• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @Can-Dive Regarding the lack of smooth playback even with proxy files enabled or a post render of a section within a project as the latter misses tracks within that section and is still jerky. In short proxy files for me have become unusable and
• Other products

  3 answers, most recent on 3/26/2026

  RE: Photo manager deluxe - clouds and local drives
  Hi Jeff, Thank you for your answer. I will not delete any photos. I don't like clouds anyway and I am trying to gather all photos in one place - I have an external harddrive that I also use. I must then try to collect all photos there, before
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  @David-Green4468 Open File > Settings > Program Settings and click on the button to clean up the store. This should delete the old cache of the store. Maybe it will work again after doing this.
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @johnebaker Hi, yep, I didn't make it personal, as i wrote 'stop making personal attacks'. I simply replied in kind, delete both comments if you wish.
• Movie Studio

  2 answers, most recent on 8/5/2025

  [Closed] Authentication code for Movie Studio 13
  Something happened to my program so I deleted it and reinstalled it. When I start up, I try to use the Optional Authentication Code as instructed, and all I get is "Invalid". Got any ideas on what to do now? Kevin Arkin
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Les-Wilkins Sadly, we don't know how to get a response from Magix support. I'm waiting for six weeks for a response. It looks like there is no longer any support staff active at Magix. I haven't tried to contact some higher-ups. Current CEO of
• Video Pro X

  24 answers, most recent on 10/8/2024

  RE: [Solved] VPX Converting a Movie (MVD) to a Project (MVP)
  @Can-Dive No, not at all. Simply delete all the movies you don't want in the new project and do a "Save Project As..." with the name of the new project. The main use of MVDs these days is to copy/move a movie to another, already-existing project. As
• Music Maker

  2 answers, most recent on 4/15/2024

  RE: [Solved] Attempted udate of Magix Music Maker score edition and file was in use
  @Tony-Morrissey If I remember it correctly it's the MxUpdate.exe under C:\Uses\YourWindowsUsername\AppData\Local\Temp\Magix. But I believe it gets automatically deleted. You can simply redownload the Free Edition from Magix.com and login with your
• Photostory

  2 answers, most recent on 12/25/2024

  RE: How to get Photostory to use my updated images?
  Thanks alot John, never saw the exchange icon,kept dragging the updated one in & delete old one.
• SOUND FORGE

  14 answers, most recent on 2/3/2025

  RE: LOUD STATIC NOISE
  @Dextryl-Ferrao This thread is asking about Sound Forge so are you attempting to delete that folder when Sound Forge is running? If so, try again with SF closed. If you do not experience this problem with Sound Forge, please specify exactly which
• Other products

  2 answers, most recent on 6/16/2025

  Clearing que
  Please tell me theres a way to clear the picture slideshow, so when you add new pictures it doesnt keep all the previous ones in it. As of now I have to delete out 1 at a time.   Thanks
• SOUND FORGE

  14 answers, most recent on 2/3/2025

  RE: LOUD STATIC NOISE
  @EHS This could be caused by the Magix Low Latency ASIO driver (a rebranded, older version of ASIO4ALL). If you want to uninstall Magix Low Latency you can press the Windows key + R on your computer keyboard, and type REGEDIT in the Open
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @Olec, "broken installer" for 18 or 15 and do you mean you cannot install using the install manager or the unpacked .exe installer for the main SF application? .. which would still be in your 'Documents> MAGIX Downloads' folder if you did not
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll
• Off topic

  3 answers, most recent on 10/31/2025

  [Closed] Can't reinstall Vegas pro 22, No compatible products found on this PC
  I had to reinstall Vegas pro 22. The installation program deleted my Vegas pro 22. But I can't reinstall Vegas pro 22, the installer shows this message (There were no compatible products found on this computer.) I bought Vegas pro 22 on 2025 August
• Samplitude

  4 answers, most recent on 3/31/2025

  RE: Audio objects disappeared in Samplitude prox suite build 24222 64bit
  @Argyris-Orfanos Try a workaround. Close Samplitude and your project. Make a backup copy of your project folder. In your original folder, delete the waveform files (HDP and H2). Then reopen the project.
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  @David-M-Turner the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time OneDrive is rather notorious for causing this type of error! The general advice for users
• Photostory

  11 answers, most recent on 11/6/2024

  RE: Cannot delete photos in Media Pool.
  @DannyP Hello Danny, Your question is / was: "When starting a new project, a few photos remain in the Media Pool from the previous project! I cannot delete these photos. It should work if I click on the image and press delete. I tried right-clicking
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 OK. In case you didn't try to delete/rename the musicmaker.ini file to reset the program settings, I suggest you try that as well. It should be located in the \AppData\Roaming\MAGIX\MM2026_Premium\ folder. But you'll find this file only if
• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Closed] Crash Log does not open
  @Can-Dive Hi . . . . if the VPX16 start up freeze only happens to me or is widespread . . . . Deleting the Program Monitor will cause a crash every time. IMO this is a bug, either the option to remove it should not be there, or is recreated/enabled
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Hello, holding CTRL+SHIFT does reset the settings and delete cache, but the authorisation fails again.Running as admin changes nothing , the issue persists.thanks dd  
• Music Maker

  5 answers, most recent on 2/11/2025

  RE: Can't drag loops onto my system
  @Curtis-Harmon Hi . . . . error message that my system/computer/file or something like that may be full . . . . This could be the AudioTemp folder has GigaBytes of files in it, filling up your hard drive. Using File Explorer browse to the
• Photostory

  6 answers, most recent on 10/19/2025

  RE: mp4 Dateien werden nicht angezeigt
  Thanks for deleting the confidential data. So far, the video editing worked well, although the export took time. Below a mediainfo file for one of the videos.
• Movie Studio

  6 answers, most recent on 8/7/2025

  RE: Magix video basic editing
  @William-Porter Hi, I'm trying to pull a movie clip from a project by deleting a section of the video before the scenes to keep and after the scenes to keep. At the bottom of the preview window there are options - Remove start etc.. But the easiest