Reported this through support [Ticket# Removed by Moderator] on 25 June 2025 and chased again on 7 July and still no response. Is Magix support no longer active?
For any presets in Audio Cleaning Lab which use the DeNoiser, this error comes up. I have checked permissions, uninstalled, cleaned and reinstalled and always the same issue.
Is Audio Cleaning Lab 4 actually supported any more, and will there be a fix for this, or is it no abandonware - in which case, why are Magix still selling it?
@AndrewM Yeah, it's an annoying message but it seems to be enough to click the message away and then to close/open the Denoiser once to see the correct noise spectrum.
This error doesn't appear in the 32 Bit version of Sound Forge Audio Cleaning Lab 4. So if you installed that version as well then try to do denoising there.
The app is out of development. There will be no fix. It's definitely a bug. It wasn't there in version 3.
Currently Magix is undergoing a complete restructure of their support. It seems you cannot reach them easily at this moment.
The app is out of development. There will be no fix. It's definitely a bug. It wasn't there in version 3.
Thanks for that. I also have Sound Forge Audio Studio 17 and looking at whether Sound Forge Audio Pro 18 with its cleanup tools (at the current pretty reasonable upgrade price it has) might be worth moving to at this point.
@AndrewM If you get Sound Forge Pro Suite with the newest SpectraLayers Pro you basically have the state-of-the-art audio restoration. The audio cleaning tools in Sound Forge Pro itself are ancient. Probably older than in Sound Forge Audio Cleaning Lab which is based on Samplitude. I'm taking about 20+ years old.
The audio cleaning tools in Sound Forge Pro itself are ancient. Probably older than in Sound Forge Audio Cleaning Lab which is based on Samplitude. I'm taking about 20+ years old.
Thanks for that. Interestingly, SoundForge Pro 18 comes with "Noise Reduction Plugin 2.0" which does seem quite good and would, I would assume, be new(ish).
Hi,
See the video below that I did about the problems with SFACL4. I have been after Magix for 2 years. All tickets to support with reminders are appreciated. Magix should be embarrassed to have this product go out with such obvious bugs, especially upon startup. As you say, they still sell it so they should at least fix the obvious and well-known bugs.
My forays into Sound Forge Pro 16 have met with abject failure. It is not easy to use, at least not for me. Apply any of the effects buttons on the screen, like noise reduction, then select another one. As far as I can figure, the first one is applied and cannot just be opened for tweaking. It would have to be in a chain to do this, I guess. In any event, I find it all too complicated for what should be simple. It comes with SpectraLayers Pro 11 if you get the Suite - expensive. Note that SpectraLayers Pro 12 has just come out.
In SFACL4, apply an effect to the project or object and it is highlighted, that is, turned on. You can go back, open it and modify it. Simple and powerful.
SFACL4 has the Magix Spectral Editor which is great for removing unwanted short noises or unwanted sounds (not continuous). Sound Forge has no such thing...except going to SpectraLayers which has a steep learning curve.
SFACL4 has SpectraLayers Elements and you can run it as a standalone since it doesn't work under ARA. It comes with a simple unmix feature and I think it comes with some effects like denoise. With SFACL4, you also get iZotope RX 10 Elements which has some effects like Speech Denoise and Repair Assistant. There are others on the market.
Feel free to reply to your Magix ticket with a link to the video.
John CB