• Movie Studio

  14 answers, most recent on 2/14/2022

  RE: Could not connect to selected device
  @Gita-Lalezari Back from golf. Yes me too. I set my camera to HDV and tried to capture HDV with MEP; it displays "Cannot connect to selected device" with "Canon HV 20 HDV" in the Device Driver window. I assume that MEP's HDV capture is
• Photo & Graphic Designer

  12 answers, most recent on 2/16/2022

  RE: Stop update service
  @Mart44 Welcome to the Magix user to user forums. By default the notification to Renew Your Update Service starts to appear anything up to three months or so before the actual renewal becomes due! For obvious reasons (I hope) Magix want you to renew
• Music Maker

  One answer, on 1/20/2022

  RE: Need help with 11 Rack set-up as DAW
  @DrNico1140 You need to set up the audio driver in the program settings. Click on the gear icon in the top left of Music Maker to open the program settings and go to the Audio/MIDI tab. You probably need to select the Eleven Rack ASIO driver as your
• Video Pro X

  17 answers, most recent on 1/17/2022

  RE: What should I be setting for bit rate, etc. for max export quality?
  @Wayne-McIlvaine @browj2 @johnebaker Looking into AV1 it would seem this is not about improving quality as much as saving up to 30% of their server space over avc1 without losing quality. Also it means less internet traffic, reduced running costs,
• Xara Designer Pro

  4 answers, most recent on 1/20/2022

  RE: Page load speeds
  @Joe-Jutrisa Hi I have tested your site using the latest Chrome on a Samsung mobile (LTE/3G connection in the EU) and can find no issues with the page loading times, the home pages loads in <10 seconds, and other pages also load in <10
• Music Maker

  3 answers, most recent on 1/3/2022

  RE: CRASHG CRASH etc
  @pete-thomas Hi and welcome to the forum. Please do not duplicate posts, doing so does not get you a response faster and can only result in splitting of responses such that other users cannot follow the thread of the topic. This is a user to user
• Web Designer

  5 answers, most recent on 12/31/2021

  Updating websites using Designer Pro X (latest version)
  How do I add pages to my website after I go “live” in January? I contacted “Magic/Xara” technical support and their suggestions were I look through hundreds of articles for my answer or contact “Magic” technical support (which I thought I was
• SOUND FORGE

  13 answers, most recent on 12/25/2021

  RE: Sound Forge 15 Pro update to build 159 not good.
  @1001001sos1001001, I am not exactly sure what you mean by run off-line, but Sound Forge should function the same whether the host PC is connected to the internet or not... though Sound Forge ( and Vegas) does need to occasionally phone home,
• Movie Studio

  9 answers, most recent on 12/12/2021

  RE: Understanding original file management
  @Joe-Engel Hi If you are worried about the amount of space the cache takes up - it is approx 30MB in size and you cannot alter its location. The NAS box connection speeds compared to USB 3 and SATA are theoretically 1Gb/s, 4.6 Gb/s and 6Gb/s
• Movie Studio

  32 answers, most recent on 12/7/2021

  RE: video capture issue, program or capture device
  @AAProds Hi Alwyn . . . . They are locked-tight as far as getting files off the internal hard drive so you can edit them; . . . . Do you mean when connected to your network as a DLNA server you cannot browse the hard drive from the PC to pull the
• Movie Studio

  One answer, on 12/5/2021

  RE: Recording from a camera download
  @Richard-Gaskell9308 Hi and welcome to the forum. . . . . "Select DV device driver" . . . .error message which says "Could not connect to selected device" . . . . Does your computer have a IEEE 1394 (Firewire) card installed - if not then you cannot
• Music Maker

  63 answers, most recent on 12/2/2021

  RE: Can I custom shape instruments in your INDEPENDENCE PRO PLUS SUITE?
  @DELGADILLO-JAVIER do I must have the TASCAM connected perhaps? Yes! If it is not connected your computer (and Music Maker) cannot "see" it or use it. JeffForum Moderator
• Music Maker

  One answer, on 11/23/2021

  installing 2022 premium upgrade
  I purchased the MMM 2022 premium upgrade. it downloads just fine, but during instillation I get a fault about not able to find DN_e1_lAS_setup_x64.ms_ due to a network resource being unavailable. I'm still connected to the net, but cannot find this
• Other products

  One answer, on 11/19/2021

  Cannot install program.
  When i click to install the program i obtain the comment that i have gone to an unsecure site.   The connection for this site is not secure Try running Windows Network Diagnostics.   Can anyone suggest the issue.. It is NOT the FIRST time with this
• Movie Studio

  2 answers, most recent on 11/19/2021

  RE: Bad software
  @HaoHoa Hi The key for Movie Edit pro (MEP) 2020 cannot be used for the Windows Store Edition. . . . . to download the software, but could not install due to not connecting to the server to install . . . . What is your Windows version? What is your
• Movie Studio

  2 answers, most recent on 11/19/2021

  RE: Bad software
  @HaoHoa I have closed your other post about this problem because it is really a duplicate of this one. Please do not create duplicate posts. I'm sorry you are experiencing problems in downloading, installing and registering your software, but you
• Movie Studio

  2 answers, most recent on 11/19/2021

  Bad software
  I have Key Movie Edit Pro 2020Log in to your account on the browser to download the software,but could not install due to not connecting to the server to install.I can download Movie Edit Pro 2020 Windows Store Edition.But it does not work to
• Music Maker

  One answer, on 11/18/2021

  RE: Why do I have to be online to get Music Maker Premium 2022 to work? I
  @tgjonsey2 Sadly, you cannot change this. This is how the program was designed. You can disconnect from the Internet after you logged into your user account. But you need an online connecting until the login process finished. If you want to use a
• Movie Studio

  8 answers, most recent on 11/19/2021

  MEP MX cannot connect to my USB webcam, other software does. WIn 10
  I purchased a USB webcam so that I could make good recordings of crochet tutorials. MEP MX cannot connect to the device. I installed old software from Pinnacle 12, and it had no problem connecting to my webcam. I need to take closeup and clear
• Audio Cleaning Lab

  5 answers, most recent on 11/17/2021

  RE: Error code: -14 when attempting to activate Audio Cleaning Lab
  @Jeffery-Rowley Hi . . . . Audio Cleaning Lab 3. I did an upgrade to version 3 from version 2. I installed 2 first. The serial number is procured from the E-mail confirmation letter that was sent over night. . . . . Were you trying activate ACL 2
• Audio Cleaning Lab

  5 answers, most recent on 11/17/2021

  RE: Error code: -14 when attempting to activate Audio Cleaning Lab
  Thank you for your response - The product is Audio Cleaning Lab 3. I did an upgrade to version 3 from version 2. I installed 2 first. The serial number is procured from the E-mail confirmation letter that was sent over night.   Yes, there were two
• Other products

  2 answers, most recent on 11/4/2021

  RE: Unable to open cloud import. Windows 10
  @colcamper1, @Anthony-KUDZIN Hi . . . . Cannot connect to Google cloud because two factor authentication is on  . . . . Assuming you have not uninstalled Magx Update Notifer/Cloud Import, you have to connect and download manually using the Magix
• Other products

  2 answers, most recent on 11/4/2021

  RE: Unable to open cloud import. Windows 10
  Cannot connect to Google cloud because two factor authentication is on and I cannot force in a password app it doesn’t accept it? How can I connect to the Google cloud service
• Movie Studio

  26 answers, most recent on 3/14/2022

  RE: Can not resize or reposition effect masks
  @CubeAce Hi Ray Should have asked at the same time, are you adding the mask through the effect dialog or dragging the mask file onto the timeline from File Explorer. If through the effect, I cannot get it to be resized and maintain the size, whether