365 upgrade not working

bvolbeda wrote on 6/10/2025, 11:41 AM

I have Video Pro X16 (v22) 365. I get a screen that says I have a new version avialable , X17 (v23). When I click "on update" now it downloads the software , closes the X16 software and then does nothing. When I try to download the product from the portal it gives me the version I already have. I sent a support request and the reply said to make sure my system is updated, which I did and tried again with the same result. Anyone else experience this?

 

Comments

Gid wrote on 6/10/2025, 12:10 PM

@bvolbeda When you click the update & Magix self closes give it some time, ignore the PC for a while, sometimes this can take longer than expected but there should be a window pop up after a little while.

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johnebaker wrote on 6/10/2025, 1:17 PM

@bvolbeda

Hi

. . . . I get a screen that says I have a new version available , X17 (v23) . . . .

Did the screen look something like this, it is for Movie Studio however the VPX should be similar

or this

I suspect what you are seeing is the first image above which is the Update Notifier/Connect info screen telling you there is a new version of Video Pro X, this is not a free 'update' it is an Upgrade.

This confusion between Update and Upgrade has been going on for several years, and may be a translation error. The German word Aktualisieren can mean both depending on context.

To get VPX 17 you have to purchase it for the Upgrade price, and you will get a new serial number

. . . . When I try to download the product from the portal it gives me the version I already have. . . . .

This is correct, that is the purchased and registered version you own.

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

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emmrecs wrote on 6/10/2025, 1:49 PM

@johnebaker

Hi John,

Since @bvolbeda has the 365 edition, shouldn't that allow the upgrade from 16 to 17 without additional payment?

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 6/10/2025, 2:28 PM

@emmrecs

Hi Jeff

That depends on whether @bvolbeda purchased the Perpetual licence or Subscription of VPX 365 - it was available as either licence type.

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

bvolbeda wrote on 6/11/2025, 10:37 AM

365 means that an upgrade is included because you paid the annual fee. Fo me it was in March and I have done this now for many years. I have a message into Magix but it has been several days.

bvolbeda wrote on 6/11/2025, 1:15 PM

I did capture it on video but was unable to upload. A screen with a big check mark and "Installing update" with a progress bar pops up for 1 second, goes away and that's it. I reload v16 and it say I should upgrade. It would be nice if Magix just gave me a downloadbale link and I can install fresh. I don't think that the trial version will do that - maybe?