Im using movie edit pro 2021 and any of the 3D templates if used will lock up the program

@jdonnel5

We are guessing if you can't give us your computer spec as we can't replicate the problem.

Ray.

Intel I9-9900K CPU, 64 gigs of memory, GeForce RTX 2080 Video card

Magix movie edit pro Premium 2021

@jdonnel5

Thank you.

Check you have the latest Intel and nvidia drivers.

For Intel it should be Intel UHD 630 Graphics .Driver version 27.20.100.9316

For nvidia it should be 460.89: 1280.

Ray.

@jdonnel5

Hi

Check the following:

1. In Windows Graphics setting - Movie Edit Pro (MEP) is set to use the Power saving GPU ie the Intel UHD 630 as shown below
   
   
    
2. In the program settings the Intel UHD 630 is selected as shown below
   
   
    
3. the 2 Hardware acceleration options in the Import/Export tab are checked.

​​​
If you do not see the Intel GPU in any of the settings above it may be disabled in the BIOS - it must be enabled and a monitor must be plugged in to the onboard video GPU - it only has to be detected however :-.

1. if you have a single monitor - and it has a second input connect this to the onboard monitor connection and check that Windows, Display, Multiple Displays setting is set to Duplicate - this will stop you losing the mouse off one edge of the screen
    
2. if you are working with dual monitors plug one into the onboard monitor connection and and check that Windows, Display, Multiple Displays setting is set to Extend - you may need to set which monitor is the Primary display.

If this is a laptop then the issue becomes more complicated - depending on the manufacturer and make/model it may have a GPU setting for 'Hybrid mode' - if you do not have a monitor plugged in to the external monitor socket and then you need a Headless Ghost monitor emulator with the correct plug to activate the iGPU

John EB
Forum Moderator

I checked the drivers and i got the right ones, I tried everything with negative results thanks

@jdonnel5

In program settings can you get the same settings as below or similar?

IE, showing both GPUs and Direct3D showing as well as the Standard Renderer?

Do you have the following Windows updates installed?

Ray.

I tried that but still locks up

@jdonnel5

Hi.

Are you trying to load and use files from cloud Storage?

If not which drive does the source files reside on and are you exporting to the same drive?

If additional drives are in use, what are they and are they internal or external devices?

Can you list the amount of free storage space on each drive?

What is the source of the files? What generates them please?

Ray.

Yes onedrive

@jdonnel5

Hi.

In short that can't be done.

Files can't be accessed fast enough, hence the lockups. Files should ideally be on an additional internal drive or a fast external drive.

Ray.
 

I moved files to a fast drive and took it out of the cloud but it still locks up

how do i get a refund

@jdonnel5 @johnebaker @emmrecs

What was used to record the source files? If you can download the program MediaInfo and use it to show the embedded data from the video clip or clips using the Text View from the files and we can look to see if there are any compatibility issues with the files themselves.

The data from the files should look like this.

General
Complete name                            : F:\Drive I backup 2020 only 2019 in F drive backup folder\Monster truck\DJI_0044.MP4
Format                                   : MPEG-4
Format profile                           : JVT
Codec ID                                 : avc1 (avc1/isom)
File size                                : 733 MiB
Duration                                 : 1 min 16 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 80.2 Mb/s
Encoded date                             : UTC 2019-08-18 10:11:09
Tagged date                              : UTC 2019-08-18 10:11:09
Comment                                  : DE=None, Type=Normal, HQ=Normal, Mode=P
gpt                                      : +0.90
gyw                                      : +4.60
grl                                      : +0.00

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L5
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 1 frame
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 16 s
Bit rate mode                            : Variable
Bit rate                                 : 80.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.644
Stream size                              : 731 MiB (100%)
Title                                    : DJI.AVC
Language                                 : English
Encoded date                             : UTC 2019-08-18 10:11:09
Tagged date                              : UTC 2019-08-18 10:11:09
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 min 16 s
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 1.73 MiB (0%)
Title                                    : DJI.AAC
Language                                 : English
Encoded date                             : UTC 2019-08-18 10:11:09
Tagged date                              : UTC 2019-08-18 10:11:09

Other
Type                                     : meta
Duration                                 : 1 s 0 ms
Bit rate mode                            : Constant
Default                                  : No

That will allow us to look for any problems with bit rates or frame rates or codec problems.

The more information you can give us the less we have to guess. So far we have no idea of what drives you are using or the speeds or free capacity. What created the files or what type of encoding was used, length and resolution of your project. Any of which could have a bearing or be contributing to the problem.

The specification of your machine (as much as we have of it) should be more than adequate so something is very wrong somewhere.

Ray.

@emmrecs @johnebaker @jdonnel5

Hi jdonnel.

I can confirm this behaviour.

Sorry it has taken so long but eventually I decided to try them for myself.

After exhaustive tests using the 3D Decorative Basic templates at a lot of various frame rates and resolutions that the program freezes and becomes completely unresponsive having to be shut down via the task manager.

I have not tried other 3D titles such as the animated ones but suspect some other effects are also not holding such as Simple Geometry and Popular Shapes.

Can anyone else confirm for a bug report?

Ray.

Yes that is exactly what its doing for me also but unable to contact technical advise from magix so I am trying to get a refund with no luck

@jdonnel5 @emmrecs @johnebaker

Hi. I may have some good news.

I messaged John Baker and he said he had tried but could not replicate the problem.

So I looked for differences between John's system and my system which is closer to your system specs than Johns' is.

Tried a few other things. The result is I got it to work.

I managed to get a 3D title to not only go onto the timeline edited but then saved the project with no freeze of the program and it reopened all in tact.

What I did is removed Movie Edit Pro from the graphics settings in Windows 10. That's it.

Try it and see if it cures your problem as well. It still works fine using both GPUs as before and has no impact on export times or smoothness of playback.

I'll cross my fingers for you.

If it works I'm assuming there has been yet another Windows 10 update that has somehow altered the way the work is distributed within the MEP program, possibly only hitting those systems using more than six processor cores.

I'm glad you brought it to my attention as I didn't even know I was suffering the same problem.

So thank you.

Good luck and fingers crossed.

Ray.

When i try to to use a 3D effect it locks up magix video pro please help

How do you remove it from graphic settings

@jdonnel5

The reverse of what John Baker told you to do earlier.

Settings \ System \ (scroll to bottom of that page) Graphics settings, which takes you to the settings image I posted above. Just click and select remove.

Ray.

I tried what you said but it still locks up

I also wiped out my computer and put a fresh copy of Windows 10 on then loaded movie edit pro on my system it is the only thing on the computer, still no luck

I'm using a nVidia geforce 2080 graphics card with 8 gigs of memory