2024 2025 2026 none of them work and support are ignoring my tickets

pete-thomas wrote on 10/19/2025, 5:04 AM

I have been a user since 1998 and had 2025 working albeit slowly earlier this year. I upgraded to 2026 and the system froze so reinstalled 2025 that froze so reinstalled 2024 and that worked for a week but froze again today. I've done all the suggestions which by the way should not have to be done for a software package{eg deleting INI, Touch Indicator (FFS!) etc etc and reinstaledd umpteen times. I have 156 songs on the system and when it worked it was fine for fats composition., Now all I want to do is load up the software so I can download all the separate tracks for each song and the load them up into a DAW that works... OR have a working version!!! and it would be NICE if support responded!!!

HP NOTE BOOK 2025Device name    replacement
Processor    AMD Ryzen 7 8840U w/ Radeon 780M Graphics       (3.30 GHz)
Installed RAM    16.0 GB (15.3 GB usable)
Device ID    8BAC925E-B5C8-4C3F-82F9-FAAB95E933A4
Product ID    00342-22422-50306-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

 

 

can anybody save my sanity!