Application wont start

Gordon-McQueen wrote on 3/2/2021, 2:36 PM

Hi I have just updated to the latest version of movie edit pro plus 2021 and now the app wont open.

Event log shows

Faulting application name: videodeluxe.exe, version: 20.0.1.73, time stamp: 0x5f96d7d2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1f30
Faulting application start time: 0x01d70fa228f07735
Faulting application path: C:\Program Files\MAGIX\Movie Edit Pro Plus\2021\videodeluxe.exe
Faulting module path: unknown
Report Id: ef8f8361-aa2b-47d6-939e-4a174dcd065f
Faulting package full name: 
Faulting package-relative application ID: 

 

I have uninstalled and reinstalled the software.

Laptop is Dell XPS17

Processor    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz   2.59 GHz
Installed RAM    16.0 GB (15.8 GB usable)
Device ID    B465E14F-0B7F-44DD-ABBB-ED2C38C46736
Product ID    00325-81774-63072-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points
Graphics GTX 1650 Ti

Edition    Windows 10 Home
Version    20H2
Installed on    ‎28/‎07/‎2020
OS build    19042.804
Experience    Windows Feature Experience Pack 120.2212.551.0
 

Comments

johnebaker wrote on 3/2/2021, 2:39 PM

@Gordon-McQueen

Hi

This is a known issue with some computer systems - see this comment

John EB
Forum Moderator

Last changed by johnebaker on 3/2/2021, 2:40 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.