• Audio Cleaning Lab

  3 answers, most recent on 9/7/2023

  [Solved] Instal problem
  I have been trying to reinstall Audio Cleaning Lab 365 onto a laptop running Windows 11 and Office 365. All went well until almost the end when I was asked to register and the install stopped with clock like symbol which has stopped moving. Can
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @Verner-Nielsen Hi . . . . VDL still creates new folders in documents when VDL is started. It is wrong that I cannot have photos in documents that have nothing to do with VDL . . . . That is correct, the folder should be called Magix within which
• Off topic

  One answer, on 5/16/2025

  [Closed] recovering password
  I would like to upgrade from Vegas Pro 21 perpetual to Vegas Pro 22, however my old laptop died and I don't have the password for my account. Several times I tried requesting a new password for the email I used to buy Pro 21, but when I clicked on
• Music Maker

  41 answers, most recent on 11/17/2024

  RE: Program reacts very very slow
  @Can-DiveI think your new laptop is an unusual case that doesn't fit the typical problem area.  From your process of elimination, we know that Sticky Password is the source of the problem. But we don't know what it's doing in the background that
• Other products

  One answer, on 7/10/2024

  [Closed] Vegas 18 Edit. can I use it on 2 computers?
  Hello support, I do have a "Vegas 18 Edit" license. The question is if I can use it on my desktop AND my laptop. Not simultaneously. I mean I am now not at home, where my desktop is. So when back home, I'll use the software on the desktop, not the
• SOUND FORGE

  4 answers, most recent on 2/17/2025

  RE: Upgrade Question
  You have the perpetual license of SF-16 which can be activated of both your PCs without upgrading. If you do upgrade to SFAS-17 or SFP-18, it is not necessary to have SF-16 installed.. or uninstalled either if it is already there. Multiple versions
• Movie Studio

  4 answers, most recent on 11/8/2023

  RE: [Solved] Movie Edit Pro 2021
  @Mike3914 Hi Thanks for the laptop specs, somewhat similar to my Lenovo with respect to having 2 GPUs available. Check that the drivers are the latest versions: Intel UHD 630 - 31.0.101.2125  GTX 1650 - 546.01 (31.0.15.4601) Do not trust Windows
• Off topic

  One answer, on 8/24/2024

  [Closed] Activation of Vegas Pro
  At the time of service of my PC I activated my account on the laptop. Now I need to activate back of Vegas Pro to may main PC. How to do this?
• Music Maker

  2 answers, most recent on 7/3/2023

  [Solved] Reinstall
  I bought the premium a while ago and want to reinstall, because I have difficulties with laptop. I have uninstalled it but need to install again. Can you help me please? Regards Leon Fourie.
• SOUND FORGE

  9 answers, most recent on 1/21/2025

  RE: Cannot get Sound Forge Audio Studio 16 to launch
  I have loaded the Sound Forge Audio 17 software, that I recently bought from Amazon, onto my new Windows 11 laptop. The software says that it loaded successfully, bu I cannot get the program to launch. Every time I hit the launch button, I get a
• SOUND FORGE

  9 answers, most recent on 12/23/2024

  RE: Line in connection from audio source to a Windows 11 laptop
  @Steve-Weeks Thank you for the screenshot. As you will see, it clearly shows that all your possible inputs are either "Disabled" or "Not plugged in"! Please re-read John's post directly above yours about the problem of connecting your amplifier to
• Movie Studio

  5 answers, most recent on 8/19/2024

  RE: PROJECT WINDOW or TIMELINE
  @ynneb Hi Assuming your computer/laptop is running Windows 10 or 11, check the Windows settings, Display, Scale option is set to 100%. A screenshot of the program interface would help, along with your computer specification - see this topic for what
• Other products

  One answer, on 4/29/2025

  [Closed] Missing video track - VEGAS 21
  I recently imported a project from my computer to my laptop, and when I opened the project, all of the video was just a black screen. I still had audio, and sometimes, the video would flicker here and there, but for the most part all my media was
• Movie Studio

  11 answers, most recent on 3/11/2024

  RE: Magix deliberately slowing-down older versions of MEP?!?
  My graphics cards + software & windows drivers are all upto date.(I've got a ROG Scar 2 laptop gaming laptop | Windows 10)And no, I turn-off my laptop everyday.#I haven't changed anything on my laptop for the past few months now (no new software
• Movie Studio

  21 answers, most recent on 2/29/2024

  RE: Magix Movie Studio 2024 Suite and Adobe Premiere Elements
  I have an external monitor connected to the laptop but it is the same phenomenon on both monitors. The external monitor displays an enlarged copy of what is displayed on the laptop's monitor.
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @AAProds Cheers Andy, you must have something on your system that I don't have on my laptop. I have nothing out of the ordinary I don't think - MPC-HC64, Lagarith, HuffYuv, UT Video Codec. Maybe a little less common is Hauppauge WinTV v10 and LAV
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  @Reyfox Hi Tony In Vegas, it is fairly quick since it uses all of my CPU It is fairly quick in MMS 2025 and VPX, in my case I tested on laptop, using 100% CPU with the RTX 2060 also getting upt to 35% usage on the 3D chart, the video encode is at
• Audio Cleaning Lab

  3 answers, most recent on 4/23/2025

  RE: Cleaning Lab 4 does not play audio files when "Play" button is clicked
  I am having the same problem with Sound Forge Audio Cleaning Lab 4 on a Dell laptop running Windows 11. ACL 4 will record audio from a microphone but won't play back. I exported the test .WAV file to a USB drive, imported it into another Dell Win 11
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does
• Movie Studio

  2 answers, most recent on 6/9/2025

  RE: Magix 2025
  @fishycomics Hi What are the specs for the Yoga 7? In particular the processor and graphics chips, full names and model numbers please. Are you using the Yoga laptop, tent or tablet style? Check that the Windows settings, Accessibilty, Text cursor,
• Movie Studio

  3 answers, most recent on 3/12/2024

  [Solved] How to COMPLETELY uninstall MEP | So can do a clean re-install?
  I have MEP Pro Plus (2022).The program has developed a bug which now causes it to freeze-up for 10-seconds, approx 30-seconds after the program is opened...Every single time (no matter what video is loaded / or even if there's no video at all
• Movie Studio

  13 answers, most recent on 9/13/2025

  RE: Wich graphic card is better for Chroma Key effect ?
  @dan_lachance Hi . . . . Does it mean the graphic card cannot manage the chroma key effect ? If this is the case, then wich graphic card should do the job? . . . . The issue could be caused by one or more factors such as video format being
• Movie Studio

  23 answers, most recent on 9/28/2024

  RE: Movie Pro 2025 Freezes
  @Lisa-Walter Hi, there's a couple of other reasons that may cause a crash but your PC should be more than capable of exporting your project, If it's a laptop check it's not overheating, the fans on laptops can draw in dust from fabric such as
• Movie Studio

  9 answers, most recent on 1/6/2025

  RE: Videos from GoPro 12 is Freezing in video preview
  In the program settings, File/ Settings/ Program, open the Device options tab and see if the Radeon Graphics card has been selected for the Import, Processing and Export settings. If they have try setting them all to CPU and see if the file runs