All of a sudden program running extremely slow

Bhadra_Balaram_das wrote on 9/5/2017, 8:41 AM

All of a sudden my Movie Editor Pro (Platinum latest version 16.0.4.x) has started running extremely slow. Every click takes a long time and the software keeps accessing the hard disk. I checked, it's not due to my anti-virus. Everything else runs normal. I also tried closing and restarting the program number of times and also rebooted the computer. It doesn't improve. Any comment as to what it could be? Thanks.

Comments

johnebaker wrote on 9/8/2017, 8:36 AM

Hi

We need more information:

  1. Computer specification - processor make/model, graphics card or chipset, RAM,  hard drive configuration, sizes and free space?
     
  2. Windows version and is it up to date?
     
  3. Software full name and version number - as found under Help, About . . ., there is no such version as Platinum
     
  4. Also please read this post before replying and add any other information you think may be relevant.

John EB 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.