Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I'm a new user - installed the software about 10 days ago and I agree with your #1 comment about the AI classifications being inaccurate. I have 2 things I'm struggling with as well. 1. when the classification completes (it takes DAYS for that to

Music Maker

15 answers, most recent on 3/28/2026

RE: Music Maker update 32.1.0.17

I updated Music Maker yesterday. I keep getting an error message every time I run the program. When will it go away? And can I still work with the program or wait for a solution? Thank you. Martin

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

Most of the time when the program crashes, it just closes. But every one in a while, it gives me a error dump. Luckily (I guess), this was one of those times. Here's the error dump with as much detail as I can provide: Extra Information

Movie Studio

6 answers, most recent on 12/30/2024

RE: Cannot uninstall Video de luxe...

@John-deHaas Hi, even if i don't import images/video's the software hangs. and i have to "force stop" in taskmanager. Can you be more specific about when the program hangs? If you are trying to preview a file that the program doesn't like, then it

Music Maker

2 answers, most recent on 7/18/2024

RE: [Solved] How to delete properly

@Riley-Coach Revo Uninstaller has often been recommended for removing Music Maker. https://www.revouninstaller.com/There is a free version, but looking through your previous

Movie Studio

8 answers, most recent on 12/27/2025

RE: Error while downloading covers from the store ...

@Ronald-King Hi . . . . "Error while downloading covers from the Store. Please check if an internet connection is available" . . . It just comes back over and over, making the app unusable . . . . This would suggest: The Antivirus (AV) program is

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Reyfox I'm honestly too worried about doing anything w/ the run command, as I said many times, I don't have enough know how NOT to eff up my PC more than it already is, it feels like doing 'Run' commands is a quick way for a computer simpleton like

SOUND FORGE

4 answers, most recent on 7/29/2024

RE: Sound Forge Registration on New DAW

@Michael-Jones6957 The exact error message would be helpful. Did you try to redeem a voucher code a second time? Did you try to register the serial number a second time? Both are not possible. Did you try to activate the serial number after running

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation

Movie Studio

46 answers, most recent on 4/10/2025

RE: Stereo not supported - burning disc

...HEVC (h.265) export vs the Blu-ray disc, h.264 (AVC) encoding is not a valid comparison, these are 2 different encoding formats using different encoders.... Ok I understand the reasoning for this although a bit strange for the program to do this

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Hi . . . . You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic! . . . . There is nothing 'Pendantic' about using the correct terminology, this ensures that everyone

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

@Vincent-OBrien Hi Thanks for the MediaInfo data, the one analysis is enough, they are identical to those from my Sony camera and should import with no issues. The second error message mfc140u.dll error would suggest that some Windows system files

Movie Studio

9 answers, most recent on 8/14/2025

MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains

Hi everyone, Yesterday I purchased MAGIX Video deluxe 2026 Premium (Permanent license - new purchase) with NewBlue Essentials 5 Ultimate and NewBlue Filters 5 Ultimate and installed it on my brand new laptop. I did all this through the official

Photostory

3 answers, most recent on 10/17/2023

RE: [Solved] After upgrade was installed I got an error message

@Wayne-Locke Welcome to the Magix user to user forums. Can we first establish exactly which program and edition you have upgraded from and to? You’ve chosen Photostory as your product, is that the correct one for you? The error message seems to

Music Maker

2 answers, most recent on 4/3/2024

RE: What can i do about this error code? Error:0xE043452 (KERNELBASE.dll)

@adriandizyro This is an error in the Windows Kernel. Most of the time it's a driver error. I suggest you restart the computer and try again. Please select the Restart option and not the Shut down option. You can also try to change the selected

Movie Studio

4 answers, most recent on 11/8/2023

[Solved] Movie Edit Pro 2021

Anyone know how to resolve this error? Tried uninstalling and reinstalling program, to no avail. Error only started today. If I select continue program, get message telling me system is unstable and then close's program. If I select display crash

Video Pro X

One answer, on 5/6/2024

[Closed] There is a problem installing the program Help me

Images removed by Moderator I'm using the Vegas Pro 21 I recently formatted my pc and reinstalled your program Vegas from scratch, and there was a problem When I installed the coreFX Suite audio plug-in, there was an error that it was already

Other products

One answer, on 4/4/2024

[Closed] Vegas pro 14 already registered

I am getting an error and cannot launch saying the program is already registered to another email address. I got the software via a humble bundle. I was directed here for support.

Movie Studio

22 answers, most recent on 10/11/2025

RE: Serial Number Problem with Video Deluxe2026 Trial

Hello again John EB - I understand your comment this p.m, thanks for that. I couldn't fit hardware myself but we have one local firm (one man band) here that would be capable. I've noted your recommendation. In error, I used 1920 x 1080 camera

SOUND FORGE

8 answers, most recent on 7/1/2025

[Solved] Error while writing noise sample file! - Audio Cleaning Lab 4

I followed the guidelines ofhttps://www.magix.info/us/forum/error-while-writing-noise-sample-file--1299643/#ca1787289 but did not work,I disabled the antivirus,but did not work.Does this error have a solution or not ?The program is inoperable in

Music Maker

12 answers, most recent on 11/29/2024

RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

@The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows

Other products

30 answers, most recent Yesterday

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by

Movie Studio

8 answers, most recent on 3/14/2024

export was cancelled due to an error but no code,

movie complete is there no audit log to find out why its aborting with this error any help appreciated i over wrote my last good copy so do not want hours of work to resolve this been using program 3 months loved it till yesterday