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@FlaBoy57 Hi The error messages would suggest that either the custom HP installed software is intefering with the install of MMS 2025, or an install or update was not completed. Did you try a Restart, not shutdown of the computer, also shut down the

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Gra_Ham @CubeAce @me_again @johnebaker @AAProds I downloaded the MKV file, but couldn't play it through the VDL2026 timeline. I received this error message: I use Shutter Encoder (64-bit portable version) as my conversion program. I've converted

SOUND FORGE

28 answers, most recent on 1/27/2025

RE: INSTALLING LEGACY PLUG-INS

@Burton-Allan Hi Thanks for coming back on which error message you were referring to. I already gave you the most likely cause of that error message in this comment above. . . . . I'm not really the Administrator of my own computer . . . . That is

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

Audio Cleaning Lab

One answer, on 4/4/2024

Soundforge Audio Cleaning Lab ' malfunctions.

When loading a batch of tracks and applying fx on them, the program starts to malfunction. Display/layout begin to flicker, or the program shuts itself down or there is an error after applying fx, that forces you to lose all your work. It didn't do

Movie Studio

52 answers, most recent on 3/8/2025

RE: Update

@johnebaker The error message could mean you account on the PC has got an issue. Try creating a second account and make it Administrator. IHmm, surely if it was an issue with my account then Al, John Cb and yourself would have the same

SOUND FORGE

8 answers, most recent on 12/15/2025

RE: sound forge 17 wont open

Thanks @SP. Here is what is coming up when I pull up the crash reports. I have emailed tech support but I haven't heard back yet. I appreciate any incite you have into this. @rraud I appreciate your tips as well, I had actually seen your tip on

Video Pro X

16 answers, most recent on 3/27/2025

[Solved] VPX16 Shot Match - How to (Help?!)

Luckily I have the MMS 2024 version of Shot Match to understand its concept. If I only had VPX16, I would have been completely lost! Note: VPX Shot Match is an enhanced version to MMS Shot Match - it has a very different interface and workflow. MMS

SOUND FORGE

2 answers, most recent on 12/17/2023

error 24 when trying to reactivate software

can anyone please help me reactivate my software. pc crashed few days back and had to wipe and reinstall everything. now getting this error message saying program already associated with key and email address.

SOUND FORGE

9 answers, most recent on 10/7/2023

[Solved] SFP15 uninstall / reinstall failure

SF Pro 15 started getting very flakey: missing scroll bars, no audio trace until I hit stop etc, so I decided to uninstall and reinstall the software. (I had saved the original installation software). Now it won't load at all. No SFP icon on the

Video Pro X

37 answers, most recent on 11/9/2024

RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)

@CubeAce, @Betovalle, @browj2, @johnebaker Hi Ray, I have yet to encounter the first program that has been programmed completely problem-free and error-free. I know because I programmed a lot in various programming languages up until 1995. When

ACID

9 answers, most recent on 10/6/2024

MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY

Program won't open, Acid Pro 11 Suite (x64) ....It's randomly started saying email error.. Email error Code - 24 Worked fine, went for lunch brake, came back 25min later and wouldn't not reopen.... All same day, just stopped opening... Waited a

SOUND FORGE

14 answers, most recent on 12/1/2023

RE: saving to wav or mp3

have tried "save as" and "render as" ... same message. Uninstalled the program... reinstalled. same error.

ACID

15 answers, most recent on 12/19/2024

RE: 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄

@Forever-Season Ok. Maybe a plugin crashes the scan. There are audio_plugin_scan_server exe files in the Acid program folder. Maybe move them temporarily to another location. If I remember it correctly Acid will then throw an error message and not

Movie Studio

One answer, on 3/12/2024

RE: Can't use my product?

@Selahaddin-Koyuncu Hi We need more information: The full name and version of the product. Was the product installed and working and has now stopped or you cannot install it? If it was working what changed on the computer between working and not

Music Maker

10 answers, most recent on 3/22/2024

[Solved] Support links are redirecting me to Forum instead. Serial Number prob

From within the magix program my serial key number is not being recognised, it's the same one I copied and pasted from service area where all my bought software for Magix 2021 etc is. The error message says: RESTEASY003210: Could not find resource

Movie Studio

5 answers, most recent on 6/18/2024

RE: trying to download movies studio2023 platinum

@k9vet Hi I have removed the serial number from your comment. If you are getting Error -14, during a MAGIX product activation, in which case generally means that you're putting a valid MAGIX serial number into the wrong MAGIX product or

Movie Studio

5 answers, most recent on 7/3/2025

RE: 2nd try AI Media Management in Video Deluxe

@bjtap Hi . . . . Many inaccurate classifications . . . . Agreed. The reset AI Classification option is under File, Settings, Default values, this removes all Classification entries. initial testing suggests there is no way of editing the

Video Pro X

31 answers, most recent on 8/28/2024

RE: Selecting Movie Settings with VP X16

@rickduley Hi Rick The range error message and log indicate that the first 1.5 secs of the timeline is empty, this is not a problem in itself, however there are other potential issues: WRT to the Bunnings time, I have managed to replicate this,

Other products

One answer, on 3/14/2024

RE: Magix MP3 Deluxe 19

@DAVID-CHAMBERLAND Hi A patch is unlikely, the program is over 8yrs old and is no longer listed on the Magix website. What is the full error message and , Windows version. John EBForum Moderator

Music Maker

No answers, created on 2/18/2024

Export Crash

I cannot render the already finished song to a wav file. the program crashes. what could be causing these errors? I would like to point out that the render worked correctly before the mix.

Audio Cleaning Lab

3 answers, most recent on 12/16/2023

Cleaning Lab 16 Has A Reported Virus

Environment is Windows 10 (will not upgrade to Windows 11).System: HP Compaq 6910p, GH719AW#ABAMemory 4GBNo Magix elements is reported in Programs & Features I am reinstalling Cleaning Lab 16, but I'm getting an error that PUA:Win32/Vigua.a is a

Music Maker

One answer, on 2/9/2025

RE: I cannot access what I paid for

@Bryan-McMillan Hi and welcome to the forum. . . . . I have followed the steps but still cannot access Magix Music Maker . . . . We need more information to help diagnose the issue(s) you are having: The specification of your computer system

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

@Vincent-OBrien Hi Can you clarify the following please: . . . Magix Studio 23 . . . . Do you mean Movie Studio v23.x.x.x ie Movie Studio 2024, or Movie Studio 2023 ie v22.x.x.x ? . . . . . I am using a Dell Desktop with Intel Core I5 . . . We need