Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Thank you, John CB... I do see I wrote Video instead of Movie, sorry for any confusion! Unfortunately, the email isn't in my spam box. Messages older than 30 days are automatically deleted from my Spam folder so it's likely that's where the email

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@AAProds Hi Al I currently don't have access to those files at the moment, my PC is offline for a few days. Will let you know as soon I can put something together for you. @jak.willis Hi Jak The full error message I believe

Movie Studio

7 answers, most recent on 7/7/2024

RE: Movie Studio 2025 Suite and Stereoscopic 3D

@mikeb1955 Did it used to import those files? If you're referring to a previous version of the program which one did import your files? All of the Magix products have imported the files since Sony introduced their 3D camcorders ~2011. Not sure when

Movie Studio

11 answers, most recent on 12/29/2023

RE: Freezes upon loading

Thank you. I solved this problem using a different approach. I uninstalled the product and re-installed it from the original discs.

Music Maker

9 answers, most recent on 5/21/2025

RE: Trying to get Magix Music Maker 12 Deluxe running

@james-b8987 Try installing it on a 32 bit Windows operating system. I'm pretty sure the disc copy protection isn't compatible with 64 bit operating systems. I think it should work if you install it on VMware with Windows XP or Vista. VMware can

Movie Studio

2 answers, most recent on 8/5/2022

RE: [Solved] Download fails

@John-Lucas6776 Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. Because this is a public forum, without the presence of Magix staff, I have edited your post to remove the essentially confidential download links

Video Pro X

6 answers, most recent on 6/28/2024

RE: program won't open

@RONALD-BRIDGMAN6378 The pages you are looking for including the login are on the Magix product site, not here. Registration of products is separate from this forum and email correspondence should have been kept safe for future reference with Magix

Rescue Your Videotapes!

6 answers, most recent on 4/16/2024

RE: Rescue Your Videotapes 2.0 with Windows 10. Is it possible?

@mercer Thanks for the additional information. If the product is not showing in your Magix account I think your only option is to email infoservice@magix.net and ask if they are able/willing to send you a download link. JeffForum Moderator

Video Easy

One answer, on 11/27/2023

RE: MAGIX Video easy HD can not be installed on Windows home 11

@Klaus-Peter-Creutzfeldt Hi and welcome to the user to user forums. That product was released in 2015 and meant for Windows versions Windows Vista, Windows 8, Windows XP, and Windows 7. Subsequently Magix official support for that product would have

Movie Studio

One answer, on 5/29/2024

Registrierung des MP4-Codec funktioniert nicht

Hello, I purchased Video Deluxe 2022 from a retailer, installed and registered it (Windows 10 Home, Build 19045; x64-based PC with a 2010 Core i5). Unfortunately, I am unable to use the software properly because I can't download the MP4 codec (error

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

This reminds me when an equity company bought Corel. Great promises of "new and improved", but that never materialized. They just wanted to keep people upgrading and buying. Eventually, everything was shut down (forums, beta, facebook) and yet, they

Off topic

160 answers, most recent 3 hours ago

Magix support has not responded to support tickets for months

Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after

Movie Studio

23 answers, most recent on 6/2/2024

RE: What is Movie Edit Pro 2021?

@Sonny-G Hello welcome It's hard to believe Magix would sell a three year old product even at a discount, the fact that you cannot find it, be careful it's not a scam email? I would contact infoservice@magix.net to make sure the source is from

Movie Studio

One answer, on 8/3/2024

RE: [Closed] I have to change my stationary computer into a new one since the old o

@bo-s Hi Please do not post serial numbers and persoanl contact information in the forum, this is an open public forum, not Magix Support. . . . . Movie Studio 16 Platinum . . . . This is a Vegas product which has their own forum - link is at the

Other products

One answer, on 9/4/2024

No link attached to your response.

Hi, your response to my question is shown below. However, there was no link shown. Could you please provide it? Thanks. _________________________________________________________________________________ Hi and welcome to the forum - albeit the wrong

Web Designer

6 answers, most recent on 9/18/2025

RE: I have the html files but not the XAR file

@burakrasit Welcome to the magix.info user forums. First, I doubt very much whether you can recompile your .XAR file from the .html etc., files of your site, sorry. Second, please be aware that all recent versions of Web Designer are now supported

Movie Studio

2 answers, most recent on 8/13/2022

RE: [Solved] Get rid of the "Upgrade Today" pop up

Also turn on the Hide news option in the Program settings. System tab Mark mentioned he has Movie Studio 16 Platinum which I assume is the Vegas product. In which case he needs Options/Preferences and the General tab. The sixth item down needs

Off topic

One answer, on 6/14/2024

RE: [Closed] Of course they dont have a customer support email

@Adrian-Moreno Hi You have posted in the wrong forum. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there without offensive

SOUND FORGE

10 answers, most recent on 2/20/2024

RE: Audio studio 17 serial number not working

@Jason-Bottomley Then you're entering the serial number incorrectly. You can find your correct serial number in your customer account at Magix.com. Simply login with your e-mail and password and look under My Products.

Photostory

4 answers, most recent on 11/3/2024

RE: import.

@garfen Hi I do not have any CR3 files to confirm whether they will import or not, have you tried importing one? If so, what error message do you get if it will not import? The reason for using the Canon Digital Photo Professional software to

Movie Studio

One answer, on 1/3/2025

RE: [Closed] Key code

@Dennis-Blackwood Hi and welcome to the forum - albeit the wrong one. . . . . studio pro version 17 . . . . Assuming you mean Vegas Movie Studio 17, Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum

Rescue Your Videotapes!

5 answers, most recent on 2/18/2026

RE: How to return the product.

The product in question is MAGIX Rescue Your Videotapes! I have not received any instructions on how to return this product if the package has not been delivered at all. I am never home during the day. The reason for the mistake is completely yours,

Video Pro X

6 answers, most recent on 6/28/2024

RE: program won't open

@RONALD-BRIDGMAN6378 Hi . . . . i don't see an " my products tab " at the top of the page . . . . You missed the first instruction in my previous comment ie: Login to your account at magix.com, Account icon is top right of the home page, using the

SOUND FORGE

One answer, on 3/6/2024

RE: [Closed] Meeluisteren met opnemen van Lp via Soundforce Lab 4

@Cees-Boelaars Please do not create duplicate posts since this makes problems for user who might wish to help you. Your product is NOT Sound Forge but is Sound Forge Audio Cleaning Lab. Your earlier post has been moved to the correct product area an