Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Images removed by Moderator I'm using the Vegas Pro 21 I recently formatted my pc and reinstalled your program Vegas from scratch, and there was a problem When I installed the coreFX Suite audio plug-in, there was an error that it was already

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation

Photostory

3 answers, most recent on 10/17/2023

RE: [Solved] After upgrade was installed I got an error message

@Wayne-Locke Welcome to the Magix user to user forums. Can we first establish exactly which program and edition you have upgraded from and to? You’ve chosen Photostory as your product, is that the correct one for you? The error message seems to

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

@Vincent-OBrien Hi Thanks for the MediaInfo data, the one analysis is enough, they are identical to those from my Sony camera and should import with no issues. The second error message mfc140u.dll error would suggest that some Windows system files

Movie Studio

4 answers, most recent on 11/8/2023

[Solved] Movie Edit Pro 2021

Anyone know how to resolve this error? Tried uninstalling and reinstalling program, to no avail. Error only started today. If I select continue program, get message telling me system is unstable and then close's program. If I select display crash

Movie Studio

8 answers, most recent on 3/14/2024

export was cancelled due to an error but no code,

movie complete is there no audit log to find out why its aborting with this error any help appreciated i over wrote my last good copy so do not want hours of work to resolve this been using program 3 months loved it till yesterday

Movie Studio

9 answers, most recent on 8/14/2025

MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains

Hi everyone, Yesterday I purchased MAGIX Video deluxe 2026 Premium (Permanent license - new purchase) with NewBlue Essentials 5 Ultimate and NewBlue Filters 5 Ultimate and installed it on my brand new laptop. I did all this through the official

SOUND FORGE

2 answers, most recent on 12/17/2023

error 24 when trying to reactivate software

can anyone please help me reactivate my software. pc crashed few days back and had to wipe and reinstall everything. now getting this error message saying program already associated with key and email address.

Audio Cleaning Lab

One answer, on 4/4/2024

Soundforge Audio Cleaning Lab ' malfunctions.

When loading a batch of tracks and applying fx on them, the program starts to malfunction. Display/layout begin to flicker, or the program shuts itself down or there is an error after applying fx, that forces you to lose all your work. It didn't do

Music Maker

12 answers, most recent on 11/29/2024

RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

@The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows

Movie Studio

13 answers, most recent on 12/31/2024

RE: Cannot Install Movie Studio 2025 Platinum: Error-1

@FlaBoy57 Hi The error messages would suggest that either the custom HP installed software is intefering with the install of MMS 2025, or an install or update was not completed. Did you try a Restart, not shutdown of the computer, also shut down the

Movie Studio

22 answers, most recent on 10/11/2025

RE: Serial Number Problem with Video Deluxe2026 Trial

Hello again John EB - I understand your comment this p.m, thanks for that. I couldn't fit hardware myself but we have one local firm (one man band) here that would be capable. I've noted your recommendation. In error, I used 1920 x 1080 camera

SOUND FORGE

28 answers, most recent on 1/27/2025

RE: INSTALLING LEGACY PLUG-INS

@Burton-Allan Hi Thanks for coming back on which error message you were referring to. I already gave you the most likely cause of that error message in this comment above. . . . . I'm not really the Administrator of my own computer . . . . That is

SOUND FORGE

14 answers, most recent on 12/1/2023

RE: saving to wav or mp3

have tried "save as" and "render as" ... same message. Uninstalled the program... reinstalled. same error.

Other products

21 answers, most recent on 3/3/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Gra_Ham @CubeAce @me_again @johnebaker @AAProds I downloaded the MKV file, but couldn't play it through the VDL2026 timeline. I received this error message: I use Shutter Encoder (64-bit portable version) as my conversion program. I've converted

Movie Studio

52 answers, most recent on 3/8/2025

RE: Update

@johnebaker The error message could mean you account on the PC has got an issue. Try creating a second account and make it Administrator. IHmm, surely if it was an issue with my account then Al, John Cb and yourself would have the same

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

ACID

9 answers, most recent on 10/6/2024

MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY

Program won't open, Acid Pro 11 Suite (x64) ....It's randomly started saying email error.. Email error Code - 24 Worked fine, went for lunch brake, came back 25min later and wouldn't not reopen.... All same day, just stopped opening... Waited a

Audio Cleaning Lab

3 answers, most recent on 12/16/2023

Cleaning Lab 16 Has A Reported Virus

Environment is Windows 10 (will not upgrade to Windows 11).System: HP Compaq 6910p, GH719AW#ABAMemory 4GBNo Magix elements is reported in Programs & Features I am reinstalling Cleaning Lab 16, but I'm getting an error that PUA:Win32/Vigua.a is a

Movie Studio

One answer, on 3/12/2024

RE: Can't use my product?

@Selahaddin-Koyuncu Hi We need more information: The full name and version of the product. Was the product installed and working and has now stopped or you cannot install it? If it was working what changed on the computer between working and not

Video Pro X

37 answers, most recent on 11/9/2024

RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)

@CubeAce, @Betovalle, @browj2, @johnebaker Hi Ray, I have yet to encounter the first program that has been programmed completely problem-free and error-free. I know because I programmed a lot in various programming languages up until 1995. When

SOUND FORGE

9 answers, most recent on 10/7/2023

[Solved] SFP15 uninstall / reinstall failure

SF Pro 15 started getting very flakey: missing scroll bars, no audio trace until I hit stop etc, so I decided to uninstall and reinstall the software. (I had saved the original installation software). Now it won't load at all. No SFP icon on the