Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@John-deHaas Hi, even if i don't import images/video's the software hangs. and i have to "force stop" in taskmanager. Can you be more specific about when the program hangs? If you are trying to preview a file that the program doesn't like, then it

Movie Studio

46 answers, most recent on 4/10/2025

RE: Stereo not supported - burning disc

...HEVC (h.265) export vs the Blu-ray disc, h.264 (AVC) encoding is not a valid comparison, these are 2 different encoding formats using different encoders.... Ok I understand the reasoning for this although a bit strange for the program to do this

Movie Studio

24 answers, most recent on 12/28/2023

RE: problems with import mov files

So far, I have tried to upload a mov file and there was an error. The same error and the closing of the program occurs after uploading the mp4. If the program loads the video files, there is still an error, e.g. with transitions.

Movie Studio

One answer, on 6/14/2024

Recording error message

We just installed studio 2025 and when we select the record button we get the attached error message. The only option is to close the program. Can someone provide suggestions? Error in module "KERNELBASE.dll" (load address:......). to address .....

Rescue Your Videotapes!

5 answers, most recent on 5/17/2024

Computer doesn't see my USB Dongle in File Explorer

I just purchased Easy Video Rescue Your Videotapes, so here's my problem. Afterinstalling the software that I just received, I opened the program and followedthe instructions. I attached my Canon Mini DV Ultra camera to my computer via theAV USB

Movie Studio

9 answers, most recent on 8/14/2025

MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains

Hi everyone, Yesterday I purchased MAGIX Video deluxe 2026 Premium (Permanent license - new purchase) with NewBlue Essentials 5 Ultimate and NewBlue Filters 5 Ultimate and installed it on my brand new laptop. I did all this through the official

Video Pro X

6 answers, most recent on 6/28/2024

program won't open

for some reason a registration window opens with the activation code and my email address but the program won't open that both have the check marks beside them. with the bar below to activate and register, but it has been registered when i first

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by

Movie Studio

22 answers, most recent on 10/11/2025

RE: Serial Number Problem with Video Deluxe2026 Trial

Hello again John EB - I understand your comment this p.m, thanks for that. I couldn't fit hardware myself but we have one local firm (one man band) here that would be capable. I've noted your recommendation. In error, I used 1920 x 1080 camera

Music Maker

9 answers, most recent on 4/2/2024

RE: Soundpool Audio Error

@Riley-Coach Does the error message go away if you start Music Maker as administrator by right clicking on the program icon? No

Video Pro X

16 answers, most recent on 3/27/2025

[Solved] VPX16 Shot Match - How to (Help?!)

Luckily I have the MMS 2024 version of Shot Match to understand its concept. If I only had VPX16, I would have been completely lost! Note: VPX Shot Match is an enhanced version to MMS Shot Match - it has a very different interface and workflow. MMS

SOUND FORGE

4 answers, most recent on 7/29/2024

RE: Sound Forge Registration on New DAW

@Michael-Jones6957 The exact error message would be helpful. Did you try to redeem a voucher code a second time? Did you try to register the serial number a second time? Both are not possible. Did you try to activate the serial number after running

Movie Studio

4 answers, most recent on 11/8/2023

[Solved] Movie Edit Pro 2021

Anyone know how to resolve this error? Tried uninstalling and reinstalling program, to no avail. Error only started today. If I select continue program, get message telling me system is unstable and then close's program. If I select display crash

Photostory

3 answers, most recent on 10/17/2023

RE: [Solved] After upgrade was installed I got an error message

@Wayne-Locke Welcome to the Magix user to user forums. Can we first establish exactly which program and edition you have upgraded from and to? You’ve chosen Photostory as your product, is that the correct one for you? The error message seems to

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

Music Maker

15 answers, most recent on 3/28/2026

RE: Music Maker update 32.1.0.17

I updated Music Maker yesterday. I keep getting an error message every time I run the program. When will it go away? And can I still work with the program or wait for a solution? Thank you. Martin

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Gra_Ham @CubeAce @me_again @johnebaker @AAProds I downloaded the MKV file, but couldn't play it through the VDL2026 timeline. I received this error message: I use Shutter Encoder (64-bit portable version) as my conversion program. I've converted

Music Maker

12 answers, most recent on 11/29/2024

RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

@The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows

Movie Studio

13 answers, most recent on 12/31/2024

RE: Cannot Install Movie Studio 2025 Platinum: Error-1

@FlaBoy57 Hi The error messages would suggest that either the custom HP installed software is intefering with the install of MMS 2025, or an install or update was not completed. Did you try a Restart, not shutdown of the computer, also shut down the

SOUND FORGE

8 answers, most recent on 12/15/2025

RE: sound forge 17 wont open

Thanks @SP. Here is what is coming up when I pull up the crash reports. I have emailed tech support but I haven't heard back yet. I appreciate any incite you have into this. @rraud I appreciate your tips as well, I had actually seen your tip on

SOUND FORGE

28 answers, most recent on 1/27/2025

RE: INSTALLING LEGACY PLUG-INS

@Burton-Allan Hi Thanks for coming back on which error message you were referring to. I already gave you the most likely cause of that error message in this comment above. . . . . I'm not really the Administrator of my own computer . . . . That is

Movie Studio

52 answers, most recent on 3/8/2025

RE: Update

@johnebaker The error message could mean you account on the PC has got an issue. Try creating a second account and make it Administrator. IHmm, surely if it was an issue with my account then Al, John Cb and yourself would have the same

SOUND FORGE

8 answers, most recent on 7/1/2025

[Solved] Error while writing noise sample file! - Audio Cleaning Lab 4

I followed the guidelines ofhttps://www.magix.info/us/forum/error-while-writing-noise-sample-file--1299643/#ca1787289 but did not work,I disabled the antivirus,but did not work.Does this error have a solution or not ?The program is inoperable in

Video Pro X

One answer, on 5/6/2024

[Closed] There is a problem installing the program Help me

Images removed by Moderator I'm using the Vegas Pro 21 I recently formatted my pc and reinstalled your program Vegas from scratch, and there was a problem When I installed the coreFX Suite audio plug-in, there was an error that it was already