• Music Maker

  15 answers, most recent on 5/22/2024

  RE: Mic sound distorted
  @emmrecs Thanks for all your help very much appreciated and your time to help me. I’ve ordered the correct cables and have ordered some studio speakers so I will connect the keyboard using mono cables to the lines in the interface then I’ll run the
• SOUND FORGE

  4 answers, most recent on 12/4/2024

  RE: Recording cuts
  @Lucas-RadioSarandi Ok, can you explain in more detail was chopped up means? Parts missing? Wrong order? Or clicks and pops? Cut out a chunk of some words, like in the attached audio.
• Movie Studio

  9 answers, most recent on 8/10/2025

  RE: Is MS 2026 really any better?
  @Pete-Lowland the learning curve I found was not big at all. Plenty of help here in this forum too. The only downside for me compared to say Pinnacle, was the track order. Pinnacle, Vegas Pro, Premiere, Resolve, etc., edit the same way, overlays
• Movie Edit Now

  One answer, on 2/28/2026

  Activation of HVEC-Codec Feature
  Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the
• ACID

  13 answers, most recent on 12/31/2024

  RE: My Acid 11 Error code 14
  @Gunter-Bubleit Enter your serial number here and you'll get the correct installer: https://www.magix.com/int/support/my-service-center/product-downloads/ Be aware there are likely multiple serial numbers in your order confirmation e-mail. Read it
• Movie Studio

  2 answers, most recent on 8/7/2025

  RE: WRONG VERSION
  @memos Hi The forum is a public forum, not magix Support. You should not post order/account numbers, or any other confidential information in the forum. The installation of the program is in 3 parts. The first part is a download manager, the second
• SOUND FORGE

  One answer, on 3/29/2025

  RE: Multiple Computers & Izotope Log In Question
  @GoneToMaui You can visit Magix.com and log into your customer account with your e-mail address and password. The you can disable the activation on your previous computer. If you registered iZotope 8 in the past, you can find it in your customer
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email
• Video Pro X

  2 answers, most recent on 12/4/2024

  [Closed] I just purchased Sony Vegas 22 code does not work
  Hello! I just purchased Sony Vegas 22 from your website and the activation code does not work. It says error code -24 What should i do? Thank you! My order number is  Removed by Moderator Im using Windows 10
• Music Maker

  3 answers, most recent on 10/2/2024

  RE: i use my own samples but when i use them they never sync up
  @MICHAEL-SAMUEL I believe Loops in MM include the BPM as specific metadata and this is what MM reads in order to ensure that they sync. I'm guessing your samples may not include that data? JeffForum Moderator
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @fuss What does your order confirmation e-mail say? Which version is mentioned there? Other Magix softwares like Music Maker also have an "Ultimate Edition" which is technically the Premium Edition plus additional goodies. I would surprise me if
• SOUND FORGE

  2 answers, most recent on 8/21/2023

  [Solved] can't find my product serial no.
  I have the voucher-code for my MAGIX Sound Forge Audio Studio 17, but I can't find a serial number for the product anywhere so that I can register it. Product was ordered from Amazon and the CD loaded just fine. I need a serial number please.
• Video Pro X

  27 answers, most recent on 11/18/2024

  RE: VPX Feedback Button - Features In Consideration/Planning - Comments
  @browj2,Thank you very much for bringing this to our attention. I think it's great that Magix implemented this level of transparency indicating what they are considering for future enhancements, what is in the pipeline and finally what is being
• Music Maker

  3 answers, most recent on 8/13/2024

  RE: Restore purchases
  How do I restore the purchases in the 2024 edition in order to use them? They are all sound pools and I’m clicking on them on both producer planet and magix and they are not re downloading
• SOUND FORGE

  6 answers, most recent on 8/2/2024

  RE: Paid for Song Forge Audio Studio 17 on July 2gust 1st, still waiting f
  Hello @rod-c8435,   Welcome to the forum for and by Magix users. On this forum, forum members help each other, but it is separate from Magix Support. I don't have the answer to why you haven't received an order confirmation. Your bank statement will
• Off topic

  One answer, on 1/18/2026

  [Closed] I am not able to purchase DVD Architect 7.O
  On last December i downloaded a trial copy of DVD architect 7. Now i would like tu purchase regular licence but when i start the software there is the option "purchase on line", I select the country, "Germany because italy is nor lisrted even the
• Samplitude

  13 answers, most recent on 7/26/2024

  RE: Update/Patch for Samplitude Pro X8, Pro X8 Suite und Music Studio
  @lancem If you scrolled until the end of the order confirmation e-mail (additional serial numbers can be listed a lot lower than the Samplitude serial number) and found nothing please ask proservice@magix.net
• Off topic

  160 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• SOUND FORGE

  6 answers, most recent on 8/2/2024

  RE: Paid for Song Forge Audio Studio 17 on July 2gust 1st, still waiting f
  @rod-c8435 Dear user, All the necessary installation information is included in your order confirmation email that you received after payments. Please check your spam folder. Yours sincerely,Robforum moderator
• Movie Studio

  8 answers, most recent on 5/18/2025

  MEP 16 Pro Plus - Creating Caption Color Background Mask
  Hi Gang I realize I'm using an older Magix Platform. The preconfigured options/templates for creating text or captions do not employ a simple colored background in order that ordinary text can be seen/read. I'd like to create a simple mask
• Video Pro X

  One answer, on 2/13/2025

  RE: proDAD/Mercalli - where is it?
  @Tormod-Eikill Hi and welcome to the user to user forums. Instructions and activation codes for any offered third party effects that come with the purchase of a Magix program is sent to you in their 'Confirmation of your order from Magix' email. You
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  Re your comment above, I have another problem. The Sony DVD-R disk I burned, that I mentioned above, the AVCHD, doesn't play back on my home BlueRay player. I get the main menu screen with the two story lines switchable and it looks great in HD.
• Music Maker

  2 answers, most recent on 11/16/2023

  [Solved] Upgraded to 2024 and now can't drag audio tracks to precise location
  I've just upgraded to 2024 while in the middle of working on a music mix (big mistake). I'm now unable to slide my audio tracks to precise locations on the grid. I am creating a mix of songs that need to start and stop at certain points in order for
• Rescue Your Videotapes!

  3 answers, most recent on 7/30/2024

  RE: Error when activating account
  @Bethan Hi Contact Magix by email to infoservice@magix.net, giving them your serial numbers and order numbers email address you used. etc so they can reset your account email address password. John EB