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@CubeAce @AAProds Update: being curious why this version did not install I decided to do a complete factory reset on the computer and voilà, it worked. I now have the same version on two devices. I am guessing that maybe a previous installation of

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood Like mentioned before, you need to make sure that the Focusrite ASIO driver is selected in the Music Maker program settings.. If you click on the Advanced button next to the driver selection you'll open the Focusrite ASIO control

Samplitude

9 answers, most recent on 1/11/2025

[Solved] Can't get Samplitude to recognize my input

I used older versions of Samplitude for years and never had a problem. Now I've upgraded to newer computer and the new version of Samplitude Music Studio. I am using an Antelope Zen Q interface and I have two condensor mics hooked up to it and I'm

Off topic

3 answers, most recent on 5/1/2026

If Vegas was sold why was I offered an "upgrade/Update" to my Vegas 17

I sit down at my computer and those endless Magix popups does it usual thing in the lower-right corner...but surprise surprise - this morning I get offered a "Magix Vegas 17 Redesign." But when I click on it, the "specials" does not list this

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@me_again Hi Andy, The 32kHz Audio Sample Rate should not be a problem but, as @Marc-Goder and @johnebaker have pointed out, the fact that @Odd-Aagesen has a computer with a Snapdragon CPU is very much the issue here. Jeff

Movie Studio

3 answers, most recent on 12/9/2025

RE: program is halting for sometimes more than 45 seconds, then resumes...

@berts Hi Are you logging in to the computer with a Microsoft account and using OneDrive to backup your files? If so then this may be the cause of the 'pausing'. You need to stop OneDrive synchronising the folders that VDL is using for your

Movie Studio

11 answers, most recent on 1/20/2026

RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC

@johnebaker @emmrecs @AAProds Hi John EB, For VPX17, I had it installed on two computers, for VDL, only one. I was only asked to deactivate VPX17, not VDL. I checked afterwards and only one slot was taken by VDL after the update. John CB

Samplitude

12 answers, most recent on 12/14/2024

RE: New update is available for Samplitude Pro X8 and Pro X8 Suite

Hi, if i am planning to install samplitude temporarily on my old computer and afyer 3 months getting new computer, would i be able to install on new computer again?

Movie Studio

16 answers, most recent on 10/7/2024

RE: [Solved] Mpeg2 activation failed.

Ok finally got back to me. After trying all their suggestions, the one that worked as deleting a registry key, so for anyone else having this issue. To locate the registry key, click on "Start" , enter the command "Regedit" and select OK. The

Movie Studio

4 answers, most recent on 12/14/2025

RE: Magix Hub

Yes I checked by shutting down antivirus and firewall. "Store" works, "Magix Hub" doesn't. This folder is located in "C:\Users\<login>\Documents\MAGIX\Video deluxe 2026 Premium\" and deleteing it was proposal to solve problem from Magix

Photostory

2 answers, most recent on 1/13/2026

photostory Deluxe 2026 - audio - missing codex

Having completed a project save twice 1x dvd which work fine and 1 as MP4 saved to computer. On playback advises that a codex is missing. Anyone advise what codex I need and where I can get it. previous versions of Photostory worked fine. Using

Movie Studio

2 answers, most recent on 4/11/2026

[Closed] re-registration with MAGIX

I own several products, including Vegas Movie Studio HD Platinum. I registered these products several years ago on the website of the original distributor, Sony. I reinstalled them during a computer update, but I can't use the products because they

Video Pro X

62 answers, most recent on 5/15/2025

RE: Should I choose Video Pro X or Vegas Pro?

Oops. Well, if more people have the same problem, I will have to ask my friend the computer genius what to do.

SOUND FORGE

15 answers, most recent on 5/8/2026

[Solved] Unable to Activate SF18 Pro after a reformat of my computer

The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in

Rescue Your Videotapes!

8 answers, most recent on 12/4/2025

RE: driver usb 2861

@gp63 'a burning device was not found on your system' That is a different problem! The message means that you do not have any disc burning hardware on your computer. HTH JeffForum Moderator

Music Maker

5 answers, most recent on 11/19/2024

RE: I need an upgrade code to music cleaning lab 3.0 deLuxe to be able to

I already have Magix installed on my computer. I now have a new computer that I wish to transfer my Magix Music maker onto. Is this possible.

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

@AJenn How would you lose projects? They are still on your SSD, you simply need to locate and load them. Not sure what you mean with uploading to TikTok crashed your computer? Like I wrote, something is fundamentally broken on your computer,

SOUND FORGE

3 answers, most recent on 9/21/2025

RE: SF17 will not completely load

@Gene-Greer Thanks. It looks like you have Sound Forge Audio Studio, which comes with the Music Maker ASIO driver. This one seems to have compatibility problems with your system and crashes the app. To uninstall Magix Low Latency you can press the

Movie Studio

14 answers, most recent on 3/26/2025

RE: MP3 imports are being reduced to 4-seconds length + Not playing!

@Apollo89x Hi Was the addition of MP3's working before, and is now doing this? If so, what changed on the computer, eg Windows update, different computer etc? A MediaInfo analysis if one of the MP3's would help? John EBForum Moderator

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

Hi @PETER-SMITH1397 Have you tried using the free version of Revo Uninstaller? The free version is portable so you just need to download it and run the executable. It does not install on your computer. Not only does Revo uninstall your program but

Music Maker

2 answers, most recent on 5/13/2024

RE: [Solved] I have the same problem with every project I open and play

@JobyJob-Mo Navigate to File > Settings > Program Settings > Audio/MIDI. Select an ASIO driver, for example the Music Maker ASIO driver. Click on the Advanced button next to the driver selection to open the ASIO driver settings. Select your

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

@Raymond-Thompson Thank you again for that further information. I have edited your computer spec to remove much unnecessary and duplicated data. Please add that edited version to your Signature on your Profile page; it will then appear at the foot

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 The NVidia GTX1600 is rather under-powered for a modern video editing app like Video Deluxe 2026, unfortunately. In my previous computer, running Windows 10, I had the NVidia 1650 and it was just about able to handle fairly complex video

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

@Vincent-OBrien Hi Thanks for the MediaInfo data, the one analysis is enough, they are identical to those from my Sony camera and should import with no issues. The second error message mfc140u.dll error would suggest that some Windows system files