• Audio Cleaning Lab

  3 answers, most recent on 12/16/2023

  Cleaning Lab 16 Has A Reported Virus
  Environment is Windows 10 (will not upgrade to Windows 11).System: HP Compaq 6910p, GH719AW#ABAMemory 4GBNo Magix elements is reported in Programs & Features I am reinstalling Cleaning Lab 16, but I'm getting an error that PUA:Win32/Vigua.a is a
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  RE: INSTALLING LEGACY PLUG-INS
  @Burton-Allan Hi Thanks for coming back on which error message you were referring to. I already gave you the most likely cause of that error message in this comment above. . . . . I'm not really the Administrator of my own computer . . . . That is
• Movie Studio

  One answer, on 3/12/2024

  RE: Can't use my product?
  @Selahaddin-Koyuncu Hi We need more information: The full name and version of the product.  Was the product installed and working and has now stopped or you cannot install it? If it was working what changed on the computer between working and not
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Hello again John EB - I understand your comment this p.m, thanks for that. I couldn't fit hardware myself but we have one local firm (one man band) here that would be capable. I've noted your recommendation. In error, I used 1920 x 1080 camera
• Music Maker

  No answers, created on 2/18/2024

  Export Crash
  I cannot render the already finished song to a wav file. the program crashes. what could be causing these errors? I would like to point out that the render worked correctly before the mix.
• ACID

  9 answers, most recent on 10/6/2024

  MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY
  Program won't open,  Acid Pro 11 Suite (x64) ....It's randomly started saying email error.. Email error Code - 24 Worked fine, went for lunch brake, came back 25min later and wouldn't not reopen.... All same day, just stopped opening... Waited a
• SOUND FORGE

  18 answers, most recent on 4/14/2024

  RE: Izotope RX 10
  I have a problem that Izotope RX 10 starts fine in SF 17 Pro (17.2 Build 109), but when I press OK or Cancel, the whole program closes. If I manually select the whole sound file first, then select RX 10 Repair Assistant from the FX-Plugins menu, it
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @johnebaker The error message could mean you account on the PC has got an issue. Try creating a second account and make it Administrator. IHmm, surely if it was an issue with my account then Al, John Cb and yourself would have the same
• Other products

  One answer, on 3/14/2024

  RE: Magix MP3 Deluxe 19
  @DAVID-CHAMBERLAND Hi A patch is unlikely, the program is over 8yrs old and is no longer listed on the Magix website. What is the full error message and , Windows version. John EBForum Moderator
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham @CubeAce @me_again @johnebaker @AAProds I downloaded the MKV file, but couldn't play it through the VDL2026 timeline. I received this error message: I use Shutter Encoder (64-bit portable version) as my conversion program. I've converted
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @CubeAce, @Betovalle, @browj2, @johnebaker Hi Ray, I have yet to encounter the first program that has been programmed completely problem-free and error-free. I know because I programmed a lot in various programming languages ​​up until 1995. When
• SOUND FORGE

  9 answers, most recent on 10/7/2023

  [Solved] SFP15 uninstall / reinstall failure
  SF Pro 15 started getting very flakey: missing scroll bars, no audio trace until I hit stop etc, so I decided to uninstall and reinstall the software. (I had saved the original installation software). Now it won't load at all. No SFP icon on the
• Movie Studio

  5 answers, most recent on 6/18/2024

  RE: trying to download movies studio2023 platinum
  @k9vet Hi I have removed the serial number from your comment. If you are getting Error -14, during a MAGIX product activation, in which case generally means that you're putting a valid MAGIX serial number into the wrong MAGIX product or
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: sound forge 17 wont open
  Thanks @SP. Here is what is coming up when I pull up the crash reports. I have emailed tech support but I haven't heard back yet. I appreciate any incite you have into this. @rraud I appreciate your tips as well, I had actually seen your tip on
• Photostory

  16 answers, most recent on 2/9/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• ACID

  15 answers, most recent on 12/19/2024

  RE: 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄
  @Forever-Season Ok. Maybe a plugin crashes the scan. There are audio_plugin_scan_server exe files in the Acid program folder. Maybe move them temporarily to another location. If I remember it correctly Acid will then throw an error message and not
• Video Pro X

  31 answers, most recent on 8/28/2024

  RE: Selecting Movie Settings with VP X16
  @rickduley Hi Rick The range error message and log indicate that the first 1.5 secs of the timeline is empty, this is not a problem in itself, however there are other potential issues: WRT to the Bunnings time, I have managed to replicate this,
• Movie Studio

  10 answers, most recent on 1/29/2024

  RE: Movie Studio 2024 Platinum won't run - crashes and clears.
  I updated the graphics with that Intel driver direct from Intel from your link. Now the program starts but stops with this error (two photos taken from my screen) https://imgur.com/a/u2QvSBT
• Movie Studio

  10 answers, most recent on 1/9/2024

  RE: Fails to open
  @John-Forrest Hi John and welcome to the user to user forums. If the Error message read "Error in "Essentials.ofx". instead of what you typed as "Error in "Essentials.olx". Then if could be hardware related as the third party effects NewBlueFX
• Audio Cleaning Lab

  14 answers, most recent on 4/25/2024

  RE: Audio Cleaning Lab 4 - Changing Default VST's
  I pointed out to Magix over a year ago that having things like an error on startup is a definite turn-off for new and current users looking to upgrade. If they want to sell their products, they cannot afford to leave an obvious startup error
• SOUND FORGE

  One answer, on 7/17/2024

  Wrong program downloaded
  I have paid for and downloaded "Sound Forge Audio Studio 17" using "soundforgeaudiostudio17_dlm.eh0pxa.exe" and what I got was "Music Maker 2024." Is there some kind of error or am I just missing something? Also, how do I get a refund for this
• Samplitude

  21 answers, most recent on 6/20/2024

  RE: Change of Vita Directory: installing Samplitude from scratch?
  @GRB Hi For Music Maker there is no need for creating 'junction links', which I have found do not work correctly in some Magix programs. Soundpools will be downloaded and installed in the folder specified in the Program settings, Folders tab Do
• Off topic

  One answer, on 6/21/2024

  [Closed] Vegas18 stops working. sends me older version to download? why?
  VegasPro18 stops with error msg to describe what i was doing at the time. i comply, but server response sends me older version of Vegas Pro18 to download? Why is this happening? Also very loud buzz noise stops program. it locks up & I have to
• Music Maker

  17 answers, most recent on 6/11/2024

  RE: Previous Audio Error (still a problem)
  @Riley-Coach The simplest way is to start Music Maker as administrator. Make a right click on the program icon and then select this option in the right click menu. If the write-protected error message then goes away, there is definitely a privilege