Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

Off topic

159 answers, most recent 14 minutes ago

RE: Magix support has not responded to support tickets for months

@emmrecs @johnebaker @SP. @SP. Had mentioned that he could not message Tom earlier on in the post and asked me to message him on his behalf to deal with his support issues. Stephen Forum Moderator

Movie Studio

3 answers, most recent on 7/23/2025

RE: MS2023 Suite: select all then can't move it

ops, it was self in-flicted! 1 row was LOCKED, issue resolved.

Music Maker

2 answers, most recent on 3/10/2024

[Solved] Loop Waves display issue

Hello!It's me again with another issue to resolve.🙃I realy don't know how to explaint it anyway so i will join a picture about it.but basically, we normally see audio waves on every loop. We can see where it starts and where it ends. But in my case,

SOUND FORGE

6 answers, most recent on 12/9/2025

RE: reg custom fade scripts from old version not recognized by new reg

It is indeed Pro.....but, to bring things up to date I have discovered the source of the issue (I would've been hard pressed to accept this).....my current version of 12 is x64, my version of 11 is x86..(see where this is going?).....not all of the

ACID

7 answers, most recent on 4/25/2026

[Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

Longtime user of Acid Pro 11 here. My Waves plugins like J37 Tape, Api-2500, Puigtec, etc. plugins were all working great up until today when I just purchased 1 new Waves Plugin (today), updated my other ones on Waves Central and now none of the

Movie Studio

One answer, on 7/27/2025

issue with loading purchase

just purchase suite 2026, but it is not loading

Audio Cleaning Lab

2 answers, most recent on 11/30/2025

RE: cannot active audio cleaning lab

hello, the program is installed it the activation screen that I get stuck at, have temporarily disable the Windows Defender Firewall but no good, still face the issue.

SOUND FORGE

8 answers, most recent on 2/4/2026

RE: Sound forge pro 18_plugin chain issue

Does this occur after saving the (Apply Fx Plug-in) FX Chain preset? On my system, after closing the chain window and reopening, the last used chain preset is loaded with all the last saved settings. OTOH, the timeline chainer stays active even when

Movie Studio

9 answers, most recent on 8/5/2025

RE: MS 2025 New Update + Neat Video Update

@CubeAce Hi Ray . . . . Anyone got any expansion on what is meant by the ac3 surround sound export support actually entails . . . The issue fixed is a decoding (import) issue, IIRC, and I stand to be corrected on this, there was an issue with Dolby

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

While MEP should be working, have you tried the latest VDL trial and see if you get the same issues?

Xara Designer Pro

2 answers, most recent on 8/6/2025

RE: [Closed] Missing Galleries

The issue is only the Page and Layer gallery is available on the far right..

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

Thanks for the comments. It's good to know it's not just me. As suggested, I'll put in a request to technical support to see if they can sort the issue out.

SOUND FORGE

8 answers, most recent on 2/4/2026

RE: Sound forge pro 18_plugin chain issue

I didn't had this issue with previous versions of SF. Only with SF 18.And this occurs on all PCs, since I'm teaching sound design, and all my students have the same problem on their machines.Another issue, is that the meters (true peak meter, ...)

Movie Studio

4 answers, most recent on 1/22/2026

RE: Terrible website

@Reyfox Could this issue with PayPal be related to this POST? Almost certainly, I think. Hopefully, @Jiayi-Xu will read that linked post. Jeff

Off topic

159 answers, most recent 14 minutes ago

RE: Magix support has not responded to support tickets for months

@Tom_Sp Hi All Yes I am quite disappointed that Tom has not given an update on support issues in this thread or even responded to my messages. Stephen Forum Moderator

ACID

3 answers, most recent on 6/24/2025

RE: [Solved] Waves 15 Plugins not seen in Pro 11 Suite latest build

@CharlieTweaks Hi . . . . The last topic on this problem was not answered . . . . The solution below was given in this topic This is a known issue with Waves 15 if you have updated from and older version, see here and the roll back procedure to

Movie Studio

No answers, created on 5/7/2025

Reinstallation Issue

Last year I bought Movie Studio 2024 and then upgraded to 2025. Recently I had to reinstall Win11 due to some issue I thought I was having with BSOD's. When trying to install either 2024 or 2025, the download manager screen kicks in (shows the file

Movie Studio

52 answers, most recent on 3/8/2025

RE: Update

Seems that the NeatVideo "known issues" was from over 2 years ago with Magix fixing the issue.

Video Pro X

4 answers, most recent on 8/15/2025

RE: Reset programme settings to default. How to reinstall after restart.

@George-Monaghan Hi Thanks for the information and pleased to hear the reset fixed the issue. . . . . how do I get them loaded back into Pro X 16 . . . . I would not advise loading these back into VPX 16, the fixed issue may be re-introduced. Making

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

I have had similar problems where the supplier blames a subcontractor for the problem then they both blame each other until one of them gives in and reluctantly rectifies the issue. In this case don't hold your breath.

Off topic

159 answers, most recent 14 minutes ago

RE: Magix support has not responded to support tickets for months

@PATIENT-X @SP. should I expect to receive a DM from Tom then at some point about my issue since he can see my reply & it shouldn't be public? Sorry I've not used a forum before so trying to figure out how this works lol

Movie Studio

10 answers, most recent on 12/13/2025

RE: 2025 products with Travel Maps

@browj2, @Reyfox . . . . I wonder if it will ever get fixed . . . . I have sent a PM to Magix regarding these issues. John EB