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Hi everyone, I recently purchased Photostory Deluxe 2026 and Photo Manager Deluxe on March 11, 2026, but I am unable to install either program. When I run the installer, a window briefly appears on screen and then immediately disappears — the

Other products

One answer, on 3/14/2024

Magix MP3 Deluxe 19

Looking for a patch that will fix my program. Will not start when I open program. Error Message.

Movie Studio

One answer, on 4/10/2026

RE: Video Display/Audio in Video Deluxe 2026

@hotdogs Hi and welcome to the forum. Please do not post the same question, multiple times in the forum. I have removed 2 posts on this subject. We need more information to help diagnose the issue(s) you are having: The specification of your

Movie Studio

2 answers, most recent on 10/28/2025

RE: error manager installer

Hi. I am from Russia. In the context of the crisis, I was only able to buy VDL 22 plus. Apparently, these products have been purchased on the Russian market for a long time. Using a VPN, I was able to download the installer from magix.com. The

Music Maker

2 answers, most recent on 3/15/2026

RE: I installed Music Maker 2014 in new computer.

@TERRY-BEACH Hi Error code -10 means the program online connection had an error, or was dropped/interupted. Assuming the new computer is running Windows 11. If the serial number begins with P2- then this may be the issue, the P2- serial numbers

Movie Studio

7 answers, most recent on 7/4/2024

RE: error message

@derek-brown Hi Derek. No I have not seen that particular error code. Does it happen every time you use the program? Video Deluxe is the base name used for the program and known as Video Deluxe in some countries. Ray. Thanks no only once in a while

Music Maker

2 answers, most recent on 7/18/2024

RE: [Solved] How to delete properly

@Riley-Coach Revo Uninstaller has often been recommended for removing Music Maker. https://www.revouninstaller.com/There is a free version, but looking through your previous

Movie Studio

14 answers, most recent on 10/29/2024

RE: MEP 2023 | 2 video files (in 1-day) have been exported with corruption

@Apollo89x Hi. It might help if you included mediainfo of the exported clip in case of an export setting error. It might also be worth looking at your program settings to see what GPU and renderer are in use. At present I would guess that too low a

ACID

4 answers, most recent on 10/19/2023

RE: [Solved] Won't Arm--After Reinstall, error 1624

I've got the same error (1624) during installing Pro 11 essentialFX Suite on Win 10.MS tool:https://support.microsoft.com/en-gb/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4dworked for me.

SOUND FORGE

16 answers, most recent on 3/28/2025

RE: slow down on exported music

@mark-p8189 Hi Mark No offence intended or taken. Thanks for the computer specs and full program name, as far as I can see there is nothing there that would cause the audio issue. Time for some testing to see if I can replicate the audio issue. I do

Movie Studio

8 answers, most recent on 12/27/2025

RE: Error while downloading covers from the store ...

@Ronald-King Hi . . . . "Error while downloading covers from the Store. Please check if an internet connection is available" . . . It just comes back over and over, making the app unusable . . . . This would suggest: The Antivirus (AV) program is

Other products

One answer, on 6/21/2024

Missing editing tools, fatal error message

Hello,I'm having a new problem with Magix Audio Studio 7 Deluxe. When I open a song file to edit it, I get the error message "Fatal sctrl Error: Could not open sam.marmor.bmp," and while the song opens, there are some editing tools missing. I can't

SOUND FORGE

5 answers, most recent on 10/25/2023

[Solved] Sound Forge pro 11 Crashes

Every time I try to load an audio file the program crashes. I have reinstalled it multiple times. I get the following error message. Problem Description Application Name: Sound Forge Pro Application Version: Version 11.0 (Build 345)

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Reyfox I'm honestly too worried about doing anything w/ the run command, as I said many times, I don't have enough know how NOT to eff up my PC more than it already is, it feels like doing 'Run' commands is a quick way for a computer simpleton like

Movie Studio

5 answers, most recent on 7/3/2025

RE: 2nd try AI Media Management in Video Deluxe

I'm a new user - installed the software about 10 days ago and I agree with your #1 comment about the AI classifications being inaccurate. I have 2 things I'm struggling with as well. 1. when the classification completes (it takes DAYS for that to

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Hi . . . . You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic! . . . . There is nothing 'Pendantic' about using the correct terminology, this ensures that everyone

Movie Studio

7 answers, most recent on 11/10/2024

Program will not run.

Error in module "Elements.ofx (Load address 0x00000000411300000) to address 0x000000004137AE62 (Exception 0xc000000 "ACCESS_VIOLATION") MAGIX Movie Studio 2025 Suite Windows 11

ACID

9 answers, most recent on 11/25/2024

Install Error -2147163964

Thesis Question: Am I completely Cooked? I'm having some issues with re-installing AP11, My error code is -2147163964I've so far done all of these:- Uninstall .NET framework and reinstall it- Uninstall C++ 2015 - 2022 Redistributable both x86 and

Music Maker

9 answers, most recent on 4/2/2024

RE: Soundpool Audio Error

@Riley-Coach Does the error message go away if you start Music Maker as administrator by right clicking on the program icon?

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

Most of the time when the program crashes, it just closes. But every one in a while, it gives me a error dump. Luckily (I guess), this was one of those times. Here's the error dump with as much detail as I can provide: Extra Information

Photo & Graphic Designer

8 answers, most recent on 7/15/2024

Error code 6

Hi, I have Photo & Graphic Designer 2013 (Version 8.1.4) which has served me very well over the years. Yesterday it stopped working after a Win 11 update, with Error Code 6. I can't find an option to roll back the Windows update and no longer

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

@Vincent-OBrien Hi Thanks for the MediaInfo data, the one analysis is enough, they are identical to those from my Sony camera and should import with no issues. The second error message mfc140u.dll error would suggest that some Windows system files