Adding addition software content

johnebaker wrote on 9/14/2017, 10:46 AM

Hi

When you purchased the software did you receive a serial number or coupon code for activating the additional packages?

When you click the 'Activate content packages' option do you get this dialog box appear?

If you do not see the above dialog, check to see if it is under the MEP window.

John EB

papadewey wrote on 9/14/2017, 10:50 AM

John,

Thanks for the quick reply. No, I do not see the screen shoot you posted. The only thing I see under add aditional content is MPEG 4 plug in. Which I have successfully activated. Was not sure what you meant be check to see if it is under the MEP window.

johnebaker wrote on 9/14/2017, 10:59 AM

Hi

I think you are looking in the wrong place - this is the additional packages activation option

. . . . Was not sure what you meant be check to see if it is under the MEP window . . .

Sometimes a dialog box or pop up may get 'trapped' under the Window you are seeing, you can usually see if this is the case by pressing Alt + Tab to cycle through all open windows.

HTH

John EB

papadewey wrote on 9/14/2017, 11:01 AM

John, I will check there. Tech support from Magix had me clicking in the help drop down on activate addtyional content. I will try this. Thansk

papadewey wrote on 9/14/2017, 11:29 AM

John,

Don't know if you got my last comment. I have been looking under the help as you show. Here are the screen shots of what I see for activate and extra content. You will notice neither has Isotope list. I don't get the box to add serial number, and its not hidden.

browj2 wrote on 9/14/2017, 11:38 AM

Hi,

Click on the button under Free downloads that says "Download extra content..." Look at your image; it's right there.

papadewey wrote on 9/14/2017, 11:58 AM

When I click on down load extra content, I do not see it listed in the available content to download and install. Her is what I see under extra content ( screen shots).

I have download loaded and installed most of these. Isotope is not listed there to install

Vincent

browj2 wrote on 9/14/2017, 12:41 PM

Hmmm. Did you receive an email from Magix with the serial numbers? Could iZotope be a separate download using a link in an email?

papadewey wrote on 9/14/2017, 12:55 PM

Yes, I do have an coupon code, but no instructions or idea where to get the software. Magix support has been little help. I hope that this forum can solve problem.? They tell me I will find Isotope elements after the installation from the content pack. But it does not show in content pack

Vincent

browj2 wrote on 9/14/2017, 1:16 PM

Did you download and install everything yet?

browj2 wrote on 9/14/2017, 1:22 PM

On the French forum, they say that it should show up under Effects on the line with the other plugin effects, and you activate it from there. I don't have it so I can't help any more.

johnebaker wrote on 9/14/2017, 3:03 PM

Hi

@browj2

. . . . it should show up under Effects on the line with the other plugin effects . . . .

Izotope is not available here under Extra effect, Plug-ins or Audio effects (which is where I would expect it to be).

Re-scanning for plugins does not add any new ones.

@papadewey

. . . . They tell me I will find Isotope elements after the installation from the content pack. But it does not show in content pack . . . .

Agreed, it is not in the content pack lists, in fact the extra content packs appear to be fewer than previous versions of MEP as you can see below is yours the same list

MEP v16.x.x.x

MEP v17.x.x.x

I am beginning to wonder if there is an issue with the download server content.

HTH

John EB

papadewey wrote on 9/14/2017, 3:51 PM

Thanks for all the suggestions; Well Magix is not very up front about a problem. It is very frustrating to have to go thru so much trouble to get what was supposed to be included content downloaded and installed. John it does not show up in the effects drop down menu, and yes I have the same list as you. According to the instructions they sent with activation: You will find the isotope Elements after installation from the content pack. And they give me a coupon code. Their instructions tell me to activate free additional from Activate content packages. But it does not appear in the content pack.

At wits end!!

papadewey wrote on 9/14/2017, 4:33 PM

From within MEP 2018 premium I found under effects, in the store, the isotope elements for purchase. Thinking that maybe this was the way to get it, but when I click on purchase, nothing happens. I can see it but not able to purchase it. Thought I would share that. I include a screen shot.

Vincent

sasiuk wrote on 9/14/2017, 5:10 PM

Hi,

Screenshot for downloads of additional softwares.

Andrew from French forum

johnebaker wrote on 9/15/2017, 2:46 AM

Hi Andrew

This is the same screen in the English version

As you can see , the extras are missing.

John EB

emmrecs wrote on 9/15/2017, 4:14 AM

Just to add to the confusion, perhaps..

I used the procedure that is outlined above: Help>Install additional content, and initially saw only the screen with the list of templates etc., as shown by JohnEB, including the screen asking for the initial access code.

However, after a pause of some minutes (presumably whilst MEP dialled home) I was presented with a series of screens asking whether I wished to install various additional products (NewBlue, HitFilm, etc.,) and, eventually, iZotope Elements.

As it happens I already run the full iZotope RX6 Advanced, so Elements, which is based on it, gave me nothing extra, but it did "install" successfully.

Just to add some possible "confusion", here is what I see under Effects:

Despite the apparent "message" (the downward arrows) that these are still available for download, they actually are already installed!

Jeff

johnebaker wrote on 9/15/2017, 4:51 AM

Hi Jeff

Hopefully to clear up some of the confusion which screen did you pause at:

So far nothing showing here.

John EB

emmrecs wrote on 9/15/2017, 5:44 AM

Hi John.

Sorry it wasn't clear in my message, and I think I omitted some potentially crucial details! 😊

I saw all the above screens, entered my access code on the final one and then came the pause. I didn't "pause" anything, it was simply that nothing appeared to happen for some time but then the first installation screen (for HitFilm, IIRC) appeared, quickly followed by NB (which also opened my NB Account log-in window) and then iZotope Elements. I was concerned that the second and third screens actually appeared before the first install was complete so I selected to cancel those installations, assuming I could restart them later. Also, each add-on needed a specific serial number, all of which actually were delivered, a few minutes later, by email.

In the meantime I discovered those Download buttons on the Effects tab and was able to complete the missing installations by clicking on them. Interestingly, clicking each download button then also revealed the appropriate serial number for the product concerned. Clearly, there are a lot of background connections to the Magix server going on!

As an aside to this question of connections to the Magix server, I'm pretty certain that, before this update of MEP, the background process listed in Task Manager of "MAGIX Network Sync" was not present?

Bizarre??

Jeff

johnebaker wrote on 9/15/2017, 6:09 AM

Hi Jeff

. . . . before this update of MEP, the background process listed in Task Manager of "MAGIX Network Sync" was not present . . .

It wasn't, AFAICS this is a feature added for syncing with Camera MX and the cloud, as I use neither of these I have turned it off / disabled it from running automatically.

John EB

emmrecs wrote on 9/15/2017, 6:13 AM

Hi John

Thanks for the confirmation.

Jeff

browj2 wrote on 9/15/2017, 7:42 AM

Hi Jeff and John,

Just to confirm, with VPX, the only additional background process that I have running is "MagixOfa Helper-Module," no "MAGIX Network Sync."

The new installation process should have some instructions somewhere. Are there none in the email or in a link in the email?

John CB

browj2 wrote on 9/15/2017, 8:02 AM

Perhaps someone can post an English tutorial similar to what Maggico has done in this message.

I am wondering what happened to Vasco da Gamma. It's an external program with no links to Magix programs so why would it disappear? Did this happen to anyone else?

John CB

papadewey wrote on 9/15/2017, 9:52 AM

I posted a comment but it never appeared. Thanks for the help one and all -- My problem continues, I never see

The place to enter a code. When I click on the blue icon ( isotope elements) I don't get the enter code box. When I click on the blue icon ( isotope elements) I see this box open

When I click on the word "Purchase" it grays out for 30 seconds then goes back to darker color. But nothings happen or allows me to enter coupon code.

Vincent