/2016

  RE: Problem purchasing Activation code for AVCIntra encoder upgrade
  Hi It would help if we had more information: Which version number are you referring to?  Was the program installed and working OK before the Windows 10 upgrade?  . . . . Computer ID that is acceptable in the order summary form . . . .Are you doing
• Movie Studio

  9 answers, most recent on 12/20/2016

  RE: exporting error (length and audio are fine but footage keeps speeding)
  Hi . . . . when I match the frame rate (30) it's still glitchy and jerky . . . . What is your computer specification? -Include processor make model, graphics card make/model or chipset used, RAM and free hard drive space. Is the video glitchy after
• Movie Studio

  9 answers, most recent on 12/20/2016

  RE: exporting error (length and audio are fine but footage keeps speeding)
  Hi . . . . when I match the frame rate (30) it's still glitchy and jerky . . . . What is your computer specification? -Include processor make model, graphics card make/model or chipset used, RAM and free hard drive space. Is the video glitchy after
• MAGIX

  8 answers, most recent on 7/14/2018

  RE: Transfer SCS serial numbers
  After a new hard drive installation, I'm trying to redownload my SCS software. I'm told that entering my serial number in the Magix download area will allow me to download my old software, but although it says the number is recognized, it says there