• Music Maker

  One answer, on 1/25/2022

  RE: [Solved] What Happened to my soundpools??
  @Harry-Mc It's possible that it disappears if you aren't logged into your user account. It's also possible if you upgrade from Music Maker 2020 to a newer version. In this case you need to uninstall Music Maker and reinstall version 2020.
• Movie Studio

  25 answers, most recent on 1/20/2022

  RE: [Solved] magix edit pro premium not registering both audio tracks of a video
  @jjgrober Hi. Good news and bad news. If you have set Movie Edit Pro (or VXP and I'll come back to that later) to import files with proxy files. then The additional tracks cannot be read. As you can see there is no option to change tracks. However
• Movie Studio

  26 answers, most recent on 2/18/2022

  RE: [Solved] Can't open MS15 files in Movie Studio Platinum 2022
  As an update, I was able to get a refund. I am using the free version of the latest Vegas Edit and considering getting that as it is more of an upgrade and familiar with what I have been using. Not sure what kind of deal I can get.
• Movie Studio

  3 answers, most recent on 1/10/2022

  [Solved] Refund
  I would like to refund Movie Studio Platinum 2022. I just purchased this as an upgrade for Movie Studio Platinum 14. I have used 14 for as long as I'd had it and it became too laggy and outdated. So I took the upgrade offer and 2022 is NOTHING like
• Movie Studio

  3 answers, most recent on 1/10/2022

  RE: [Solved] Entry point D3D11CreateDevice could not be located in Qt5WebEngineCore
  @Br2342323 Hi  . . . . error regarding D3D11.dll . . . . Th issue was caused by the program not being supported on Windows 7 which does not support DirectX 12 which Magix Movie Studio (MMS) 2022 requires. Re-install MMS 2022 following the procedures
• Movie Studio

  3 answers, most recent on 1/10/2022

  [Solved] Entry point D3D11CreateDevice could not be located in Qt5WebEngineCore
  After instillation of Movie Studio 2022 Platinum. I try starting it and get an error regarding D3D11.dll .. tried fixing that (cant remember how)and now I get error: The Procedure Entry point D3D11CreateDevice could not be located in C:\Program
• Movie Studio

  26 answers, most recent on 2/18/2022

  [Solved] Can't open MS15 files in Movie Studio Platinum 2022
  I upgraded my Movie Studio Platinum 15 to Movie Studio Platinum 2022. This was done via a prompt from MS15, but I can't open any of my old files. Not even when I try "any file" option.Am I doing something wrong or is this just a totally new and
• Web Designer

  2 answers, most recent on 1/3/2022

  [Solved] Different Versions of Same Product
  Hi there everyone. I happen to own (or had purchased) several different versions of Xara Web Designer over the years. I've recently re-installed all of them to find one of them that will work for just the simple website/blog I am doing. I don't need
• SOUND FORGE

  2 answers, most recent on 12/27/2021

  RE: [Solved] Upgrading Sound Forge 12 Pro to 15 Pro
  All version numbers of Sound Forge (Pro and/or AS) can coexist on the same PC without issue. Installing and activating an upgrade will not uninstall or deactivate any others. I currently have SF Pro 10, 12, 13, 14 and 15 on my laptop and 10, 11, 14
• SOUND FORGE

  2 answers, most recent on 12/27/2021

  [Solved] Upgrading Sound Forge 12 Pro to 15 Pro
  If I accept the Sound Forge 15 Pro Upgrade offer (from 12 Pro), does it require me to deactivate 12 Pro on the old Windows 10 machines (if I want to install 15 Pro on a separate brand new Windows 10 PC)? And if you install it on a Pro 12 computer,
• ACID

  2 answers, most recent on 12/21/2021

  RE: [Solved] I'm Unable to Upgrade My Trial Version of Acid Pro 10
  @blunt-rapture As far as I know it's not possible to upgrade from a trial version. You already need to have an older full version to be able to upgrade. Do you own such a version and is it registered to your user account? The program just shows you
• ACID

  2 answers, most recent on 12/21/2021

  [Solved] I'm Unable to Upgrade My Trial Version of Acid Pro 10
  I keep getting offers to upgrade my trial version of Acid Pro 10 for $79.00. So I follow the link, but then my serial number doesn't work. I'm on a windows 10 pc that meets specifications. The deadline is December 26! So I'm trying to do this as
• Movie Studio

  53 answers, most recent on 11/13/2023

  [Solved] Movie Studio 2022 cannot separate multiple audio tracks
  Just "upgraded" (questionable), from Movie Studio Platinum 17 to Movie Studio 2022 Platinum. In 17 I would add media, which was a recording that contained two audio tracks. It would automatically put the video and each audio track in its own row on
• Photostory

  6 answers, most recent on 12/15/2021

  [Solved] Photostory Deluxe 2022 Error on Start-up and Shutdown
  Ever since I upgraded to PS 2022, I get a crash log screen every time I start the software. After I send the crash report, I can use the product just fine. In addition, ever time, I shutdown PS2022, I receive the "a serious error has occurred"
• Movie Studio

  22 answers, most recent on 12/16/2021

  [Solved] Upgrading Processor to i7 Using MEP 2016 Plus
  Hi Gang I was following up on comments regarding a system upgrade. The last comment was from Ray who mentioned: "Processors starting with i7-5 or i7-6 would be better. An i5 will not have as many cores and will result in a performance hit" I'm
• Samplitude

  3 answers, most recent on 12/8/2021

  [Solved] Lost ASIO Buffers
  I upgraded my computer to Windows 11 on my computer, almost immediately had lost Asio Buffers errors in almost every track I record. Tried adding buffers, tried every buffer preset. Previously to Win 11 installation I never recieved the error. My
• Photostory

  6 answers, most recent on 12/2/2021

  RE: [Solved] Burning slideshow as a Blu-ray iso takes 9 hours
  Hi John I did reinstall Photostory 2020, and it did make the blu-ray burning process a bit quicker, but not to an acceptable level. So I guess my options are to upgrade my system, or find different software that my system can handle. Either way,
• Movie Studio

  4 answers, most recent on 12/1/2021

  [Solved] Program malfunction
  I have upgraded to Magix Movie Edit Pro Premium 2022. I have imported a video and the first thing I tried to do was 'cut' the time line at an location using the 'scissor' tool (split object (T) but no split occurs. I therefore cannot perform any
• Music Maker

  5 answers, most recent on 11/28/2021

  RE: [Solved] Music Maker Premium Edition 2022 pricing
  @Philip-J The current upgrade price for Music Maker 2022 Premium Edition is C$ 61.99 https://www.magix.com/ca/music-editing/music-maker/
• Movie Studio

  5 answers, most recent on 11/27/2021

  [Solved] Moving software to a new laptop/PC
  Hi, is it possible to move the software to another laptop/PC. Currently looking to upgrade software and PC but likely to upgrade software first and will need to install on the new laptop/PC.
• Music Maker

  8 answers, most recent on 11/27/2021

  RE: [Solved] Patch 30.0.3.39 correct for Music Maker Premium 2021?
  @Philip-J Hi, Music Maker is free. You pay for Editions, not Versions of the program. You can upgrade, for free, to MM2022, log in, and you will see that you have MM Premium Edition 2021 activated. Go to Downloads and download and install anything
• SOUND FORGE

  3 answers, most recent on 11/24/2021

  [Solved] technical problems with soundforge 15 pro. keyboard, cursor, level
  I used soundforge 11 pro now over 10 years, just a few days upgraded to soundforge 15 pro. I have the following issues: Soundleves don't display, the sound plays, but I don't see a cursor. Shortcut keys don't work. In the popup windows, for instance
• Movie Studio

  11 answers, most recent on 11/29/2021

  RE: [Solved] Movie Studio 2022 Suite entry point not found
  The system specifications for Movie Studio 2022 suite say that Windows 8 or above is required. I think MEP 2021 did as well - I can’t remember, I use MEP
• SOUND FORGE

  3 answers, most recent on 11/8/2021

  RE: [Solved] Upgrade From Sound Forge 8
  If your SF-8 info is not listed in your 'Service Center > My Products' account, you may had used a different email address when you last activated SF-8. Also, check out this recent comment on upgrading. If you have problems, emaill: