• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  ...HEVC (h.265) export vs the Blu-ray disc, h.264 (AVC) encoding is not a valid comparison, these are 2 different encoding formats using different encoders.... Ok I understand the reasoning for this although a bit strange for the program to do this
• Photostory

  3 answers, most recent on 10/17/2023

  RE: [Solved] After upgrade was installed I got an error message
  @Wayne-Locke Welcome to the Magix user to user forums. Can we first establish exactly which program and edition you have upgraded from and to? You’ve chosen Photostory as your product, is that the correct one for you? The error message seems to
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Reyfox I'm honestly too worried about doing anything w/ the run command, as I said many times, I don't have enough know how NOT to eff up my PC more than it already is, it feels like doing 'Run' commands is a quick way for a computer simpleton like
• Audio Cleaning Lab

  3 answers, most recent on 12/16/2023

  Cleaning Lab 16 Has A Reported Virus
  Environment is Windows 10 (will not upgrade to Windows 11).System: HP Compaq 6910p, GH719AW#ABAMemory 4GBNo Magix elements is reported in Programs & Features I am reinstalling Cleaning Lab 16, but I'm getting an error that PUA:Win32/Vigua.a is a
• Movie Studio

  4 answers, most recent on 11/8/2023

  [Solved] Movie Edit Pro 2021
    Anyone know how to resolve this error? Tried uninstalling and reinstalling program, to no avail. Error only started today. If I select continue program, get message telling me system is unstable and then close's program. If I select display crash
• Music Maker

  2 answers, most recent on 7/18/2024

  RE: [Solved] How to delete properly
  @Riley-Coach Revo Uninstaller has often been recommended for removing Music Maker.  https://www.revouninstaller.com/There is a free version, but looking through your previous
• Music Maker

  12 answers, most recent on 11/29/2024

  RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  @The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  @Vincent-OBrien Hi Thanks for the MediaInfo data, the one analysis is enough, they are identical to those from my Sony camera and should import with no issues. The second error message mfc140u.dll error would suggest that some Windows system files
• Movie Studio

  One answer, on 3/12/2024

  RE: Can't use my product?
  @Selahaddin-Koyuncu Hi We need more information: The full name and version of the product.  Was the product installed and working and has now stopped or you cannot install it? If it was working what changed on the computer between working and not
• SOUND FORGE

  18 answers, most recent on 4/14/2024

  RE: Izotope RX 10
  I have a problem that Izotope RX 10 starts fine in SF 17 Pro (17.2 Build 109), but when I press OK or Cancel, the whole program closes. If I manually select the whole sound file first, then select RX 10 Repair Assistant from the FX-Plugins menu, it
• Music Maker

  No answers, created on 2/18/2024

  Export Crash
  I cannot render the already finished song to a wav file. the program crashes. what could be causing these errors? I would like to point out that the render worked correctly before the mix.
• Movie Studio

  9 answers, most recent on 8/14/2025

  MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains
  Hi everyone, Yesterday I purchased MAGIX Video deluxe 2026 Premium (Permanent license - new purchase) with NewBlue Essentials 5 Ultimate and NewBlue Filters 5 Ultimate and installed it on my brand new laptop. I did all this through the official
• Movie Studio

  13 answers, most recent on 12/31/2024

  RE: Cannot Install Movie Studio 2025 Platinum: Error-1
  @FlaBoy57 Hi The error messages would suggest that either the custom HP installed software is intefering with the install of MMS 2025, or an install or update was not completed. Did you try a Restart, not shutdown of the computer, also shut down the
• Other products

  One answer, on 3/14/2024

  RE: Magix MP3 Deluxe 19
  @DAVID-CHAMBERLAND Hi A patch is unlikely, the program is over 8yrs old and is no longer listed on the Magix website. What is the full error message and , Windows version. John EBForum Moderator
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  RE: INSTALLING LEGACY PLUG-INS
  @Burton-Allan Hi Thanks for coming back on which error message you were referring to. I already gave you the most likely cause of that error message in this comment above. . . . . I'm not really the Administrator of my own computer . . . . That is
• ACID

  9 answers, most recent on 10/6/2024

  MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY
  Program won't open,  Acid Pro 11 Suite (x64) ....It's randomly started saying email error.. Email error Code - 24 Worked fine, went for lunch brake, came back 25min later and wouldn't not reopen.... All same day, just stopped opening... Waited a
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @johnebaker The error message could mean you account on the PC has got an issue. Try creating a second account and make it Administrator. IHmm, surely if it was an issue with my account then Al, John Cb and yourself would have the same
• Movie Studio

  5 answers, most recent on 6/18/2024

  RE: trying to download movies studio2023 platinum
  @k9vet Hi I have removed the serial number from your comment. If you are getting Error -14, during a MAGIX product activation, in which case generally means that you're putting a valid MAGIX serial number into the wrong MAGIX product or
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Hello again John EB - I understand your comment this p.m, thanks for that. I couldn't fit hardware myself but we have one local firm (one man band) here that would be capable. I've noted your recommendation. In error, I used 1920 x 1080 camera
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @CubeAce, @Betovalle, @browj2, @johnebaker Hi Ray, I have yet to encounter the first program that has been programmed completely problem-free and error-free. I know because I programmed a lot in various programming languages ​​up until 1995. When
• Movie Studio

  10 answers, most recent on 1/29/2024

  RE: Movie Studio 2024 Platinum won't run - crashes and clears.
  I updated the graphics with that Intel driver direct from Intel from your link. Now the program starts but stops with this error (two photos taken from my screen) https://imgur.com/a/u2QvSBT
• SOUND FORGE

  9 answers, most recent on 10/7/2023

  [Solved] SFP15 uninstall / reinstall failure
  SF Pro 15 started getting very flakey: missing scroll bars, no audio trace until I hit stop etc, so I decided to uninstall and reinstall the software. (I had saved the original installation software). Now it won't load at all. No SFP icon on the
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham @CubeAce @me_again @johnebaker @AAProds I downloaded the MKV file, but couldn't play it through the VDL2026 timeline. I received this error message: I use Shutter Encoder (64-bit portable version) as my conversion program. I've converted
• Movie Studio

  10 answers, most recent on 1/9/2024

  RE: Fails to open
  @John-Forrest Hi John and welcome to the user to user forums. If the Error message read "Error in "Essentials.ofx". instead of what you typed as "Error in "Essentials.olx". Then if could be hardware related as the third party effects NewBlueFX