• Off topic

  163 answers, most recent 8 hours ago

  RE: Magix support has not responded to support tickets for months
  Hi Jeff, Invoices do not include serial numbers, only the missing order-confirmation email with download link/instructions do. No such conformation was received, only the email with a PDF of the paid invoice attached. For me it was an upgrade to
• Music Maker

  2 answers, most recent on 11/16/2023

  [Solved] Upgraded to 2024 and now can't drag audio tracks to precise location
  I've just upgraded to 2024 while in the middle of working on a music mix (big mistake). I'm now unable to slide my audio tracks to precise locations on the grid. I am creating a mix of songs that need to start and stop at certain points in order for
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  @magix_dr Hi . . . . What can I do to have MEP2022 on my new laptop? . . . . The only option would be to look on the Internet for a boxed version someone has for sale. This does come with the risk of being scammed. The best option, IMHO, is to
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Does anyone know how to get a resposne from Magix technical support? I have now contacted them 5 times in the last 2 weeks, quoting the ticket code generated from my initial query. My initial query received an AI-generated response which was of no
• SOUND FORGE

  4 answers, most recent on 2/17/2025

  RE: Upgrade Question
  You have the perpetual license of SF-16 which can be activated of both your PCs without upgrading. If you do upgrade to SFAS-17 or SFP-18, it is not necessary to have SF-16 installed.. or uninstalled either if it is already there. Multiple versions
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  @WhyB Sound Forge Version 12 works well. It is the version I continue to use, even though it lacks modern features such as ARA. Should Boris FX fix the remaining bugs in Sound Forge 2026, I will likely upgrade. However, since the company is
• Music Maker

  2 answers, most recent on 9/1/2024

  [Solved] really laggy - freezes up - running on a high spec machine
  this is the oddest software - one day it runs smoothly and the next day it is laggy, slow and takes ages to catch up on keystrokes - running on Windows 11 pro, 62 GB RAM, 3090 GPU, SSD - help I love my playtime in here but it's frustrating - even
• ACID

  8 answers, most recent on 2/27/2026

  Acid Music Studio 11, Auto update failure.
  Every time I run Music Studio 11, im prompted to upgrade. So I have been trying but it always fails at installing the Microsoft Visual Studio redistributable . I have tried downloading the version from microsoft and running a repair, then installing
• Video Pro X

  One answer, on 11/3/2025

  [Closed] Can't drag windows in VegasPro 23 interface
  Just installed a VP23 upgrade on a new computer with MSWindows 11. I cannot drag and move the windows to reconfigue the interface. Most troublesome, is that I can't move the display to my second monitor. Are the windows somehow locked in place? Is
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  Upgraded from MM24 to this and payed for absolute c***. Crash after crash, cannot even export anything anymore, I am so frustrated. Trying to get back to my old version. Support ticked opened since last week, no reaction. Great customer support. To
• Music Maker

  6 answers, most recent on 8/4/2025

  Help
  I pay 39.99 USD on July 8, 2025 for the new Music Maker 2026 for the upgrade from 2025 to 2026, but so far I have not received any response from you. I paid through a PayPal account . This is not right from you.
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  @AAProds I rather agree! Perhaps now there will no more user confusion about "upgrades" from earlier versions of Vegas Movie Studio to Magix Movie Studio. Jeff
• SOUND FORGE

  4 answers, most recent on 2/17/2025

  RE: Upgrade Question
  @GoneToMaui An upgrade is always a full version which is price reduced. You don't need to install SF16 first.
• Movie Studio

  4 answers, most recent on 1/14/2026

  magix video delux 2014
  I have the Magix Video Deluxe 2014 Plus version, but now I want the 2026 version. Can I upgrade to Video Deluxe 2026 Plus? Or do I have to purchase a new Video Deluxe 2026 Plus? Magix Video Deluxe 2014 still has the P2 serial number,and Video Deluxe
• Samplitude

  9 answers, most recent on 1/11/2025

  [Solved] Can't get Samplitude to recognize my input
  I used older versions of Samplitude for years and never had a problem. Now I've upgraded to newer computer and the new version of Samplitude Music Studio. I am using an Antelope Zen Q interface and I have two condensor mics hooked up to it and I'm
• Movie Studio

  9 answers, most recent on 8/10/2025

  RE: Is MS 2026 really any better?
  It's been year since Magix Video didn't inclu new fun ctionality, because they dont want to get closer to their premium products. every year they change a few thing in the user inetrface, but really upu can upgrade once every 3 years that would be
• SOUND FORGE

  2 answers, most recent on 4/24/2026

  RE: Buying serial number to activate SFAS 17
  @Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party
• Video Pro X

  6 answers, most recent on 6/11/2025

  RE: 365 upgrade not working
  365 means that an upgrade is included because you paid the annual fee. Fo me it was in March and I have done this now for many years. I have a message into Magix but it has been several days.
• Other products

  6 answers, most recent on 12/5/2025

  RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio
  @Santana HI Google AI and many other similar AI 'helpers' tend to suffer from hallucinations on what is possible, never rely 100% on the results they give you. Upgrading a product must be for the same family of products. Vegas and Acid Pro are two
• ACID

  3 answers, most recent on 11/17/2025

  waves 16 plugins cannot be added to chain
  hi, upgraded to waves 16 and when try dragging or adding vst 3 plugins to chain nothing happens? no issues in reaper or ableton any suggestions how to fix would be welcome, already tried force rebuild plugins
• Movie Studio

  10 answers, most recent on 11/9/2025

  RE: program crash trying to extract audio to txt file for use as sub title
  @spuddy13 Hi Brian Check your system for update issues, see this tutorial and do steps 3 - 11. Has anything changed on the PC between working/not working, eg Windows or antivirus updates etc? John EBForum Moderator
• Music Maker

  One answer, on 12/21/2023

  [Solved] Glitches
  How can I remove the glitches in the music maker software that I am using. After creating three instrumentals and upgrading to premium 2024 it hasn't been working good ever since.
• Movie Studio

  7 answers, most recent on 9/11/2025

  RE: Upgrade path from Movie Edit Pro Plus
  Okay, weird... But, hey, I've been working with computers for many decades but this time when I followed through on the US site, it offered the license option and upgrade offer. I followed through and purchased. Hopefully, I will notice the
• Movie Studio

  15 answers, most recent on 6/17/2024

  [Solved] How to do basic video editing in Magix
  I just upgraded to Magix from an old version of Vegas that kept crashing when rendering to Mp4.I was comfortable in the old editing interface but I cannot even figure out how to pause split and edit in this new software, although I am glad that it