• Movie Studio

  10 answers, most recent on 1/9/2024

  RE: Fails to open
  @John-Forrest Hi John and welcome to the user to user forums. If the Error message read "Error in "Essentials.ofx". instead of what you typed as "Error in "Essentials.olx". Then if could be hardware related as the third party effects NewBlueFX
• Video Pro X

  31 answers, most recent on 8/28/2024

  RE: Selecting Movie Settings with VP X16
  @rickduley Hi Rick The range error message and log indicate that the first 1.5 secs of the timeline is empty, this is not a problem in itself, however there are other potential issues: WRT to the Bunnings time, I have managed to replicate this,
• Audio Cleaning Lab

  14 answers, most recent on 4/25/2024

  RE: Audio Cleaning Lab 4 - Changing Default VST's
  I pointed out to Magix over a year ago that having things like an error on startup is a definite turn-off for new and current users looking to upgrade. If they want to sell their products, they cannot afford to leave an obvious startup error
• ACID

  15 answers, most recent on 12/19/2024

  RE: 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄
  @Forever-Season Ok. Maybe a plugin crashes the scan. There are audio_plugin_scan_server exe files in the Acid program folder. Maybe move them temporarily to another location. If I remember it correctly Acid will then throw an error message and not
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: sound forge 17 wont open
  Thanks @SP. Here is what is coming up when I pull up the crash reports. I have emailed tech support but I haven't heard back yet. I appreciate any incite you have into this. @rraud I appreciate your tips as well, I had actually seen your tip on
• SOUND FORGE

  One answer, on 7/17/2024

  Wrong program downloaded
  I have paid for and downloaded "Sound Forge Audio Studio 17" using "soundforgeaudiostudio17_dlm.eh0pxa.exe" and what I got was "Music Maker 2024." Is there some kind of error or am I just missing something? Also, how do I get a refund for this
• Samplitude

  21 answers, most recent on 6/20/2024

  RE: Change of Vita Directory: installing Samplitude from scratch?
  @GRB Hi For Music Maker there is no need for creating 'junction links', which I have found do not work correctly in some Magix programs. Soundpools will be downloaded and installed in the folder specified in the Program settings, Folders tab Do
• Music Maker

  17 answers, most recent on 6/11/2024

  RE: Previous Audio Error (still a problem)
  @Riley-Coach The simplest way is to start Music Maker as administrator. Make a right click on the program icon and then select this option in the right click menu. If the write-protected error message then goes away, there is definitely a privilege
• Off topic

  One answer, on 6/21/2024

  [Closed] Vegas18 stops working. sends me older version to download? why?
  VegasPro18 stops with error msg to describe what i was doing at the time. i comply, but server response sends me older version of Vegas Pro18 to download? Why is this happening? Also very loud buzz noise stops program. it locks up & I have to
• Music Maker

  4 answers, most recent on 10/16/2024

  RE: Unable to open due to authentication error after update
  @YOSHINORI-YAMADA, @SP. Hi . . . . if your serial number will give you a valid download link for Music Maker 2025 Premium . . . . This only gives me a download for the version the serial number relates to. The error code and message means you are
• Music Maker

  One answer, on 2/9/2025

  RE: I cannot access what I paid for
  @Bryan-McMillan Hi and welcome to the forum. . . . . I have followed the steps but still cannot access Magix Music Maker . . . . We need more information to help diagnose the issue(s) you are having: The specification of your computer system
• Movie Studio

  2 answers, most recent on 9/10/2025

  Error in module mx dec mf audio x64.dll
  When I try to play MTS file in plarinum.Movie Studio 2023 i get message Error in modul mx_dec_mf_x64.dllaudio and program chrashes. Can anyone help, please? This files are normally working in Vegas 16 pro and all other programs...
• Movie Studio

  16 answers, most recent on 8/12/2024

  RE: Insanely stupid question - Graphic overlay
  Thanks to everyone who chimed in. The final result is that the .png file was not transparent even though it was transparent in photoshop. The issue was that I did a save as .png versus export and click transparency. Ultimately the text box and red
• Music Maker

  10 answers, most recent on 3/22/2024

  [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  From within the magix program my serial key number is not being recognised, it's the same one I copied and pasted from service area where all my bought software for Magix 2021 etc is. The error message says: RESTEASY003210: Could not find resource
• Music Maker

  10 answers, most recent on 9/12/2023

  RE: crashes
  @Shaggy-Carter That are not the correct values. Please click on the Advanced button. i went in and the rate is at 2048 i set it to 1024 and the same has happened , program disappears re loads back with errors i press ok , sends me to error report
• Audio Cleaning Lab

  14 answers, most recent on 4/25/2024

  RE: Audio Cleaning Lab 4 - Changing Default VST's
  @browj2 Hi John, thanks for confirming the default issue. Sorry you had to go through so many ini files without coming up with a solution. I will definitely log a Support ticket with Magix. Regarding the jumpy playback in SpectraLayers, I can
• Movie Studio

  5 answers, most recent on 7/3/2025

  RE: 2nd try AI Media Management in Video Deluxe
  @bjtap Hi . . . . Many inaccurate classifications . . . . Agreed. The reset AI Classification option is under File, Settings, Default values, this removes all Classification entries. initial testing suggests there is no way of editing the
• Video Easy

  One answer, on 4/17/2024

  Error activating Magix Video Easy it keeping asking for serial number
  Hi there, I needed to reinstall Magix video easy on a computer, we have the correct serial number, first time it asks for the serial number and after validation it's says ''the program has been successfully activated'' but this does not save the
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  @JANET-NICOLAS Hi . . . . The other is that I have "missing files" . . . . Assuming you are getting an error message like this: Click the Folder button and browse to the location where the file(s), you may have to do this one by one as the file
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  Malawarebytes.. Iv'e had it for 14years also.. I spoke too soon. Magix 2024 Crashed. Guess that's it.. This wasn't an issue like I said until I uploaded that song..Litterally after I made it into a mp3 directly from the magix program. Magix crashed
• Movie Studio

  5 answers, most recent on 9/7/2024

  RE: Error code: CopyToAdapter keeps popping up. I can't find a fix.
  @Tony-Rapisarda Hi In addition to @AAProds request 'exactly what version of Movie Studio' Your signature states: . . . . Video deluxe plus, 2023 Suite - 2024 Suite . . . . You should not have both versions installed, if you updated from VDL 2023 to
• Music Maker

  36 answers, most recent on 12/17/2025

  Need help fixing magix..am losing hope
  Iv'e had magix since October 2021, and I have updated it through to July 2025. However I have run into a problem that is causing me to resent this program despite me telling everyone how great it was when I started. It all started on January 25th
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  updating..magix has crashed again this time with this error: I have messaged Magix support, if they have no clue I am uninstalling.At least I now got new a new pair of headphones and usb audio controller. Faulting application name:
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  Hi John, Same issue- MMM crashes after a couple minutes with error report MuMa. PC dets - Z590 MB, I5-11 cpu, RTX3060 gpu, 16GB ram, windows 10 OS, 1TB storage. 3 drivers - NVIDIA High Definition Audio, NVIDIA Virtual Audio device (Wave Extensible)