• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Photostory

  20 answers, most recent on 9/23/2024

  RE: Auto startup
  @donjen33 Hello Jenny, ....In addition to Photostory opening automatically, it also opens an ad for Photostory 2025 that I don't want to appear anymore..... You can turn off this ad by doing the following: Click on: the gear Click on: Don't show
• Photostory

  4 answers, most recent on 2/6/2025

  RE: Magix requests graphics card update
  A year later and my old Asus laptop is still rendering Photostory projects okay but Magix still says update graphics card. I think it actually means update to a new graphics card - rather than a driver update! But as the graphics card/s are part of
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Photostory

  11 answers, most recent on 11/6/2024

  RE: Cannot delete photos in Media Pool.
  @DannyP Hello Danny, Your question is / was: "When starting a new project, a few photos remain in the Media Pool from the previous project! I cannot delete these photos. It should work if I click on the image and press delete. I tried right-clicking
• Photostory

  One answer, on 2/18/2025

  System requirements to run program
  Please describe your issue as detailed as possible. Hi, I have used Photostory Deluxe for a number of years and currently have the 2024 version. l intend to change my windows 10 laptop for a new windows 11 laptop Looking at the Magix website for the
• Photostory

  5 answers, most recent on 9/24/2025

  Slideshow glitches
  I am new to Photostory and I'm unable to find the answer to this quesiton. When I play the slideshow the photos glitch and are not smooth at all. I tried to export it to see if it is just the playback on the software, but the export freezes 20% into
• Photostory

  3 answers, most recent on 1/24/2025

  RE: Media Pool length of audio files (Premium VR v.19.0.2.36 (UDP3)
  @Sam-McPherson Hi . . . . is there a way to insert audio in the Media Pool using the length of the file instead of the file size . . . . In the Photostory Media pane the Length attribute is not available, the file attributes display is very
• Photostory

  11 answers, most recent on 2/5/2025

  RE: Adding my own music
  @JANET-NICOLAS Hi . . . . Can I use purchased material from Itunes for example . . . . This depends on the terms and conditions of use for the music you purchased.- you smay find these in the listings for the music you wan to use or in your Apple
• Photostory

  12 answers, most recent on 3/12/2025

  RE: Hardware Acceleration Failing
  @mike_b58 Hi Thanks for the addition PC specs. . . . . all current drivers . . . . Are you using the Adrenalin (25.3.1) or PRO Edition (22.Q4) driver? As the software encoding is successful, this would suggest there is something, eg image, video,
• Photostory

  One answer, on 9/25/2024

  RE: Greetings!
  @loweho Welcome! Do feel free to post your questions here; there are a number of experienced users of Photostory who will be only too pleased to help. JeffForum Moderator
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @David-Robinson5527 Hello David, If I read it correctly, you were putting together an MVP project in the trail version 2025 and you got tired of it because it kept crashing. It is certainly possible that you had problems with this trail version,
• Photostory

  6 answers, most recent on 7/5/2024

  [Closed] one drive
  I do not use one drive I do not save anything to one drive Is Photostory Deluxe going to work
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  You can take any video (progressive), export it in Video deluxe 2026 .316 with Nvidia driver 591.74 as MPEG-4 H.264 with Nvidia hardware acceleration, and—as far as I have tested several times—you will get a jerky result.It's less noticeable with
• Photostory

  One answer, on 2/16/2025

  RE: Export
  @Johan-Reinsma Hallo Ervan uitgaande dat de bestandsnaam niet wordt weergegeven in het Photostory-voorbeeldvenster en de naam alleen wordt weergegeven bij het afspelen in een speler zoals VLC, is het de speler die de bestandsnaam toevoegt bij het
• Photostory

  4 answers, most recent on 12/12/2025

  RE: Inserting image
  Hmmm mysterious here's screenshot of ctrl tip on timeline since when I have had no problems inserting, it was the previous drag and drop that I found veeeery hit and miss. Also puzzled that I had been struggling for a couple of days before the ctrl
• Photostory

  19 answers, most recent on 12/22/2024

  Can't understand advice given by support team
  The support team told me to go to magix-info/us/support/article how-to-keep-your-video-drivers-up to date. However this page said that I was on the wrong page. Also asked me to go to the program settings in Device Options in Photostory. But I cannot
• Movie Studio

  No answers, created on 3/28/2024

  Unlink Audio and Video Tracks in PhotoStory 2024
• Movie Studio

  4 answers, most recent on 11/26/2023

  RE: [Solved] Does Movie Studio include also Photostory Deluxe Functionality?
  @Giorgio-Pranzo Hi, Yes and yes. The only thing that PhotoStory has that Magix Movie Studio Platinum/Suite (MMS) does not is the fx panel that you can open when the Preview Monitor is in full-screen. However, MMS doesn't need this as it has movable
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Hi, @David-Robinson5527, when you reinstalled Nvidia drivers did you also check the box for performing a clean installation? I have been working with Nvidia GameReady Drivers for years and have never had any problems. Addition: on November 15, 2024
• Photostory

  12 answers, most recent on 3/12/2025

  RE: Hardware Acceleration Failing
  Hardware ..... GPU AMD Radeon RX6800GT. CPU AMD Ryzen 9 5900X .. all current drivers. OS .... Win11 all windows updates applied Photostory doesn't crash and there is no error in reliability monitor. The export fails and I get an error message
• Photostory

  6 answers, most recent on 10/19/2025

  mp4 Dateien werden nicht angezeigt
  Ich habe soeben Photostory 24 Deluxe heruntergeladen und aktiviert. Meine Slideschows enthalten mp4-Dateien. Beim ersten Mal wurde ich aufgefordert, mpef zu aktivieren. Das habe ich getan.Wenn ich jetzt mp4 Dateien hinzufuegen will, werde ich
• Movie Studio

  20 answers, most recent on 6/2/2025

  RE: Mastering Suite has disappeared
  @hdrechsel18 Hello Harry, I happened to see your Auto Masterings problem. I was also working on the problem for a Dutch forum member. In the meantime I have found out that this is a bug after the last update that was released by Magix Germany on
• Photostory

  7 answers, most recent on 9/18/2024

  RE: Editing query Photostory 2024
  @donjen33 Hello Jenny, What you could do is reset Photostory 2024 to defaults. If you have not already done so, go to: File / Settings / Reset program settings to default. Good luck,Rob